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Quality versus quantity: E-mail-centric task management and its relation with overload (2005)
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by
Victoria Bellotti
,
Nicolas Ducheneaut
,
Ian Smith
,
Rebecca E. Grinter
| Citations: | 69 - 5 self |
BibTeX
@MISC{Bellotti05qualityversus,
author = {Victoria Bellotti and Nicolas Ducheneaut and Ian Smith and Rebecca E. Grinter},
title = {Quality versus quantity: E-mail-centric task management and its relation with overload},
year = {2005}
}
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Abstract
It is widely acknowledged that many professionals suffer from “e-mail overload.” This articlepresents findings fromin-depth fieldwork that examined thisphenome-non, uncovering six key challenges of task management in e-mail. Analysis of quali-tativeandquantitativedata suggests that it is not simply thequantitybut also thecol-
