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Success Factors of Organizational Change in Software Process Improvement (1999)
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Venue: | SOFTWARE PROCESS – IMPROVEMENT AND PRACTICE |
Citations: | 17 - 0 self |
Citations
569 |
Managing the Software Process
- Humphrey
- 1990
(Show Context)
Citation Context ...m insufficient organizational change management. Therefore, various authors have stressed the importance of organizational change in software process improvement programs [Bottcher 1997; Curtis 1997; =-=Humphrey 1989-=-; Humphrey 1997; Jackson 1997; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; Myers 1997; Quinn 1998; Siddall 1997; Stelzer et al. 1997]. Some authors [Coffman, Thompson 1997; Goldens... |
548 |
A Discipline of Software Engineering
- Humphrey
- 1995
(Show Context)
Citation Context ...ovement concern seemingly minor details. As Humphrey puts it, "it is such details, however, that make the difference between an annoying and inconvenient process and a comfortable and efficient o=-=ne” [Humphrey 1995-=-]. Tailoring helps to address these details and to fight the problems by implementing incremental changes. These changes often have a significant impact on the improvement initiative. Software enginee... |
445 |
Leading Change: Why Transformation Efforts Fail
- Kotter
- 1995
(Show Context)
Citation Context ...sh 1995; Leonard-Barton 1995; Litwin et al. 1996; Munro-Faure, Munro-Faure 1996; Tushman, O’Reilly 1997]. Numerous studies have explored success factors of organizational change. For example, Kotter=-= [Kotter 1995-=-] analyzed the efforts of more than 100 companies that have attempted to make fundamental organizational changes in order to achieve competitive advantages. Beer, Eisenstat, and Spector [Beer et al. 1... |
419 |
Wellsprings of knowledge. Building and sustaining the sources of innovation
- Leonard-Barton
- 1995
(Show Context)
Citation Context ...hange The ability to manage organizational change as a prerequisite for meeting competitive demands has been stressed by various authors [Conner 1995; Hardy, Schwartz 1996; Kanter 1994; LaMarsh 1995; =-=Leonard-Barton 1995; -=-Litwin et al. 1996; Munro-Faure, Munro-Faure 1996; Tushman, O’Reilly 1997]. Numerous studies have explored success factors of organizational change. For example, Kotter [Kotter 1995] analyzed the ef... |
391 |
The Capability Maturity Model: Guidelines for Improving
- Paulk, Weber, et al.
- 1995
(Show Context)
Citation Context ...stablished initiatives to improve software development performance. Various models to facilitate software process improvement are available including the Capability Maturity Model for software (CMM) [=-=Paulk et al. 1995-=-], the ISO 9000 quality standards [ISO 9000-1 1994], TickIT [DTI, BSI 1992], Trillium [Coallier 1995] ands- 3 - BOOTSTRAP [Kuvaja, Bicego 1994]. North American companies seem to prefer the CMM. Europe... |
354 |
Capability maturity model for software, version 1.1
- Paulk, Curtis, et al.
- 1993
(Show Context)
Citation Context ...ies, methods, practices, and transformations that people use to develop and maintain software and the associated products (e.g., project plans, design documents, code, test cases, and user manuals)&qu=-=ot; [Paulk et al. 1993-=-a]. The intent of software process improvement is improving software product quality, increasing productivity, and reducing the cycle time for product development [Paulk et al. 1993b]. Thousands of so... |
267 |
Group decision and social change
- Lewin
- 1952
(Show Context)
Citation Context ... results are shared across all levels of the organization. This helps to direct the efforts towards common objectives, to focus energy, and to motivate people. 5.10 Unfreezing the Organization Lewin [=-=Lewin 1958] has introduced the-=- importance of "unfreezing the organization" before substantial improvements can be achieved. He emphasizes that social processes usually have ans- 24 - "inner resistance" to chang... |
117 |
Why change programs don‟t produce change
- Beer, RA, et al.
- 1990
(Show Context)
Citation Context ... [Kotter 1995] analyzed the efforts of more than 100 companies that have attempted to make fundamental organizational changes in order to achieve competitive advantages. Beer, Eisenstat, and Spector [=-=Beer et al. 1990-=-] conducted a comprehensive study of 6 large companies where top management was attempting to revitalize the corporation. Miles, Coleman, and Creed [Miles et al. 1997] grouped various companies accord... |
104 |
Process Improvement and the Corporate Balance Sheet
- Dion
- 1993
(Show Context)
Citation Context ...stics Center US Butler 1997; Butler 1995; Herbsleb et al. 1994 Philips Business Electronics, NL NL de Jong 1996 PRC, Inc. US Hollenbach et al. 1997 Q-Labs S Ahlgren, Debou 1997 Raytheon US Dion 1992; =-=Dion 1993-=-; Haley 1996 Sacramento Air Logistics Center US Westaway 1995 Schlumberger US Wohlwend, Rosenbaum 1994 Siemens (Germany) D Paulish, Carleton 1994, Mehner, Voelker 1996, Voelker 1996 Texas Instruments ... |
104 | Winning through Innovation: A Practical Guide to Leading Organisational Change and Renewal - Tushman, O’Reilly - 1997 |
100 | Organizational Transitions: Managing Complex Change - Beckhard, Harris - 1977 |
100 |
Software process improvement at Hughes aircraft
- Humphrey, Snyder, et al.
