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The Effects of Multimedia Communication Technology on Non-Collocated Teams: A Case Study
| Citations: | 22 - 1 self |
BibTeX
@MISC{Carletta_theeffects,
author = {Jean Carletta and Anne H. Anderson and Rachel Mcewan},
title = {The Effects of Multimedia Communication Technology on Non-Collocated Teams: A Case Study},
year = {}
}
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Abstract
Collaborative teams are becoming increasing important for industry, both within and across companies. There is a need for communication technology to support teams because many teams are non-collocated, or "virtual". We observed two automotive supply chain teams while they were experimenting with multimedia conferencing in order to determine what support non-collocated teams need and the potential effects of introducing technologies on their group processes. Our observations included meeting recordings and other sources which show the organizational factors affecting teams. Working in teams requires very close collaboration. Communication technology can help teams if it is used to foster close and relatively informal person-to-person interaction. Organizational constraints on how the technology is introduced favour high-technology, special-purpose installations, but teams can best be supported using relatively modest equipment with desktop access. Author Notes Correspondence concerni...
Keyphrases
non-collocated team multimedia communication technology case study communication technology desktop access special-purpose installation informal person-to-person interaction close collaboration modest equipment author note correspondence concerni potential effect favour high-technology organizational constraint automotive supply chain team meeting recording collaborative team many team organizational factor multimedia conferencing
