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93
Analysis of Sociability, Usability, and Community Dynamics • 231
- In Proceedings of the 33rd Hawaii International Conference on System Sciences
"... The aim of this research is to develop an in-depth understanding of the dynamics of online group interaction and the relationship between the participation in an online community and an indi-vidual’s off-line life. The 21/2-year study of a thriving online health support community (Bob’s ACL WWWBoard ..."
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Cited by 74 (10 self)
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The aim of this research is to develop an in-depth understanding of the dynamics of online group interaction and the relationship between the participation in an online community and an indi-vidual’s off-line life. The 21/2-year study of a thriving online health support community (Bob’s ACL WWWBoard) used a broad fieldwork approach, guided by the ethnographic research techniques of observation, interviewing, and archival research in combination with analysis of the group’s dynamics during a one-week period. Research tools from the social sciences were used to develop a thick, rich description of the group. The significant findings of this study include: dependable and reliable technology is more important than state-of-the-art technology in this community; strong community development exists despite little differentiation of the community space provided by the software; members reported that participation in the community positively influenced their offline lives; strong group norms of support and reciprocity made externally-driven governance unneces-sary; tools used to assess group dynamics in face-to-face groups provide meaningful information about online group dynamics; and, membership patterns in the community and strong subgroups actively contributed to the community’s stability and vitality.
Lifting the veil: improving accountability and social transparency in wikipedia with wikidashboard.
- In CHI ’08,
, 2008
"... ABSTRACT Wikis are collaborative systems in which virtually anyone can edit anything. Although wikis have become highly popular in many domains, their mutable nature often leads them to be distrusted as a reliable source of information. Here we describe a social dynamic analysis tool called WikiDas ..."
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Cited by 56 (6 self)
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ABSTRACT Wikis are collaborative systems in which virtually anyone can edit anything. Although wikis have become highly popular in many domains, their mutable nature often leads them to be distrusted as a reliable source of information. Here we describe a social dynamic analysis tool called WikiDashboard which aims to improve social transparency and accountability on Wikipedia articles. Early reactions from users suggest that the increased transparency afforded by the tool can improve the interpretation, communication, and trustworthiness of Wikipedia articles.
Technology affordances for intersubjective learning: A thematic agenda for CSCL. Paper presented at the international conference of Computer Support for Collaborative Learning (CSCL 2005
- Proceedings of the Computer Supported Collaborative Learning 2005 (CSCL2005
, 2005
"... Abstract. The study of technology affordances for intersubjective learning is proposed as the thematic agenda for CSCL. Work that does not consider intrinsically interactional mechanisms of learning or does not study affordances specific to technology support is still valuable but is not considered ..."
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Cited by 43 (6 self)
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Abstract. The study of technology affordances for intersubjective learning is proposed as the thematic agenda for CSCL. Work that does not consider intrinsically interactional mechanisms of learning or does not study affordances specific to technology support is still valuable but is not considered central to the CSCL agenda. A fusion of experimental, ethnographic and design methodologies is also proposed. A working definition of intersubjective learning as joint accretion of interpretations on a dynamically evolving context is provided, along with an outline for analysis under this definition.
Awareness and Teamwork in Computer-Supported Collaborations. Interacting with Computers
- In press
, 2006
"... A contemporary approach to describing and theorizing about joint human endeavor is to posit “knowledge in common ” as a basis for awareness and coordination. Recent analysis has identified weaknesses in this approach even as it is typically employed in relatively simple task contexts. We suggest tha ..."
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Cited by 42 (10 self)
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A contemporary approach to describing and theorizing about joint human endeavor is to posit “knowledge in common ” as a basis for awareness and coordination. Recent analysis has identified weaknesses in this approach even as it is typically employed in relatively simple task contexts. We suggest that in realistically complex circumstances, people share activities and not merely concepts. We describe a framework for understanding joint endeavor in terms of four facets of activity awareness: common ground, communities of practice, social capital, and human development. We illustrate the sort of analysis we favor with a scenario from emergency management, and consider implications and future directions for system design and empirical methods. 1.
Online Communities: A Longitudinal Analysis of Communication Activities
- Proc HICSS
, 2003
"... Online communities (OCs) are seen as important stimulus to electronic business. However, surprisingly little is known about how the communication activity of their users develops and changes over time. A longitudinal study bears the potential to better elaborate the enabling and inhibiting factors o ..."
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Cited by 41 (0 self)
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Online communities (OCs) are seen as important stimulus to electronic business. However, surprisingly little is known about how the communication activity of their users develops and changes over time. A longitudinal study bears the potential to better elaborate the enabling and inhibiting factors of the users' communication activity in OCs. To explore these phenomena, we aim to develop a conceptual framework that serves as a foundation to guide an explorative data analysis of real OCs. The notions of common ground, information overload, interactivity and social loafing will be used to explain the communication activity of the users in online communities. The empirically explored framework will help organizations to support the development of OCs and utilize them in an economically successful way.
Dispelling Design as the ‘Black Art’ of CHI
- In Proceedings of CHI 2006
, 2006
"... We discuss the legacy and processes of creative design, and differentiate it from the type of user-centered design commonly found in CHI. We provide an example of this process, and discuss how design practice constitutes an essential mode of inquiry. We argue the complementary nature of creative des ..."
