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150
The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory
- Psychological Bulletin
, 1996
"... Since the beginning of the century, feedback interventions (FIs) produced negative—but largely ignored—effects on performance. A meta-analysis (607 effect sizes; 23,663 observations) suggests that FIs improved performance on average (d =.41) but that over '/3 of the FIs decreased perfor-mance. ..."
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Cited by 463 (1 self)
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Since the beginning of the century, feedback interventions (FIs) produced negative—but largely ignored—effects on performance. A meta-analysis (607 effect sizes; 23,663 observations) suggests that FIs improved performance on average (d =.41) but that over '/3 of the FIs decreased perfor-mance. This finding cannot be explained by sampling error, feedback sign, or existing theories. The authors proposed a preliminary FI theory (FIT) and tested it with moderator analyses. The central assumption of FIT is that FIs change the locus of attention among 3 general and hierarchically organized levels of control: task learning, task motivation, and meta-tasks (including self-related) processes. The results suggest that FI effectiveness decreases as attention moves up the hierarchy closer to the self and away from the task. These findings are further moderated by task characteristics that are still poorly understood. To relate feedback directly to behavior is very confusing. Results are contradictory and seldom straight-forward. (Ilgen, Fisher, & Taylor, 1979, p. 368) The effects of manipulation of KR [knowledge of results] on motor learning...reveal... some violent contradictions to earlier beliefs about KR, and some glaring absences in our knowledge. (Salmoni, Schmidt, & Walter, 1984, p. 378). Feedback does not uniformly improve performance. (Balcazar,
Dispositional effects on job and life satisfaction: The role of core evaluations
- Journal of Applied Psychology
, 1998
"... Past research has suggested that dispositional sources of job satisfaction can be traced to measures of affective temperament. The present research focused on another concept, core self-evaluations, which were hypothesized to comprise self-esteem, generalized self-efficacy, locus of control, and non ..."
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Cited by 160 (14 self)
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Past research has suggested that dispositional sources of job satisfaction can be traced to measures of affective temperament. The present research focused on another concept, core self-evaluations, which were hypothesized to comprise self-esteem, generalized self-efficacy, locus of control, and nonneuroticism. A model hypothesized that core self-evaluations would have direct effects on job and life satisfaction. It also was hypothesized that core self-evaluations would have indirect effects on job satisfaction. Data were collected from 3 independent samples in 2 countries, using dual source methodology. Results indicated that core self-evaluations had direct and indirect effects on job and life satisfaction. The statistical and logical relationship among core evaluations, affective disposition, and satisfaction was explored. In recent years increasing attention has been given to the hypothesis that factors within the individual, divorced from the attributes of the job, affect the degree of satisfac-tion experienced on the job. These factors, called disposi-tions, also are asserted to affect life satisfaction. Although the possible effects of dispositions on satisfaction with the job have been recognized for many decades (e.g.,
Relational job design and the motivation to make a prosocial difference
- Academy of Management Review
, 2007
"... This article illustrates how work contexts motivate employees to care about making a positive difference in other people’s lives. I introduce a model of relational job design to describe how jobs spark the motivation to make a prosocial difference, and how this motivation affects employees ’ actions ..."
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Cited by 91 (19 self)
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This article illustrates how work contexts motivate employees to care about making a positive difference in other people’s lives. I introduce a model of relational job design to describe how jobs spark the motivation to make a prosocial difference, and how this motivation affects employees ’ actions and identities. Whereas existing research fo-cuses on individual differences and the task structures of jobs, I illuminate how the relational architecture of jobs shapes the motivation to make a prosocial difference. Why do I risk my life by running into a burning building, knowing that at any moment... the floor may give way, the roof may tumble on me, the fire may engulf me?... I’m here for my community, a community I grew up in, a communitywhere I know lots of people, a community that knows me (fire-fighter; International Firefighters ’ Day, 2004). On my bad days I feel I have wasted three years working here in the ghetto.... You can work four days straight, sixteen hours a day... until your eyes start falling out.... we charge one-tenth of what a lawyer would normally charge.... It’s just physically too much—and emotionally.... You’re aware of the suffering of your client.... You know the pressure he’s under. It makes you all the more committed. We don’t help them only with their legal problems. If they’re suffering from a psycho-logical problem we try to hook them up with a psychiatrist.... You get to know them intimately. We’re very close.... The people I work with here are my life (inner-city attorney; Terkel, 1972: 538– 539). Employees often care about making a positive difference in other people’s lives. In the popular press, it is widely assumed that employees want to make a difference (Bornstein, 2004; Everett, 1995; May, 2003; Quinn, 2000). In order to moti-vate employees, many organizations define their missions in terms of making a difference
Enhancing role breadth self-efficacy: The roles of job enrichment and other organizational interventions
- Journal of Applied Psychology
, 1998
"... Role breadth self-efficacy (RBSE) refers to employees ' perceived capability of carrying out a broader and more proactive set of work tasks that extend beyond prescribed technical requirements. A newly developed scale of RBSE was internally consistent and distinct from the related concepts of p ..."