- 1991
(Show Context)
Citation Context ... quality systems [Stelzer et al. 1996] and an initial survey of case studies describing CMM-based improvement initiatives [Billings et al. 1994; Daskalantonakis 1994; Dion 1992; Herbsleb et al. 1994; =-=Humphrey et al. 1991-=-; Wohlwend, Rosenbaum 1994] showed that the factors revealed in the literature survey and the interviews were mentioned in the majority of the reports and case studies but to a differing degree: Manag... |
84 | How Software Process Improvement Helped Motorola - Diaz, Sligo |
74 | Key Practices of the Capability Maturity Model, Version 1.1
- Paulk
- 1993
(Show Context)
Citation Context ...ies, methods, practices, and transformations that people use to develop and maintain software and the associated products (e.g., project plans, design documents, code, test cases, and user manuals)&qu=-=ot; [Paulk et al. 1993-=-a]. The intent of software process improvement is improving software product quality, increasing productivity, and reducing the cycle time for product development [Paulk et al. 1993b]. Thousands of so... |
63 |
Out of Crisis: Quality, Productivity and Competitive Position
- Deming
- 1986
(Show Context)
Citation Context ...us, we need a model of organizational change in software process improvement that is independent of the particularities of the CMM and the ISO 9000. The "Plan-Do-Check-Act" cycle described b=-=y Deming [Deming 1992-=-] might be a candidate for such a generic model because the CMM as well as the ISO 9000 quality standards are based on this cycle. However, the issues of changing software processes seem to be underre... |
57 |
IDEAL: A User's Guide for Software Process Improvement (CMU/SEI-96-HB-001, ADA305472
- McFeeley
- 1996
(Show Context)
Citation Context ...and Fletcher highlight that "it is very important to manage changes in line with business activity" [Craigmyle, Fletcher 1993]. The Software Engineering Institute (SEI) has developed the IDE=-=AL model [McFeeley 1996-=-] based on the experience the SEI has gained while working with its clients. The objective of the IDEAL model is to communicate a path of actions that constitute a software process improvement initiat... |
57 | Successful Change Programs Begin with Results - Schaffer, Thomson - 1992 |
42 |
Software Process Improvement at Raytheon
- Haley
- 1996
(Show Context)
Citation Context ...r US Butler 1997; Butler 1995; Herbsleb et al. 1994 Philips Business Electronics, NL NL de Jong 1996 PRC, Inc. US Hollenbach et al. 1997 Q-Labs S Ahlgren, Debou 1997 Raytheon US Dion 1992; Dion 1993; =-=Haley 1996-=- Sacramento Air Logistics Center US Westaway 1995 Schlumberger US Wohlwend, Rosenbaum 1994 Siemens (Germany) D Paulish, Carleton 1994, Mehner, Voelker 1996, Voelker 1996 Texas Instruments DSEG US Benn... |
40 | After the Appraisal: A Systematic Survey of - Goldenson, Herbsleb - 1995 |
37 | Benefits of CMM-Based Software Process Improvement: Initial Results
- Herbsleb, Carleton, et al.
- 1994
(Show Context)
Citation Context ...software organizations tend to use the ISO 9000 to enhance their capabilities. Empirical studies into the success of software process improvement initiatives report about remarkably positive results [=-=Herbsleb et al. 1994-=-; Loken, Skramstad 1995; Stelzer, Taube 1998]. However, most initiatives also have to handle several complex problems [Goldenson, Herbsleb 1995; Herbsleb et al. 1994; Krasner, Ziehe 1995; Loken, Skram... |
31 |
The economic benefits of software process improvement
- Butler
- 1995
(Show Context)
Citation Context ...Government Electronics Division US Diaz, Sligo 1997 Odgen Air Logistics Center US Oestreich, Webb 1995 Oerlikon Aerospace CAN Laporte, Papiccio 1998 Oklahoma City Air Logistics Center US Butler 1997; =-=Butler 1995-=-; Herbsleb et al. 1994 Philips Business Electronics, NL NL de Jong 1996 PRC, Inc. US Hollenbach et al. 1997 Q-Labs S Ahlgren, Debou 1997 Raytheon US Dion 1992; Dion 1993; Haley 1996 Sacramento Air Log... |
25 |
Achieving Higher SEI Levels
- Daskalantonakis
(Show Context)
Citation Context ... software companies that had implemented ISO 9000-based quality systems [Stelzer et al. 1996] and an initial survey of case studies describing CMM-based improvement initiatives [Billings et al. 1994; =-=Daskalantonakis 1994-=-; Dion 1992; Herbsleb et al. 1994; Humphrey et al. 1991; Wohlwend, Rosenbaum 1994] showed that the factors revealed in the literature survey and the interviews were mentioned in the majority of the re... |
25 |
Elements of a Process-Improvement Program
- Dion
- 1992
(Show Context)
Citation Context ...at had implemented ISO 9000-based quality systems [Stelzer et al. 1996] and an initial survey of case studies describing CMM-based improvement initiatives [Billings et al. 1994; Daskalantonakis 1994; =-=Dion 1992-=-; Herbsleb et al. 1994; Humphrey et al. 1991; Wohlwend, Rosenbaum 1994] showed that the factors revealed in the literature survey and the interviews were mentioned in the majority of the reports and c... |
23 |
The Change
- Kanter
- 1983
(Show Context)
Citation Context ...Factors of Organizational Change The ability to manage organizational change as a prerequisite for meeting competitive demands has been stressed by various authors [Conner 1995; Hardy, Schwartz 1996; =-=Kanter 1994; -=-LaMarsh 1995; Leonard-Barton 1995; Litwin et al. 1996; Munro-Faure, Munro-Faure 1996; Tushman, O’Reilly 1997]. Numerous studies have explored success factors of organizational change. For example, K... |
14 | Case Studies of Software-ProcessImprovement Measurement - Paulish, Carleton - 1994 |
13 |
Journey to a mature software process
- Billings, Kolkhorst, et al.
