BibTeX
@MISC{Corso_bankingindustry,
author = {Mariano Corso and Andrea Giacobbe and Antonella Martini},
title = {banking industry},
year = {}
}
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Abstract
Abstract: This paper aims to provide: 1 a description from a strategic, organisational and technological point of view of “the state-of-the-art ” of Community and Collaboration (C&C) tools in the Italian banking industry 2 a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50 % of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.
