BibTeX
@MISC{Mack_,
author = {R. Mack and Y. Ravin and R. J. Byrd},
title = {},
year = {}
}
Share
 |
 |
 |
 |
||
OpenURL
Abstract
Knowledge portals and the emerging digital knowledge workplace A fundamental aspect of knowledge management is capturing knowledge and expertise created by knowledge workers as they go about their work and making it available to a larger community of colleagues. Technology can support these goals, and knowledge portals have emerged as a key tool for supporting knowledge work. Knowledge portals are single-point-access software systems intended to provide easy and timely access to information and to support communities of knowledge workers who share common goals. In this paper we discuss knowledge portal applications we have developed in collaboration with IBM Global Services, mainly for internal use by Global Services practitioners. We describe the role knowledge portals play in supporting knowledge work tasks and the component technologies embedded in portals, such as the gathering of distributed document information, indexing and text search, and categorization; and we discuss new functionality for future inclusion in knowledge portals. We share our experience deploying and maintaining portals. Finally, we describe how we view the future of knowledge portals in an expanding knowledge workplace that supports mobility, collaboration, and increasingly automated project workflow. All human work, even the most physical labor, involves cognitive capabilities, but the hallmark of human work in the latter part of the twentieth century emphasizes knowledge work—solving problems and accomplishing goals by gathering, organizing, analyzing, creating, and synthesizing information and expertise. Knowledge work is performed by individuals who belong to communities of interest, where knowledge is shared and accumulated. Knowledge management (KM) refers to the methods and tools
Keyphrases
knowledge portal knowledge worker knowledge management human work knowledge work knowledge portal application distributed document information text search component technology digital knowledge workplace fundamental aspect timely access project workflow cognitive capability physical labor single-point-access software system knowledge work task global service practitioner new functionality share common goal internal use role knowledge portal latter part knowledge workplace key tool ibm global service maintaining portal twentieth century emphasizes experience deploying future inclusion