- 1994
(Show Context)
Citation Context ...a total of 16 European software companies that had implemented ISO 9000-based quality systems [Stelzer et al. 1996] and an initial survey of case studies describing CMM-based improvement initiatives [=-=Billings et al. 1994-=-; Daskalantonakis 1994; Dion 1992; Herbsleb et al. 1994; Humphrey et al. 1991; Wohlwend, Rosenbaum 1994] showed that the factors revealed in the literature survey and the interviews were mentioned in ... |
9 |
Software Process Improvement experience in the DP/MIS function
- Johnson
- 1994
(Show Context)
Citation Context ...ott 1996 Boeing Space Transportation US Yamamura, Wigle 1997; Fowler 1997; Kness, Satake 1997; Systems Wigle, Yamamura 1997; Vu 1997 Bristol & West Building Society, UK UK George 1996 Corning Inc. US =-=Johnson 1994-=- Digital Equipment Corporation, Integrated Office Services Group UK Hellmann, Pilgrim 1997 Eastman Kodak Comp. US Wiegers 1996a; Wiegers 1996b Ericsson Netherlands NL Keustermans 1996 Hewlett-Packard ... |
9 |
A critical look at ISO 9000 for software quality management
- Stelzer, Mellis, et al.
- 1997
(Show Context)
Citation Context ...success of continuous improvement efforts in some parts of their organizations. Several authors [Curtis 1997; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; Quinn 1998; Siddall 1997; =-=Stelzer et al. 1997-=-] suggest that the problems software companies encounter while implementing process improvement initiatives might result from insufficient organizational change management. Therefore, various authors ... |
8 |
Overcoming Barriers To TQM’s Success
- Masters
- 1996
(Show Context)
Citation Context ...les et al. 1997] grouped various companies according to their success in corporate redesign to meet competitive demands. These and other studies [see, for example, Decker, Belohlav 1997; Hawley 1995; =-=Masters 1996-=-; Schaffer, Thomson 1992] have identified several factors that influence the success of organizational change efforts. These factors include senior management commitment, setting and communicating obj... |
7 | Improving IT Effectiveness through Software Process Assessment - Craigmyle, Fletcher - 1993 |
7 |
Factors Affecting the Quality of Software Project Management: An Empirical Study Based on the Capability Maturity Model
- McGuire
- 1996
(Show Context)
Citation Context ...ange is driven by product and process, not merely process alone, change is guided by development-project experience, and "people-oriented" technologies are emphasized rather than automation.=-= McGuire [McGuire 1996-=-a; McGuire 1996b] has analyzed factors that affect the transition from a non-process driven software development environment to a process-focused environment under the CMM. McGuire surveyed a team of ... |
7 | Conducting SEIAssisted Software Process Assessments. Software Engineering Institute
- Olson, Humphrey, et al.
- 1989
(Show Context)
Citation Context ...tware process improvement, CMM, ISO 9000, empirical study 1 Introduction The term "software process improvement" denotes the "changes implemented to a software process that bring about =-=improvements" [Olson et al. 1989]. IS-=-O 9000-1 defines a process as "a set of interrelated resources and activities which transform inputs into outputs. ... Resources may include personnel, finance, facilities, equipment, techniques ... |
6 | Implementing the Capability Maturity Model for Software Development - Douglas, Cox - 1996 |
6 |
Keys to Success in Corporate Redesign
- Miles, Coleman, et al.
- 1995
(Show Context)
Citation Context ...ges. Beer, Eisenstat, and Spector [Beer et al. 1990] conducted a comprehensive study of 6 large companies where top management was attempting to revitalize the corporation. Miles, Coleman, and Creed [=-=Miles et al. 1997-=-] grouped various companies according to their success in corporate redesign to meet competitive demands. These and other studies [see, for example, Decker, Belohlav 1997; Hawley 1995; Masters 1996; S... |
6 | Continuous process improvement: Why wait till level 5
- Seshagiri
- 1996
(Show Context)
Citation Context ... - Table 3: Organizations covered in our study that have conducted CMM-based improvement efforts Organization Location Reference ABB CH Menezes, Eschermann 1997 Advanced Information Services (AIS) US =-=Seshagiri 1996-=- AIM Management Group US Zahniser, Rizzo 1995 Alcatel Telecom Norway N Halsey 1997 Alcatel-Telecom France F Courtel 1996 Allied Signal Aerospace US Buchman 1996 Applied Materials US Krasner, Scott 199... |
5 |
Process Lessons Learned While Reaching Level 4.” Crosstalk: The
- Butler
- 1997
(Show Context)
Citation Context ...4 Motorola's Government Electronics Division US Diaz, Sligo 1997 Odgen Air Logistics Center US Oestreich, Webb 1995 Oerlikon Aerospace CAN Laporte, Papiccio 1998 Oklahoma City Air Logistics Center US =-=Butler 1997-=-; Butler 1995; Herbsleb et al. 1994 Philips Business Electronics, NL NL de Jong 1996 PRC, Inc. US Hollenbach et al. 1997 Q-Labs S Ahlgren, Debou 1997 Raytheon US Dion 1992; Dion 1993; Haley 1996 Sacra... |
5 |
An experience in process assessment
- Cattaneo, Fuggetta, et al.
