Knowledge Worker Constraints in the Productive use of

Knowledge Worker Constraints in the Productive use of (1999)

by D H Drury, A Farhoomand

Venue:

Information Technology, ACM SIGCPR Computer Personnel

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Evaluating Return On Information Technology Investment

by Karl Westerlind, Examinator Kjell Engberg, Supervisor Faramarz Agahi

"... The purpose of this thesis was to develop a framework for evaluating the Return on Information Technology Investment (ROITI). The motive was to capture and measure the intangible benefits deriving from an IT investment and to contribute in making an IT project solid business case, in justifying the ..."

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The purpose of this thesis was to develop a framework for evaluating the Return on Information Technology Investment (ROITI). The motive was to capture and measure the intangible benefits deriving from an IT investment and to contribute in making an IT project solid business case, in justifying the IT project budget and in obtaining the buy-in from the decision makers. To identify the key factors in evaluating the profitability of an IT investment, the theory section explored literature studies and articles, the concept of productivity and its relation to the Return On Investment (ROI) indicator, existing methods and metrics in the applicable area of interest. By using empirical information from a case study, a ROITI evaluation framework was constructed. Data collected in the case study was then used in the framework. Based on the results, the conclusion reached is that the intangible benefits deriving from an IT investment can be measured and need to be measured in order to have a realistic investment evaluation. The thesis further concluded that the ROI can be simply used as a financial measurement or more importantly be built-in in a framework that leads to develop a company’s IT project solid

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NETWORK STRUCTURE, ICT USE AND PERFORMANCE ATTITUDES OF KNOWLEDGE WORKERS

by Chung Kon Shing Kenneth

"... In this study, we examine the effect of social network structure and information and communication technologies (ICT) use on performance attitudes of knowledge-intensive workers in dispersed occupational communities. We first develop a theoretical framework and use it to develop a valid and reliable ..."

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In this study, we examine the effect of social network structure and information and communication technologies (ICT) use on performance attitudes of knowledge-intensive workers in dispersed occupational communities. We first develop a theoretical framework and use it to develop a valid and reliable survey instrument. Secondly, we apply structural hole measures (constraint and efficiency) for exploring the association with ICT use and attitudes to performance. Empirical results suggest that density of knowledge workers ’ professional network is positively associated with ICT use whereas network efficiency is negatively correlated with ICT use at both task and communication-structure level. The findings show that social network structure measures of density, efficiency and constraint are important factors that influence patterns and frequency of ICT use by knowledge workers rather than attitudes to performance.

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