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Telephone call centers: A tutorial and literature review (2003)

by Noah Gans , Ger Koole , Avishai Mandelbaum
Venue:Computer Access and Internet Use, (Working Paper at http:// www2000.ogsm.vanderbilt.edu/papers/race/science.html). Bridging the Racial Divide on the Internet, Science
Citations:19 - 5 self