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Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model (0)

by V Venkatesh
Venue:Information Systems Research
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The Technology Acceptance Model: Past, Present, and Future by

by Younghwa Lee, Kenneth A. Kozar, Kai R. T. Larsen, Younghwa Lee, Kenneth A. Kozar, Kai R. T. Larsen - The Influence of Persuasion, Training and Experience on User Perceptions and Acceptance of IT Innovation” Proceedings of the 21 st International Conference on Information Systems , 2000
"... While the technology acceptance model (TAM), introduced in 1986, continues to be the most widely applied theoretical model in the IS field, few previous efforts examined its accomplishments and limitations. This study traces TAM’s history, investigates its findings, and cautiously predicts its futur ..."
Abstract - Cited by 155 (1 self) - Add to MetaCart
While the technology acceptance model (TAM), introduced in 1986, continues to be the most widely applied theoretical model in the IS field, few previous efforts examined its accomplishments and limitations. This study traces TAM’s history, investigates its findings, and cautiously predicts its future trajectory. One hundred and one articles published by leading IS journals and conferences in the past eighteen years are examined and summarized. An openended survey of thirty-two leading IS researchers assisted in critically examining TAM and specifying future directions.
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...al acceptance to organizational and societal acceptance [Taylor and Todd, 1995] are necessary. Further, mandatory settings need further study [Davis et al., 1992; Davis, 1993; Taylor and Todd, 1995b; =-=Venkatesh, 2000-=-]. Social influence plays a crucial role in human behavior and decision making [Azjen, 1991; Barki and Hartwick, 1994; Taylor and Todd, 1995b]. While TAM studies attempted to investigate the effect of...

Determinants of user acceptance of digital libraries: an empirical examination of individual differences and system characteristics

by Weiyin Hong, James Y. L. Thong, Wai-man Wong, Kar-yan Tam - Journal of Management Information Systems , 2002
"... Her research targets user acceptance of emerging technologies, such as electronic commerce and digital libraries, and human-computer interaction. She was an ICIS doctoral consortium fellow in 2000 and will be joining the University of Nevada, Las Vegas as an assistant professor upon graduation. JAME ..."
Abstract - Cited by 105 (1 self) - Add to MetaCart
Her research targets user acceptance of emerging technologies, such as electronic commerce and digital libraries, and human-computer interaction. She was an ICIS doctoral consortium fellow in 2000 and will be joining the University of Nevada, Las Vegas as an assistant professor upon graduation. JAMES Y.L. THONG is an Assistant Professor in the Department of Information and
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...ortance of individual difference variables in affecting new technology acceptance. Empirical research has also found significant relationships between individual differences and IT acceptance via TAM =-=[4, 49, 51, 84]-=-. Similarly, it is believed that human computer interaction research can benefit from incorporating individual differences into the system design [30]. Despite the large body of theoretical and empiri...

The role of moderating factors in user technology acceptance.

by Heshan Sun , Ping Zhang - International Journal of Human-Computer Studies, , 2006
"... Abstract: Along with increasing investments in new technologies, user technology acceptance becomes a frequently studied topic in the information systems discipline. The last two decades have seen user acceptance models being proposed, tested, refined, extended, and unified. These models have contr ..."
Abstract - Cited by 90 (10 self) - Add to MetaCart
Abstract: Along with increasing investments in new technologies, user technology acceptance becomes a frequently studied topic in the information systems discipline. The last two decades have seen user acceptance models being proposed, tested, refined, extended, and unified. These models have contributed to our understanding of user technology acceptance factors and their relationships. Yet they have also presented two limitations: the relatively low explanatory power and inconsistent influences of the factors across studies. Several researchers have recently started to examine the potential moderating effects that may overcome these limitations. However, studies in this direction are far from being conclusive. This study attempts to provide a systematic analysis of the explanatory and situational limitations of existing technology acceptance studies. Ten moderating factors are identified and categorized into three groups: organizational factors, technological factors, and individual factors. An integrative model is subsequently established, followed by corresponding propositions pertaining to the moderating factors.
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...discipline. Using TAM as an example, abundant studies have been done to test (Davis, 1989, 1993; Davis et al., 1989; Adams et al., 1992), extend(Venkatesh and Davis, 1996, 2000; Igbaria et al., 1997; =-=Venkatesh, 2000-=-; Viswanath and Davis, 2000), or compare it with other models (Davis et al., 1989; Mathieson, 1991; Taylor and Todd, 1995b; Dishaw and Strong, 1999; Venkatesh and Davis, 2000). Overall, these theoreti...

