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Who’s Viewed You? The Impact of Feedback in a mobile location Sharing System
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BibTeX
@MISC{Tsai_who’sviewed,
author = {Janice Y. Tsai and Patrick Kelley and Paul Drielsma and Lorrie Cranor and Jason Hong and Norman Sadeh},
title = {Who’s Viewed You? The Impact of Feedback in a mobile location Sharing System},
year = {}
}
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Abstract
Feedback is viewed as an essential element of ubiquitous computing systems in the HCI literature for helping people manage their privacy. However, the success of online social networks and existing commercial systems for mobile location sharing which do not incorporate feedback would seem to call the importance of feedback into question. We investigated this issue in the context of a mobile location sharing system. Specifically, we report on the findings of a field deployment of Locyoution, a mobile location sharing system. In our study, (n = 56), one group was given feedback in the form of a history of location requests, and a second group was given no feedback at all. Our major contribution has been to show that feedback is an important contributing factor towards improving user comfort levels and allaying privacy concerns. Participants ’ privacy concerns were reduced after using the mobile location sharing system. Additionally, our study suggests that peer opinion and technical savviness contribute most to whether or not participants thought they would continue to use a mobile location technology. Author Keywords Context-awareness, mobile location sharing technology, mobile
Keyphrases
mobile location second group author keywords context-awareness online social network location request peer opinion field deployment commercial system user comfort level important contributing factor mobile location technology essential element privacy concern technical savviness contribute hci literature participant privacy concern major contribution
