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Awareness in the wild: Why communication breakdowns occur (2007)
| Venue: | Global Software Engineering, 2007. ICGSE 2007. Second IEEE International Conference on |
| Citations: | 32 - 2 self |
BibTeX
@INPROCEEDINGS{Damian07awarenessin,
author = {Daniela Damian and Luis Izquierdo and Janice Singer and Irwin Kwan},
title = {Awareness in the wild: Why communication breakdowns occur},
booktitle = {Global Software Engineering, 2007. ICGSE 2007. Second IEEE International Conference on},
year = {2007},
pages = {81--90}
}
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Abstract
Global software teams face challenges when collaborating over long distances, such as communicating changes in the project. During a four-month case study at IBM Ot-tawa Software Lab we observed the collaboration patterns of a multi-site development project team. In this period, we inspected project documentation, interviewed team lead-ers, attended project meetings, and spoke with developers to identify problems originated by the lack of awareness of changes related to the implementation of work items. Our observations show (1) that organizational culture has an effect on how developers are made aware; (2) that com-munication-based social networks revolving around par-ticular work items are dynamic throughout development, and therefore awareness needs to be maintained in infra-structures of work; and (3) that information overload and communication breakdowns contributed to the generation of a broken integration build. We discuss these break-downs in communication and implications for the design of collaboration tools that could mitigate these problems.
Keyphrases
communication breakdown collaboration pattern ibm ot-tawa software lab organizational culture com-munication-based social network long distance collaboration tool multi-site development project team awareness need broken integration build par-ticular work item project meeting global software team information overload work item four-month case study team lead-ers project documentation
