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...d standards aresuseful in changing an organization‟s culture. For instance, the EMS departments studiedshave changed from a „social club‟ type of culture to a „learning organization‟ type ofsculture (=-=Driver, 2002-=-) where new competencies have been gained by organizationalsmembers. This study therefore recommends that where necessary, managerial changesagents should introduce training activities to enable emplo...