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Rostering-integrated Services and Crew Efficiency (2000)
| Venue: | Information Technology & Tourism |
| Citations: | 2 - 1 self |
BibTeX
@ARTICLE{König00rostering-integratedservices,
author = {J. König and C. Strauss},
title = {Rostering-integrated Services and Crew Efficiency},
journal = {Information Technology & Tourism},
year = {2000},
volume = {3},
pages = {27--39}
}
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Abstract
. Tourism is a service-intensive industry that is characterized by a highly competitive market. The adequate utilization of personnel provides the key means of tackling two conflicting tendencies: on the one hand, the consumers' expections of a certain level of service quality; on the other, the expense usually associated with qualified human labor. Our paper presents (1) how the quality level of services can be augmented and (2) how the workforce can be used efficiently by extending a basic model through adequate constraints. All of the proposed supplementary services do not require additional personnel; rather, they imply certain extensions to the traditional crew rostering procedure. However, because these supplementary services do tighten the crew rostering problem, we also propose a means for levelling out these restrictions by raising the probability that a feasible solution exists: namely, downgrading and minimum crew flights. The application of the extended SWIFTROSTER algorith...
Keyphrases
rostering-integrated service crew efficiency supplementary service feasible solution exists service quality additional personnel minimum crew flight competitive market service-intensive industry extended swiftroster algorith traditional crew adequate utilization quality level basic model certain extension certain level adequate constraint qualified human labor key mean paper present
