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ACTA POLYTECHNICA SCANDINAVICA MATHEMATICS AND COMPUTING SERIES No. 116 User Studies: A Practical Approach to User Involvement for Gathering User Needs and Requirements
BibTeX
@MISC{Kujala_actapolytechnica,
author = {Sari Kujala},
title = {ACTA POLYTECHNICA SCANDINAVICA MATHEMATICS AND COMPUTING SERIES No. 116 User Studies: A Practical Approach to User Involvement for Gathering User Needs and Requirements},
year = {}
}
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Abstract
requirements elicitation This thesis investigates the role of user involvement in the early phases of product development. It is generally believed that usability and more accurate user requirements are achieved through the involvement of potential users in product development. First, the benefits and challenges of user involvement identified in the literature were reviewed. It was discovered that early user involvement has positive effects on user and customer satisfaction and requirements quality, but it may additionally have negative effects on product development time and cost. A practical approach to early user involvement referred to as 'user study' was synthesised to find a way to apply cost-effectively early user involvement to real product development contexts. The goal of the user study is cost-effectively to gather data on users and their needs and to translate them to user requirements that support the development of useful and usable products. The user study approach was then evaluated in four case studies in five
Keyphrases
user involvement user study practical approach early user involvement gathering user need product development early phase case study usable product requirement quality negative effect requirement elicitation product development time potential user accurate user requirement real product development context user study approach positive effect customer satisfaction
