Beyond Hearing: Where Real-World and Online Support Meet (2002)
| Venue: | Group Dynamics |
| Citations: | 12 - 3 self |
BibTeX
@ARTICLE{Sproull02beyondhearing:,
author = {Lee Sproull and Jonathon Cummings Lee and Jonathon N. Cummings and Sara B. Kiesler and Sara B. Kiesler},
title = {Beyond Hearing: Where Real-World and Online Support Meet},
journal = {Group Dynamics},
year = {2002},
volume = {6},
pages = {78--88}
}
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Abstract
this article, we draw on theory from the field of social network analysis to explore the role of Internet support versus real-world support. We use empirical evidence from a random sample survey and follow-up survey of an online discussion group for people with hearing loss. We show that although compensatory online support is associated with benefits in this group, leveraged online support---a mixing of real world and online support---is associated with even more benefits
