Abstract

Hypermedia application design differs from other software design in that it involves navigation as well as user-interface and information processing issues. We present the Relationship Management Data model (RMDM) and the Relationship Management (RMM) methodology for the design and development of hypermedia applications. The seven steps of the methodology lend themselves to computer support, paving the way for a computerized environment to support the design and development of hypermedia applications. This article focuses on design activities, which are addressed within the first three steps of the methodology. Introduction Hypermedia development, especially on a commercial scale, often involves teams of developers who need to be managed and coordinated over an extended period of time. Formal systems development and project management techniques are needed to ensure that the hypermedia product meets its objectives and is completed on time and within budget. However, traditional softwa...