@MISC{Leshed_generalterms, author = {Gilly Leshed and Phoebe Sengers}, title = {General Terms}, year = {} }
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Abstract
This paper examines the relationship between experiences of busyness in everyday life and the use of productivity tools, including planners, calendars and to-do lists. Field study findings demonstrate that American individuals across a demographic range have internalized a cultural emphasis of busyness as a moral value to construct positive identities as busy individuals. At the same time, they strug-gle with a sense of conflict around busyness, reflected in real-life experiences of clashing priorities, fantasies of downtime, and struggles with anxiety, guilt, and loss of control. Our findings also point to the ways digital and non-digital productivity tools are embedded in experiences and coping practices around busyness. Grounded in our obser-vations we propose design principles for productivity tools that support users ’ identities as busy people but also address some of the perils of the American busyness ethic. Author Keywords Busyness, productivity tools, qualitative field study.