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TWELVE LESSONS TO DEVELOP AND SUSTAIN ONLINE KNOWLEDGE COMMUNITIES ABSTRACT
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BibTeX
@MISC{Cláudio_twelvelessons,
author = {José Cláudio and Cyrineu Terra and Ph. D},
title = {TWELVE LESSONS TO DEVELOP AND SUSTAIN ONLINE KNOWLEDGE COMMUNITIES ABSTRACT},
year = {}
}
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Abstract
The development of online communities is rapidly becoming one of the important tools in Knowledge Management. Online communities have been emerging steadily and rapidly since the early nineties. Initially these online communities were being developed outside the corporate world. More recently, however, they have also become an organization reality. The concept of Communities of Practice has fuelled its growth and made it a strategic concern in a growing number of forward-looking firms. This paper presents practical lessons for organizations that aim to develop and sustain online communities in the context of knowledge program initiatives of a few leading organizations. These lessons (and the specific examples) are based on the actual experiences of eleven large organizations that were part of a large research