- 1995
(Show Context)
Citation Context ...anization’s culture. Several authors emphasize that organizational change management is one of the key issues to achieve successful transitions of software processes. Cattaneo, Fuggetta, and Lavazza=-= [Cattaneo et al. 1995-=-] maintain that assessment is not the critical part of CMM-based software process improvement initiatives. However, they stress that introducing these changes into the organization is the challenge. C... |
4 | The self-defeating organization: How smart companies can stop outsmarting themselves(2nd - Harvey, Schwartz - 2006 |
3 |
Process Assessment with a Project Focus
- Baumert
- 1994
(Show Context)
Citation Context ... current processes are identified with the help of quality audits [ISO 8402 1994]. [For a more detailed discussion of process assessments, capability evaluations, and process audits see, for example, =-=Baumert 1994-=-.] Exploring improvement options aims at developing recommendations, setting priorities and establishing a detailed plan of what to improve in the software process. The current process being assessed ... |
3 |
TRILLIUM: A Model for the Assessment of Telecom
- Coallier
- 1995
(Show Context)
Citation Context ...e process improvement are available including the Capability Maturity Model for software (CMM) [Paulk et al. 1995], the ISO 9000 quality standards [ISO 9000-1 1994], TickIT [DTI, BSI 1992], Trillium [=-=Coallier 1995-=-] ands- 3 - BOOTSTRAP [Kuvaja, Bicego 1994]. North American companies seem to prefer the CMM. European software organizations tend to use the ISO 9000 to enhance their capabilities. Empirical studies ... |
3 | SEI CMM level 5: A practitioner’s perspective - Jr, M - 1997 |
3 |
Eating the elephant one bite at a time
- Macfarlane
- 1996
(Show Context)
Citation Context ...ester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis UK Hewson 1996 PSI AG D Warner 1997 SAP AG D Vering, Haentjes 1995, Dillinger 1994 Siemens AG (Austria) A Zopf 1994a, Zopf 1994b Sybase US =-=Macfarlane 1996-=- Tembit Software GmbH D Schroeder, Wilhelm 1996 Triad Special Systems Ltd. UK Fulton, Myers 1996 Unisys Systems and Technology Operations (STO) UK Clarke 1991 Second, we analyzed experience reports an... |
3 | Initial effects of software process improvement on an experienced software development team
- McGuire
- 1996
(Show Context)
Citation Context ...ange is driven by product and process, not merely process alone, change is guided by development-project experience, and "people-oriented" technologies are emphasized rather than automation.=-= McGuire [McGuire 1996-=-a; McGuire 1996b] has analyzed factors that affect the transition from a non-process driven software development environment to a process-focused environment under the CMM. McGuire surveyed a team of ... |
2 | Air Force Software Process Improvement Report. Crosstalk - The - Coffman, Thompson - 1997 |
2 |
Implementing a quality management system using an incremental approach
- Frangos
- 1995
(Show Context)
Citation Context ...i, White 1995 CMS (British Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D Steinke 1997 IBM Deutschland D Dette 1996 IDC-UK UK Robb 1994 INTRASOFT GR =-=Frangos 1995-=- Logica UK Forrester 1996; Forrester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis UK Hewson 1996 PSI AG D Warner 1997 SAP AG D Vering, Haentjes 1995, Dillinger 1994 Siemens AG (Austria) A Zo... |
2 | A Level 5 Organization Looks at the Personal Software Process - Kness, Satake - 1997 |
2 | Lessons Learned from an Initiative for Improving Software Process, Quality and Reliability - Krasner, Scott - 1996 |
2 | Lessons Learned From The Semiconductor Industry Initiative for Improving - Krasner, Ziehe - 1995 |
2 | ISO 9000 certification - Experiences from Europe - Loken, Skramstad - 1995 |
2 |
Managing resistance to software process improvement
- Myers
- 1996
(Show Context)
Citation Context ... that they are not satisfied with the success of continuous improvement efforts in some parts of their organizations. Several authors [Curtis 1997; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; =-=Myers 1996-=-; Quinn 1998; Siddall 1997; Stelzer et al. 1997] suggest that the problems software companies encounter while implementing process improvement initiatives might result from insufficient organizational... |
2 |
Using the Capability Maturity Model for Software to Drive Change
- Paulk
- 1998
(Show Context)
Citation Context ...00 standards family [Stelzer et al. 1997]. The CMM tells software organizations "what" to improve. However, the CMM does not specify "how" to effectively implement the practices de=-=scribed in the CMM [Paulk 1998-=-]. The same is true for the ISO 9000 family [ISO 9000-1 1994]. Practitioners that wish to implement process improvement initiatives need a thorough understanding of the factors that affect success and... |
