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Tracking the Effectiveness of Usability Evaluation Methods (1994)
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| Venue: | BEHAVIOUR AND INFORMATION TECHNOLOGY |
| Citations: | 65 - 6 self |
BibTeX
@ARTICLE{John94trackingthe,
author = {Bonnie E. John and Steven J. Marks},
title = {Tracking the Effectiveness of Usability Evaluation Methods},
journal = {BEHAVIOUR AND INFORMATION TECHNOLOGY},
year = {1994},
volume = {16},
pages = {188--202}
}
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Abstract
We present a case study that tracks usability problems predicted with six usability evaluation methods (Claims Analysis, Cognitive Walkthrough, GOMS, Heuristic Evaluation, User Action Notation, and simply reading the specification) through a development process. We assess the methods' predictive power by comparing the predictions to the results of user tests. We assess the methods' persuasive power by seeing how many problems led to changes in the implemented code. We assess design-change effectiveness by user testing the resulting new versions of the system. We conclude that predictive methods are not as effective as the HCI field would like and discuss directions for future research.
Keyphrases
usability evaluation method user test hci field design-change effectiveness implemented code new version predictive method claim analysis predictive power case study cognitive walkthrough usability problem user action notation many problem heuristic evaluation development process future research persuasive power