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Cited by 89 (4 self)
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Role breadth self-efficacy (RBSE) refers to employees ' perceived capability of carrying out a broader and more proactive set of work tasks that extend beyond prescribed technical requirements. A newly developed scale of RBSE was internally consistent and distinct from the related concepts of proactive personality and self-esteem. In an initial cross-sectional study (N = 580), work design variables (job enrichment, job enlargement, and membership of improvement groups) were the key organizational predictors of RBSE. These investigations were repeated in a second cross-sectional study (N = 622) and extended by examining change over time (N = 459). The longitudinal nalysis howed that increased job enrichment and increased quality of communication predicted the development ofgreater self-efficacy. Many commentators have argued that to compete against low-wage countries, and to cope with rapidly changing environments, organizations eed highly skilled employees who are willing and able to take on a broader
Personality and Job Satisfaction: The mediating Role of Job Characteristics
- International Journal of Business and Management
, 2010
"... This study tested a model of the relationship between core self-evaluations, intrinsic job characteristics, and job satisfaction. Core self-evaluations was assumed to be a broad personality concept manifested in 4 specific traits: self-esteem, generalized self-efficacy, locus of control, and low neu ..."
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Cited by 85 (8 self)
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This study tested a model of the relationship between core self-evaluations, intrinsic job characteristics, and job satisfaction. Core self-evaluations was assumed to be a broad personality concept manifested in 4 specific traits: self-esteem, generalized self-efficacy, locus of control, and low neuroticism. The model hypothesized that both subjective (perceived) job characteristics and job complexity mediate the rela-tionship between core self-evaluations and job satisfaction. Two studies were conducted to test the model. Results from Study 1 supported the hypothesized model but also suggested that alternative models fit the data well. Results from Study 2 revealed that core self-evaluations measured in childhood and in early adulthood were linked to job satisfaction measured in middle adulthood. Furthermore, in Study 2 job complexity mediated part of the relationship between both assessments of core self-evaluations and job satisfaction. In the decade since Staw, Bell, and Clausen (1986) discovered a link between childhood personality and job satisfaction later in life, there has been considerable interest in the relationship be-tween individual dispositions and job satisfaction. Although this literature has had its critics, an accumulating body of research
Transformational leadership and job behaviors: The mediating role of job characteristics
- Academy of Management Journal
, 2006
"... Although the effects of transformational leadership on task performance and organi-zational citizenship behavior (OCB) are well-documented, the mechanisms that ex-plain those effects remain unclear. We propose that transformational leadership is associated with the way followers view their jobs, in ..."
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Cited by 82 (0 self)
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Although the effects of transformational leadership on task performance and organi-zational citizenship behavior (OCB) are well-documented, the mechanisms that ex-plain those effects remain unclear. We propose that transformational leadership is associated with the way followers view their jobs, in terms of Hackman and Oldham’s (1976) core job characteristics. Results of our study support a structural model whereby indirect effects supplement the direct effects of transformational leadership on task performance and OCB through the mechanisms of job characteristics, intrinsic motivation, and goal commitment. Additional analyses revealed that transformational leadership relationships were significantly stronger for followers who perceived high-quality leader-member exchange. Over the past two decades, transformational leadership has emerged as one of the most popular approaches to understanding leader effectiveness. Transformational leadership theory rests on the as-sertion that certain leader behaviors can arouse fol-lowers to a higher level of thinking (Bass, 1985; Burns, 1978). By appealing to followers ’ ideals and values, transformational leaders enhance commit-ment to a well-articulated vision and inspire fol-lowers to develop new ways of thinking about problems. Indeed, the positive association between transformational leadership and follower behaviors is well documented (Fuller, Patterson, Hester, &
The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work
- Journal of Applied Psychology
, 2006
"... Although there are thousands of studies investigating work and job design, existing measures are incomplete. In an effort to address this gap, the authors reviewed the work design literature, identified and integrated previously described work characteristics, and developed a measure to tap those wo ..."
