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“SENT FROM MY BLACKBERRY ® WIRELESS DEVICE”: A CRITICAL CONSIDERATION OF CO-CONSTRUCTING KNOWING
| Citations: | 2 - 2 self |
BibTeX
@MISC{Devices_“sentfrom,
author = {Via „smart Mobile Devices and Katrina Pritchard and Gillian Symon},
title = {“SENT FROM MY BLACKBERRY ® WIRELESS DEVICE”: A CRITICAL CONSIDERATION OF CO-CONSTRUCTING KNOWING},
year = {}
}
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Abstract
This paper examines the use of BlackBerries within an engineering firm in the transport industry. We aim to move beyond the initial academic focus on the „impact ‟ of such devices on the work-life balance of corporate managers. Rather we explore the practice of „incident resolution‟, in which four different groups participate: Mobile Operational Engineers, their Line Managers, more senior corporate managers and technical specialists. Specifically, we analyse how this „smart ‟ mobile device is depicted as influencing knowledge sharing within a complex and unpredictable distributed work practice. Maintaining a practice perspective, we examine the themes of: responding to incidents, knowing about incidents, getting advice quickly and extending opportunities for knowledge sharing. In concluding, we highlight the tensions created by emergent social and work practices centred on the BlackBerry device, suggesting that differing local interpretations and means of enrolment of the same device can both aid and hinder knowledge sharing.
Keyphrases
critical consideration blackberry wireless device co-constructing knowing knowledge sharing different group participate hinder knowledge sharing work-life balance smart mobile device work practice senior corporate manager mobile operational engineer blackberry device practice perspective unpredictable distributed work practice incident resolution engineering firm line manager corporate manager initial academic focus local interpretation technical specialist transport industry