2 | Ist ISO 9000 ein geeignetes Werkzeug fuer Process Engineering? Ein Erfahrungsbericht aus der SAP-Entwicklung - Vering, Haentjes - 1995 |
2 |
Process Improvement Journey (From Level 1 to Level 5
- Vu
- 2001
(Show Context)
Citation Context ...96 Allied Signal Aerospace US Buchman 1996 Applied Materials US Krasner, Scott 1996 Boeing Space Transportation US Yamamura, Wigle 1997; Fowler 1997; Kness, Satake 1997; Systems Wigle, Yamamura 1997; =-=Vu 1997-=- Bristol & West Building Society, UK UK George 1996 Corning Inc. US Johnson 1994 Digital Equipment Corporation, Integrated Office Services Group UK Hellmann, Pilgrim 1997 Eastman Kodak Comp. US Wieger... |
1 | Effective Implementation of - Ahlgren, Debou - 1997 |
1 |
Total Quality Management and the Capability Maturity Model (CMM): What's the difference
- Bottcher
- 1997
(Show Context)
Citation Context ...initiatives might result from insufficient organizational change management. Therefore, various authors have stressed the importance of organizational change in software process improvement programs [=-=Bottcher 1997-=-; Curtis 1997; Humphrey 1989; Humphrey 1997; Jackson 1997; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; Myers 1997; Quinn 1998; Siddall 1997; Stelzer et al. 1997]. Some authors [Cof... |
1 | SPI Lessons Learnt from Getting Started - Boulton, Fishbourne - 1996 |
1 |
Software Process Improvement at Allied Signal Aerospace
- Buchman
- 1996
(Show Context)
Citation Context ...dvanced Information Services (AIS) US Seshagiri 1996 AIM Management Group US Zahniser, Rizzo 1995 Alcatel Telecom Norway N Halsey 1997 Alcatel-Telecom France F Courtel 1996 Allied Signal Aerospace US =-=Buchman 1996-=- Applied Materials US Krasner, Scott 1996 Boeing Space Transportation US Yamamura, Wigle 1997; Fowler 1997; Kness, Satake 1997; Systems Wigle, Yamamura 1997; Vu 1997 Bristol & West Building Society, U... |
1 | Erfahrungen und Erfolge in der SW-Projektabwicklung nach 4 Jahren DIN ISO 9001 Zertifizierung - Bulski, Martin-Engeln - 1997 |
1 |
The implementation and maintenance of a quality management system
- Chambers
- 1994
(Show Context)
Citation Context ...nces to the published reports.s- 12 - Table 2: Organizations covered in our study that have conducted ISO 9000-based improvement efforts Organization Location References ACT Financial Systems Ltd. UK =-=Chambers 1994-=- Alcatel Telecom F Courtel 1996 ALLDATA D Kilberth 1997 Anonymous British Software Company UK Quinn 1996 Answers Software Service UK Walker 1994 AVX Ltd. UK Sweeney, Bustard 1997 BR Business Systems U... |
1 |
Persuading the Staff or ISO9001 without Tantrums
- Clarke
- 1991
(Show Context)
Citation Context ...a) A Zopf 1994a, Zopf 1994b Sybase US Macfarlane 1996 Tembit Software GmbH D Schroeder, Wilhelm 1996 Triad Special Systems Ltd. UK Fulton, Myers 1996 Unisys Systems and Technology Operations (STO) UK =-=Clarke 1991 Seco-=-nd, we analyzed experience reports and case studies from 31 software organizations that had conducted CMM-based improvement efforts. (In the remainder of the paper these cases will be called "CMM... |
1 |
Continuous Quality Improvement in Telecommunications Software Development
- Courtel
- 1996
(Show Context)
Citation Context ... 12 - Table 2: Organizations covered in our study that have conducted ISO 9000-based improvement efforts Organization Location References ACT Financial Systems Ltd. UK Chambers 1994 Alcatel Telecom F =-=Courtel 1996-=- ALLDATA D Kilberth 1997 Anonymous British Software Company UK Quinn 1996 Answers Software Service UK Walker 1994 AVX Ltd. UK Sweeney, Bustard 1997 BR Business Systems UK Havenhand 1996 Bull AG D Mose... |
1 |
Models of SPI: Getting Beyond Case Studies
- Curtis
- 1997
(Show Context)
Citation Context ...mand for their products and services. 40 % of the respondents say that they are not satisfied with the success of continuous improvement efforts in some parts of their organizations. Several authors [=-=Curtis 1997-=-; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; Quinn 1998; Siddall 1997; Stelzer et al. 1997] suggest that the problems software companies encounter while implementing process impro... |
1 | Managing Transitions. The forgotten ingredient in change management. Quality Progress - Decker, Belohlav - 1997 |
1 |
Einfuehrung eines QM-Systems nach DIN ISO 9001
- Dette
- 1996
(Show Context)
Citation Context ...l 1996a, Mosel 1996b Cap Gemini Sogeti F Sidi, White 1995 CMS (British Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D Steinke 1997 IBM Deutschland D =-=Dette 1996-=- IDC-UK UK Robb 1994 INTRASOFT GR Frangos 1995 Logica UK Forrester 1996; Forrester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis UK Hewson 1996 PSI AG D Warner 1997 SAP AG D Vering, Haentjes ... |
1 |
