Mobile Banking and Brokerage Systems
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@MISC{Wolf_mobilebanking,
author = {Elke Wolf},
title = {Mobile Banking and Brokerage Systems},
year = {}
}
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Abstract
The beginning 21st century makes high demands on industries dealing with new technologies. Starting from an outline of new challenges of the 21st century, the situation of banks being particularly exposed to these conditions is described. The mobile banking channel is focused as one example of banks ´ business processes involving new technology. 24 banks are identified from the list of the 100 largest German banks that offer mobile services and an empirical study is conducted in order to explore their first experiences with mobile banking services. These telephone interviews are the first of a three-step research process. For a more in-depth analysis of banks ´ IS risks, face-to-face interviews will be conducted in a second step. The research process will be finished with selected case studies about requirements for new methods and tools of banks ´ IS risk management. This paper presents selected results of the first research step. One of the most important aspects for all their decisions has been the high risk dealing with new technology and a lack of established IS risk management guidelines. Examples of such operational risks are considered and a variety of different existing approaches is
Keyphrases
brokerage system mobile banking new technology 21st century bank risk management case study empirical study research process face-to-face interview high risk telephone interview second step important aspect bank business process risk management guideline new challenge in-depth analysis operational risk first experience mobile banking channel bank risk first research step mobile banking service three-step research process new method high demand german bank mobile service