Predicting the use of web-based information systems: self-efficacy, enjoyment, learning goal orientation, and the technology acceptance model. International journal of human-computer studies,

by M Y Yi, Y Hwang , 2003
"... ..."
Abstract - Cited by 77 (1 self) - Add to MetaCart
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What drives consumers to shop online: A literature review. International Journal of Service Industry Management

by Toñita Perea Y Monsuwé, Benedict G. C. Dellaert, Ko De Ruyter - Information Systems Res , 2004
"... Abstract While a large number of consumers in the US and Europe frequently shop on the Internet, research on what drives consumers to shop online has typically been fragmented. This paper therefore proposes a framework to increase researchers ’ understanding of consumers’ attitudes toward online sho ..."
Abstract - Cited by 69 (0 self) - Add to MetaCart
Abstract While a large number of consumers in the US and Europe frequently shop on the Internet, research on what drives consumers to shop online has typically been fragmented. This paper therefore proposes a framework to increase researchers ’ understanding of consumers’ attitudes toward online shopping and their intention to shop on the Internet. The framework uses the constructs of the Technology Acceptance Model (TAM) as a basis, extended by exogenous factors and applies it to the online shopping context. The review shows that attitudes toward online shopping and intention to shop online are not only affected by ease of use, usefulness, and enjoyment, but also by exogenous factors like consumer traits, situational factors, product characteristics, previous online shopping experiences, and trust in online shopping.
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...e of use” to determine consumers’ attitude toward online shopping. According to TAM, “usefulness” is influenced by “ease of use”, because the easier a technology is to use, the more useful it can be (=-=Venkatesh, 2000-=-; Dabholkar, 1996; Davis et al., 1989). In our framework, we include two latent dimensions of the “usefulness” construct: “consumer return on investment (CROI)”, and “service excellence” (Mathwick et ...

Adoption of mobile Internet services: An exploratory study of mobile commerce early adopters

by Per E. Pedersen
"... Even though the literature on the adoption and use of mobile services is quite extensive, surprisingly few studies are found applying traditional models of ICT adoption such as the technology acceptance model. This suggests different perspectives are applied in studies of mobile ICT adoption and tra ..."
Abstract - Cited by 47 (0 self) - Add to MetaCart
Even though the literature on the adoption and use of mobile services is quite extensive, surprisingly few studies are found applying traditional models of ICT adoption such as the technology acceptance model. This suggests different perspectives are applied in studies of mobile ICT adoption and traditional ICT adoption. With the introduction of 3G services, a convergence of mobile services and traditional Internet services is expected. Thus, traditional models of ICT adoption may be applied improving our understanding of the adoption of these services. However, studies of the use and adoption of mobile services indicate that traditional adoption models need to be extended and modified when applied to mobile services. In this study, we apply a modified version of the decomposed theory of planned behavior to the adoption behavior of early adopters of mobile commerce services. The study shows that the extended and modified model has good fit to the early adopter data, and that it explains 49 percent of the early adopters' intentions to use mobile commerce services. The model may be used as a basis for industry players' evaluation of the adoption potential of new mobile services.

In Pursuit of Moderation: Nine Common Errors and Their Solutions

by A. Carte, Craig J. Russell - MIS Quarterly , 2003
"... One result of the increasing sophistication and complexity of MIS theory and research is the number of studies hypothesizing and testing for 1 V. Sambamurthy was the accepting senior editor for this paper. Carte & Russell/Moderation Errors RESEARCH ESSAY moderation effects. A review of the MIS a ..."
Abstract - Cited by 43 (0 self) - Add to MetaCart
One result of the increasing sophistication and complexity of MIS theory and research is the number of studies hypothesizing and testing for 1 V. Sambamurthy was the accepting senior editor for this paper. Carte & Russell/Moderation Errors RESEARCH ESSAY moderation effects. A review of the MIS and broader management literatures suggests researchers investigating moderated relationships often commit one or more errors falling into three broad categories: inappropriate use or interpretation of statistics, misalignment of research design with phenomena of interest, and measurement or scaling issues. Examples of nine common errors are presented. Commission of these errors is expected to yield literatures characterized by mixed results at best, and thoroughly erroneous results at worse. Procedures representing examples of best practice and reporting guidelines are provided to help MIS investigators avoid or minimize these errors.