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Cited by 26 (0 self)
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We discuss the legacy and processes of creative design, and differentiate it from the type of user-centered design commonly found in CHI. We provide an example of this process, and discuss how design practice constitutes an essential mode of inquiry. We argue the complementary nature of creative design and user-centered design practices. Syncretic disciplines shift and drift from their original practice. A key issue is how CHI is to respond to changes in acceptable design practice. A key contribution of this work is an illustrative example showing how designers can communicate their intellectual rigor to the CHI community.
Clustering and Sequential Pattern Mining of Online Collaborative Learning Data
- IEEE TRANSACTIONS ON KNOWLEDGE AND DATA ENGINEERING
"... Group work is widespread in education. The growing use of online tools supporting group work generates huge amounts of data. We aim to exploit this data to support mirroring: presenting useful high-level views of information about the group, together with desired patterns characterizing the behavio ..."
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Cited by 26 (2 self)
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Group work is widespread in education. The growing use of online tools supporting group work generates huge amounts of data. We aim to exploit this data to support mirroring: presenting useful high-level views of information about the group, together with desired patterns characterizing the behaviour of strong groups. The goal is to enable the groups and their facilitators to see relevant aspects of the group’s operation and provide feedback if these are more likely to be associated with positive or negative outcomes and where the problems are. We explore how useful mirror information can be extracted via a theory-driven approach and a range of clustering and sequential pattern mining. The context is a senior software development project where students use the collaboration tool TRAC. We extract patterns distinguishing the better from the weaker groups and get insights in the success factors. The results point to the importance of leadership and group interaction, and give promising indications if they are occurring. Patterns indicating good individual practices were also identified. We found that some key measures can be mined from early data. The results are promising for advising groups at the start and early identification of effective and poor practices, in time for remediation.
Assessing differential usage of Usenet social accounting meta-data
- In CHI2005: Proceedings of the ACM Conference on Human Factors in Computer Systems
, 2005
"... We describe a usage study of Netscan\Tech, a system that generates and publishes daily a range of social metrics across three dimensions: newsgroup, author, and thread, for a set of approximately 15,000 technical newsgroups in Usenet. We bring together three interlinked datasets: survey data, usage ..."
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Cited by 24 (1 self)
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We describe a usage study of Netscan\Tech, a system that generates and publishes daily a range of social metrics across three dimensions: newsgroup, author, and thread, for a set of approximately 15,000 technical newsgroups in Usenet. We bring together three interlinked datasets: survey data, usage log data and social accounting data from Usenet participation, to triangulate the relationship between various user roles and differential usage of social metrics in Netscan\Tech. We found our most frequent users focused on information related to individual authors far more than any other information provided. In contrast, users that visited less frequently focused more on information related to newsgroups and viewing newsgroup metrics. Our results suggest features that designers and developers of online communities may wish to include in their interfaces to support the cultivation of different community roles.
An Argumentation Analysis of Weblog Conversations
- In The 9th International Working Conference on the Language-Action Perspective on Communication Modelling (LAP
, 2004
"... Abstract 1 Weblogs are important new components of the Internet. They provide individual users with an easy way to publish online and others to comment on these views. Furthermore, there is a suite of secondary applications that allow weblogs to be linked, searched, and navigated. Although originall ..."
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Cited by 20 (0 self)
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Abstract 1 Weblogs are important new components of the Internet. They provide individual users with an easy way to publish online and others to comment on these views. Furthermore, there is a suite of secondary applications that allow weblogs to be linked, searched, and navigated. Although originally intended for individual use, in practice weblogs increasingly appear to facilitate distributed conversations. This could have important implications for the use of this technology as a medium for collaboration. Given the special characteristics of weblogs and their supporting applications, they may be well suited for a range of conversational purposes that require different forms of argumentation. In this paper, we analyze the argumentation potential of weblog technologies, using a diagnostic framework for argumentation technologies. We pay special attention to the conversation structures and dynamics that weblogs naturally afford. Based on this initial analysis, we make a number of recommendations for research on how to apply these technologies in purposeful conversation processes such as for knowledge management. The copyright of this paper belongs to the paper’s authors. Permission to copy without fee all or part of this material is granted provided that the copies are not made or distributed for direct commercial advantage.
Finding Meaningful Uses for Context-Aware Technologies: The Humanistic Research Strategy
"... Human--computer interaction (HCI) is undergoing a paradigm change towards interaction that is contextually adapted to rich use situations taking place "beyond the desktop". Currently, however, there are only few successful applications of context-adapted HCI, arguably because use scenarios ..."
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Cited by 20 (2 self)
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Human--computer interaction (HCI) is undergoing a paradigm change towards interaction that is contextually adapted to rich use situations taking place "beyond the desktop". Currently, however, there are only few successful applications of context-adapted HCI, arguably because use scenarios have not been based on holistic understanding of the society, users, and use situations. A humanistic research strategy, utilized at the Helsinki Institute for Information Technology, aims to structure the innovation and evaluation of scenarios for future technologies. Population trends and motivational needs are analyzed to recognize psychosocially relevant design opportunities. Ethnography, ethnomethodology, bodystorming, and computer simulations of use situations are conducted to understand use situations.