Erfahrungen eines Softwareherstellers mit der Zertifizierung eines Teilbereiches nach
- Dillinger
- 1994
(Show Context)
Citation Context ...K UK Robb 1994 INTRASOFT GR Frangos 1995 Logica UK Forrester 1996; Forrester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis UK Hewson 1996 PSI AG D Warner 1997 SAP AG D Vering, Haentjes 1995, =-=Dillinger 1994-=- Siemens AG (Austria) A Zopf 1994a, Zopf 1994b Sybase US Macfarlane 1996 Tembit Software GmbH D Schroeder, Wilhelm 1996 Triad Special Systems Ltd. UK Fulton, Myers 1996 Unisys Systems and Technology O... |
1 |
A TickIT for Logica
- Forrester
- 1996
(Show Context)
Citation Context ...ish Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D Steinke 1997 IBM Deutschland D Dette 1996 IDC-UK UK Robb 1994 INTRASOFT GR Frangos 1995 Logica UK =-=Forrester 1996-=-; Forrester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis UK Hewson 1996 PSI AG D Warner 1997 SAP AG D Vering, Haentjes 1995, Dillinger 1994 Siemens AG (Austria) A Zopf 1994a, Zopf 1994b Syba... |
1 | Logica's TickIT to ride extended for 3 years - Forrester, Arthur - 1994 |
1 | TickIT awards - a winner's perspective - Fulton, Myers - 1996 |
1 |
Using the CMM to Design a RAD Software Engineering Process
- George
- 1996
(Show Context)
Citation Context ...ied Materials US Krasner, Scott 1996 Boeing Space Transportation US Yamamura, Wigle 1997; Fowler 1997; Kness, Satake 1997; Systems Wigle, Yamamura 1997; Vu 1997 Bristol & West Building Society, UK UK =-=George 1996-=- Corning Inc. US Johnson 1994 Digital Equipment Corporation, Integrated Office Services Group UK Hellmann, Pilgrim 1997 Eastman Kodak Comp. US Wiegers 1996a; Wiegers 1996b Ericsson Netherlands NL Keus... |
1 |
Approaches to Process Improvement Support
- Halsey
- 1997
(Show Context)
Citation Context ...ent efforts Organization Location Reference ABB CH Menezes, Eschermann 1997 Advanced Information Services (AIS) US Seshagiri 1996 AIM Management Group US Zahniser, Rizzo 1995 Alcatel Telecom Norway N =-=Halsey 1997-=- Alcatel-Telecom France F Courtel 1996 Allied Signal Aerospace US Buchman 1996 Applied Materials US Krasner, Scott 1996 Boeing Space Transportation US Yamamura, Wigle 1997; Fowler 1997; Kness, Satake ... |
1 | From Chaos to Control - Hellmann, Pilgrim - 1997 |
1 |
Making the best the standard. Users experiences of operating an ISO 9001 compliant quality management system and total quality management culture
- Hepworth
- 1994
(Show Context)
Citation Context ... Software Service UK Walker 1994 AVX Ltd. UK Sweeney, Bustard 1997 BR Business Systems UK Havenhand 1996 Bull AG D Mosel 1996a, Mosel 1996b Cap Gemini Sogeti F Sidi, White 1995 CMS (British Steel) UK =-=Hepworth 1994-=- Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D Steinke 1997 IBM Deutschland D Dette 1996 IDC-UK UK Robb 1994 INTRASOFT GR Frangos 1995 Logica UK Forrester 1996; Forrester, ... |
1 |
Relationship with Software Process Improvement (SPI) Supplier
- Jackson
- 1996
(Show Context)
Citation Context ...Humphrey et al. 1991; Snyder 1997 IBM Federal Systems Company / Space Shuttle Onboard Software project US Billings et al. 1994; Paulk et al. 1995 Lloyds Bank Plc, England UK Larner 1996; Larner 1995; =-=Jackson 1996-=-; Hookham 1997 Motorola's Cellular Infrastructure Group US Daskalantonakis 1994 Motorola's Government Electronics Division US Diaz, Sligo 1997 Odgen Air Logistics Center US Oestreich, Webb 1995 Oerlik... |
1 |
Practical Implementation of Process Improvement
- Jackson
- 1997
(Show Context)
Citation Context ...change management. Therefore, various authors have stressed the importance of organizational change in software process improvement programs [Bottcher 1997; Curtis 1997; Humphrey 1989; Humphrey 1997; =-=Jackson 1997-=-; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; Myers 1997; Quinn 1998; Siddall 1997; Stelzer et al. 1997]. Some authors [Coffman, Thompson 1997; Goldenson, Herbsleb 1995; Stelzer et... |
1 |
Reaching CMM level 3 - the Ericsson Telecommunicatie B.V. case
- Keustermans
- 1996
(Show Context)
Citation Context ...1996 Corning Inc. US Johnson 1994 Digital Equipment Corporation, Integrated Office Services Group UK Hellmann, Pilgrim 1997 Eastman Kodak Comp. US Wiegers 1996a; Wiegers 1996b Ericsson Netherlands NL =-=Keustermans 1996-=- Hewlett-Packard Software Engineering Systems Division US Lowe, Cox 1996 Hughes Aircraft US Humphrey et al. 1991; Snyder 1997 IBM Federal Systems Company / Space Shuttle Onboard Software project US Bi... |
1 |
Einfuehrung eines prozess-orientierten QM-Systems bei der ALLDATA
- Kilberth
- 1997
(Show Context)
