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Collaborative activity and technological design: Task coordination in London Underground control rooms (1991)
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| Venue: | In |
| Citations: | 173 - 3 self |
BibTeX
@INPROCEEDINGS{Heath91collaborativeactivity,
author = {Christian Heath and Paul Luff},
title = {Collaborative activity and technological design: Task coordination in London Underground control rooms},
booktitle = {In},
year = {1991}
}
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Abstract
Despite technical advances in CSCW over the past few years we still have relatively little understanding of the organisation of collaborative activity in real world. technologically supported, work environments. Indeed, it has been suggested that the failure of various technological applications may derive from its relative insensitivity to ordinary work practice and situated conduct. In this paper we discuss the possibility of utilising recent developments within social science, and in particular the naturalistic analysis of organisational conduct and interpersonal communication, as a basis for the design and development of tools and technologies to support collaborative work. Focussing on the Line Control Rooms on London Underground, a complex multimedia environment in transition, we begin to explicate the informal work practices and procedures whereby personnel systematically communicate information and coordinate a disparate collection of tasks and activities. These empirical investigations form the foundation to the design of new tools to support collaborative work in Line Control Rooms; technologies which will be sensitive to the ordinary conduct and practical skills of organisational personnel in the London Underground.
Keyphrases
collaborative activity task coordination technological design london underground control room london underground line control room collaborative work relative insensitivity naturalistic analysis technical advance social science various technological application complex multimedia environment disparate collection past year utilising recent development new tool little understanding organisational personnel ordinary work practice interpersonal communication ordinary conduct real world work environment practical skill empirical investigation organisational conduct informal work practice