The Importance of Affective Quality

by Ping Zhang, Na Li - Proceedings of the Sixth Annual Workshop on HCI Research in MIS , 2005
"... Users aren’t always rational logical beings— emotion plays an often overlooked role in user acceptance of technology. Affect, a term that encompasses mood, emotions, and feelings, is a fundamental aspect of human beings, one that influences reflex, perception, cognition, and behavior [5, 6]. Studies ..."
Abstract - Cited by 40 (8 self) - Add to MetaCart
Users aren’t always rational logical beings— emotion plays an often overlooked role in user acceptance of technology. Affect, a term that encompasses mood, emotions, and feelings, is a fundamental aspect of human beings, one that influences reflex, perception, cognition, and behavior [5, 6]. Studies in organizational behavior, marketing, and management have confirmed the strong impact of affect on job satisfaction, decision-making behavior, and consumer shopping behavior. Affective quality is the ability of an object or stimulus to cause changes in one’s affect. Limited empirical evidence in human-computer interaction and information systems research suggests that perceived affective or hedonic quality of an interface has a positive impact on users ’ perceived usability of the system [8–10]. Essentially, pleasing things work better, are more regularly used, are easier to learn, influence future purchase choices, and produce a more harmonious result. Thus affect and emotion have an important place in design; usability and aesthetics are both instrumental in creating pleasurable electronic products [5]. COMMUNICATIONS OF THE ACM September 2005/Vol. 48, No. 9 105Empirical evidence is scarce on whether perceived affective quality of a system influences user perceptions of usefulness and ease of use of the system. This evidence can be extremely important for a better understanding of the causal sources of user’s ITrelated behavior. Perceived usefulness (PU) is the degree to which a person believes using a particular system enhances his or her job performance [1]. Perceived ease of use (PEOU) is the extent to which a person believes using a particular system is free of effort [1]. Abundant empirical studies in user technology acceptance literature show that PU and PEOU predict a user’s acceptance and actual usage of a system. Thus, knowing the determinants of these predictors can have strong implications for IT designers, trainers,
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... to use the IT; PEOU has an impact on PU; PEOU can have some impact on BI (although such impact is not always consistent); and BI is a strong indicator of actual use behavior. Several studies such as =-=[11, 12]-=- touched upon some affect and emotional concepts. Venkatesh [11] studied emotion via computer anxiety as one of the determinants of perceived ease of use. The study examined the direct impact of gener...

Investigating the determinants and age and gender differences in the acceptance of mobile learning

by Yi-shun Wang, Ming-cheng Wu, Hsiu-yuan Wang - ISSN 2079-8407 . Testing Information & -11. -Government services in , 2009
"... the acceptance of mobile learning ..."
Abstract - Cited by 40 (0 self) - Add to MetaCart
the acceptance of mobile learning
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...eful because it enables learners to accomplish learning activities more quickly and flexibly, or even helps increase their learning effectiveness. Based on the UTAUT and previous literature (Morris & =-=Venkatesh, 2000-=-; Venkatesh &Morris, 2000), gender and age are theorised to play a moderating role on the influence of performance expectancy on behavioural intention. That is, the influence of performance expectancy...

2005–2006) Moderating effects of task type on wireless technology acceptance

by Xiaowen Fang, Susy Chan, Jacek Brzezinski, Shuang Xu - Journal of Management Information Systems
"... focuses on user-centered design of Web search tools, usability of e-business, usability of mobile commerce, and multimodal information presentation. SUSY CHAN is a Professor in the School of Computer Science, Telecommunications and Information Systems, DePaul University. She is the founding director ..."
Abstract - Cited by 38 (0 self) - Add to MetaCart
focuses on user-centered design of Web search tools, usability of e-business, usability of mobile commerce, and multimodal information presentation. SUSY CHAN is a Professor in the School of Computer Science, Telecommunications and Information Systems, DePaul University. She is the founding director of DePaul University’s pioneering masters and baccalaureate programs in E-Commerce Tech-nology. She received her Ph.D. in Instructional Technology from Syracuse Univer-sity. Her current research focuses on e-business strategies, enterprise applications and transformation, e-commerce curriculum, and mobile commerce. JACEK BRZEZINSKI is an Assistant Professor in the School of Computer Science, Tele-
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