Citation Context ...tions covered in our study that have conducted ISO 9000-based improvement efforts Organization Location References ACT Financial Systems Ltd. UK Chambers 1994 Alcatel Telecom F Courtel 1996 ALLDATA D =-=Kilberth 1997-=- Anonymous British Software Company UK Quinn 1996 Answers Software Service UK Walker 1994 AVX Ltd. UK Sweeney, Bustard 1997 BR Business Systems UK Havenhand 1996 Bull AG D Mosel 1996a, Mosel 1996b Cap... |
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Zertifizierung eines Softwareherstellers nach
- Klaus
- 1994
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Citation Context ...ard 1997 BR Business Systems UK Havenhand 1996 Bull AG D Mosel 1996a, Mosel 1996b Cap Gemini Sogeti F Sidi, White 1995 CMS (British Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, =-=Klaus 1994-=- Dr. Materna GmbH D Steinke 1997 IBM Deutschland D Dette 1996 IDC-UK UK Robb 1994 INTRASOFT GR Frangos 1995 Logica UK Forrester 1996; Forrester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis U... |
1 | Software and Systems Engineering Process Development and Integration at Oerlikon Aerospace. Software Process Newsletter - Laporte, Papiccio - 1998 |
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Practical CMM Implementation Experiences - Or - A Question of Ownership
- Larner
- 1996
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Citation Context ...x 1996 Hughes Aircraft US Humphrey et al. 1991; Snyder 1997 IBM Federal Systems Company / Space Shuttle Onboard Software project US Billings et al. 1994; Paulk et al. 1995 Lloyds Bank Plc, England UK =-=Larner 1996-=-; Larner 1995; Jackson 1996; Hookham 1997 Motorola's Cellular Infrastructure Group US Daskalantonakis 1994 Motorola's Government Electronics Division US Diaz, Sligo 1997 Odgen Air Logistics Center US ... |
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Mobilizing the Organization. Bringing Strategy to Life. London et al
- Litwin, Bray, et al.
- 1996
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Citation Context ...manage organizational change as a prerequisite for meeting competitive demands has been stressed by various authors [Conner 1995; Hardy, Schwartz 1996; Kanter 1994; LaMarsh 1995; Leonard-Barton 1995; =-=Litwin et al. 1996; -=-Munro-Faure, Munro-Faure 1996; Tushman, O’Reilly 1997]. Numerous studies have explored success factors of organizational change. For example, Kotter [Kotter 1995] analyzed the efforts of more than 1... |
1 | Midmanagers' Role - Rene - 1997 |
1 | Prozessassessment und -improvement - Erfahrungen aus der Praxis - Mehner, Voelker - 1996 |
1 | Setting up SPI in a Multi-Cultural and De-Centralised Engineering Company - Menezes, Eschermann - 1997 |
1 | Dealing with the Underworld - Accelerating SPI - Morrell, Asseldonk - 1997 |
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Erfahrungen mit einem zertifizierten QMS im Bull-Softwarehaus
- Mosel
- 1996
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Citation Context ...1996 ALLDATA D Kilberth 1997 Anonymous British Software Company UK Quinn 1996 Answers Software Service UK Walker 1994 AVX Ltd. UK Sweeney, Bustard 1997 BR Business Systems UK Havenhand 1996 Bull AG D =-=Mosel 1996-=-a, Mosel 1996b Cap Gemini Sogeti F Sidi, White 1995 CMS (British Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D Steinke 1997 IBM Deutschland D Dette ... |
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Vier Jahre Zertifikat und was sonst noch notwendig ist. In: Software-Qualitaetsmanagement 'Made in Germany' - Realitaet oder Wunschdenken
- Mosel
- 1996
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Citation Context ...1996 ALLDATA D Kilberth 1997 Anonymous British Software Company UK Quinn 1996 Answers Software Service UK Walker 1994 AVX Ltd. UK Sweeney, Bustard 1997 BR Business Systems UK Havenhand 1996 Bull AG D =-=Mosel 1996-=-a, Mosel 1996b Cap Gemini Sogeti F Sidi, White 1995 CMS (British Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D Steinke 1997 IBM Deutschland D Dette ... |
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Dependence to Influence: Developing and Nurturing Effective Sponsorship
- Myers
- 1997
(Show Context)
Citation Context ...organizational change in software process improvement programs [Bottcher 1997; Curtis 1997; Humphrey 1989; Humphrey 1997; Jackson 1997; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; =-=Myers 1997-=-; Quinn 1998; Siddall 1997; Stelzer et al. 1997]. Some authors [Coffman, Thompson 1997; Goldenson, Herbsleb 1995; Stelzer et al. 1997] indicate that software organizations usually underestimate the ef... |
1 | The Race to Level 3 - Oestreich, Webb - 1995 |
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Successful Software Engineering Process Groups
- Powel
- 1997
(Show Context)
Citation Context ...fforts run smoothly. [For a more detailed description of the importance of change agents and opinion leaders see, for example, Daskalantonakis 1994; Mattingly, Abreo 1997; Myers 1996; Myers 1997; and =-=Powel 1997-=-] 5.7 Stabilizing Changed Processes Stabilizing changed processes means continually supporting maintenance and improvement of software processes at a local level. This factor is mentioned in 52 % of t... |
