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An evaluation of an innovative information technology the case of Carrier
BibTeX
@MISC{Heatley_anevaluation,
author = {James Heatley and Ritu Agarwal and Mohan Tanniru},
title = {An evaluation of an innovative information technology the case of Carrier},
year = {}
}
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Abstract
Introducing a new and innovative information technology into an organization creates both management challenges and opportunities. This article recounts the experiences of the Carrier Corporation, a major air-conditioning manufacturer, in introducing expert systems technology into its operations. Both the technology and the first application developed using it expanded well beyond their intended scope-- from a back-office-type automation to becoming a competitive tool for Carrier. The authors monitored the system's evolution over a four-year time period. Both internal and strategic impacts of the technology on the corporation are assessed using a multi-dimensional evaluation model proposed in the literature. Finally, management insights and the lessons learned from Carrier's experiences are presented.
Keyphrases
innovative information technology management challenge strategic impact four-year time period major air-conditioning manufacturer carrier corporation management insight multi-dimensional evaluation model back-office-type automation competitive tool first application expert system technology