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Cited by 75 (6 self)
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Although there are thousands of studies investigating work and job design, existing measures are incomplete. In an effort to address this gap, the authors reviewed the work design literature, identified and integrated previously described work characteristics, and developed a measure to tap those work characteristics. The resultant Work Design Questionnaire (WDQ) was validated with 540 incumbents holding 243 distinct jobs and demonstrated excellent reliability and convergent and discriminant validity. In addition, the authors found that, although both task and knowledge work characteristics predicted satisfaction, only knowledge characteristics were related to training and compensation requirements. Finally, the results showed that social support incrementally predicted satisfaction beyond motivational work characteristics but was not related to increased training and compensation requirements. These results provide new insight into how to avoid the trade-offs commonly observed in work design research. Taken together, the WDQ appears to hold promise as a general measure of work characteristics that can be used by scholars and practitioners to conduct basic research on the nature of work or to design and redesign jobs in organizations.
Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature
- Journal of Applied Psychology
, 2007
"... The authors developed and meta-analytically examined hypotheses designed to test and extend work design theory by integrating motivational, social, and work context characteristics. Results from a summary of 259 studies and 219,625 participants showed that 14 work characteristics explained, on avera ..."
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Cited by 65 (6 self)
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The authors developed and meta-analytically examined hypotheses designed to test and extend work design theory by integrating motivational, social, and work context characteristics. Results from a summary of 259 studies and 219,625 participants showed that 14 work characteristics explained, on average, 43 % of the variance in the 19 worker attitudes and behaviors examined. For example, motivational characteristics explained 25 % of the variance in subjective performance, 2 % in turnover perceptions, 34 % in job satisfaction, 24 % in organizational commitment, and 26 % in role perception outcomes. Beyond motivational characteristics, social characteristics explained incremental variances of 9 % of the variance in subjective performance, 24 % in turnover intentions, 17 % in job satisfaction, 40% in organizational commitment, and 18 % in role perception outcomes. Finally, beyond both motivational and social characteristics, work context characteristics explained incremental variances of 4 % in job satisfaction and 16 % in stress. The results of this study suggest numerous opportunities for the continued development of work design theory and practice.
The significance of task significance: job performance effects, relational mechanisms, and boundary conditions.
- Journal of Applied Psychology,
, 2008
"... Does task significance increase job performance? Correlational designs and confounded manipulations have prevented researchers from assessing the causal impact of task significance on job performance. To address this gap, 3 field experiments examined the performance effects, relational mechanisms, ..."
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Cited by 61 (18 self)
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Does task significance increase job performance? Correlational designs and confounded manipulations have prevented researchers from assessing the causal impact of task significance on job performance. To address this gap, 3 field experiments examined the performance effects, relational mechanisms, and boundary conditions of task significance. In Experiment 1, fundraising callers who received a task significance intervention increased their levels of job performance relative to callers in 2 other conditions and to their own prior performance. In Experiment 2, task significance increased the job dedication and helping behavior of lifeguards, and these effects were mediated by increases in perceptions of social impact and social worth. In Experiment 3, conscientiousness and prosocial values moderated the effects of task significance on the performance of new fundraising callers. The results provide fresh insights into the effects, relational mechanisms, and boundary conditions of task significance, offering noteworthy implications for theory, research, and practice on job design, social information processing, and work motivation and performance.
Employee attitudes and job satisfaction
- Human Resource Management
, 2004
"... This article identifies three major gaps between HR practice and the scientific research in the area of employee attitudes in general and the most focal employee attitude in particular—job satisfaction: (1) the causes of employee attitudes, (2) the results of positive or negative job satisfaction, a ..."
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Cited by 58 (0 self)
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This article identifies three major gaps between HR practice and the scientific research in the area of employee attitudes in general and the most focal employee attitude in particular—job satisfaction: (1) the causes of employee attitudes, (2) the results of positive or negative job satisfaction, and (3) how to measure and influence employee attitudes. Suggestions for practitioners are provided on how to close the gaps in knowledge and for evaluating implemented practices. Future research will likely focus on greater understanding of personal characteristics, such as emotion, in defining job satisfaction and how employee attitudes influence organizational performance. © 2004 Wiley Periodicals, Inc. “Happy employees are productive employees.” “Happy employees are not productive employees. ” We hear these conflicting statements made by HR professionals and managers in organizations. There is confusion and debate among practitioners on the topic of employee attitudes and job satisfaction—