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Lessons Learned from the Implementation of a Quality Management System to meet the Requirements of ISO9000/TickIT
- Quinn
- 1996
(Show Context)
Citation Context ...000-based improvement efforts Organization Location References ACT Financial Systems Ltd. UK Chambers 1994 Alcatel Telecom F Courtel 1996 ALLDATA D Kilberth 1997 Anonymous British Software Company UK =-=Quinn 1996-=- Answers Software Service UK Walker 1994 AVX Ltd. UK Sweeney, Bustard 1997 BR Business Systems UK Havenhand 1996 Bull AG D Mosel 1996a, Mosel 1996b Cap Gemini Sogeti F Sidi, White 1995 CMS (British St... |
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A Good Idea Still Requires a Good Implementation
- Quinn
- 1998
(Show Context)
Citation Context ...re not satisfied with the success of continuous improvement efforts in some parts of their organizations. Several authors [Curtis 1997; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; =-=Quinn 1998-=-; Siddall 1997; Stelzer et al. 1997] suggest that the problems software companies encounter while implementing process improvement initiatives might result from insufficient organizational change mana... |
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From quality system to organisational development
- Robb
- 1994
(Show Context)
Citation Context ...Cap Gemini Sogeti F Sidi, White 1995 CMS (British Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D Steinke 1997 IBM Deutschland D Dette 1996 IDC-UK UK =-=Robb 1994-=- INTRASOFT GR Frangos 1995 Logica UK Forrester 1996; Forrester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis UK Hewson 1996 PSI AG D Warner 1997 SAP AG D Vering, Haentjes 1995, Dillinger 1994... |
1 | Flexibilitaet staerken. Erfahrungen beim Aufbau eines QM-Systems nach - Schroeder, Wilhelm - 1996 |
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Understanding and Managing Resistance
- Siddall
- 1997
(Show Context)
Citation Context ...fied with the success of continuous improvement efforts in some parts of their organizations. Several authors [Curtis 1997; Mattingly, Abreo 1997; Morrell, van Asseldonk 1997; Myers 1996; Quinn 1998; =-=Siddall 1997-=-; Stelzer et al. 1997] suggest that the problems software companies encounter while implementing process improvement initiatives might result from insufficient organizational change management. Theref... |
1 | Implementing Quality in an International Software House - Sidi, White - 1995 |
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A Quarter Century of Software Process Improvement
- Snyder
- 1997
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Citation Context ...n Kodak Comp. US Wiegers 1996a; Wiegers 1996b Ericsson Netherlands NL Keustermans 1996 Hewlett-Packard Software Engineering Systems Division US Lowe, Cox 1996 Hughes Aircraft US Humphrey et al. 1991; =-=Snyder 1997-=- IBM Federal Systems Company / Space Shuttle Onboard Software project US Billings et al. 1994; Paulk et al. 1995 Lloyds Bank Plc, England UK Larner 1996; Larner 1995; Jackson 1996; Hookham 1997 Motoro... |
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Erfahrungen bei der Einfuehrung und Verbesserung eines QMS
- Steinke
- 1997
(Show Context)
Citation Context ...K Havenhand 1996 Bull AG D Mosel 1996a, Mosel 1996b Cap Gemini Sogeti F Sidi, White 1995 CMS (British Steel) UK Hepworth 1994 Danet-IS GmbH D Bulski, Martin-Engeln 1997, Klaus 1994 Dr. Materna GmbH D =-=Steinke 1997-=- IBM Deutschland D Dette 1996 IDC-UK UK Robb 1994 INTRASOFT GR Frangos 1995 Logica UK Forrester 1996; Forrester, Dransfield 1994 Oracle UK Verbe, Robinson 1995 Praxis UK Hewson 1996 PSI AG D Warner 19... |
1 | Stand der kontinuierlichen Verbesserung in der Softwareentwicklung. Ergebnisse einer empirischen Untersuchung bei Softwareunternehmen in Deutschland, deren Qualitaetsmanagementsystem nach ISO 9001 zertifiziert wurde. Studien zur Systementwicklung des Lehr - Stelzer, Taube - 1998 |
1 | Growing a quality culture: a case study - Oracle - Verbe, Robinson - 1995 |
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Why Maturity Matters
- Voelker
- 1996
(Show Context)
Citation Context ..., Debou 1997 Raytheon US Dion 1992; Dion 1993; Haley 1996 Sacramento Air Logistics Center US Westaway 1995 Schlumberger US Wohlwend, Rosenbaum 1994 Siemens (Germany) D Paulish, Carleton 1994, Mehner, =-=Voelker 1996-=-, Voelker 1996 Texas Instruments DSEG US Benno, Frailey 1995 Thomson Training & Simulation, UK UK Boulton, Fishbourne 1996 The survey comprises case studies and experience reports that were published ... |