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Situated Learning and the Situated Knowledge Web: Exploring the Ground Beneath Knowledge Management
, 2001
"... Knowledge is now recognized as an important basis for competitive advantage and many firms are beginning to establish initiatives to leverage and manage organizational knowledge. These include efforts to codify knowledge in repositories as well as efforts to link individuals using information techno ..."
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Cited by 34 (0 self)
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Knowledge is now recognized as an important basis for competitive advantage and many firms are beginning to establish initiatives to leverage and manage organizational knowledge. These include efforts to codify knowledge in repositories as well as efforts to link individuals using information technologies to overcome geographic and temporal barriers to accessing knowledge and expertise. We suggest that Knowledge Management (KM) efforts, to be successful, need to be sensitive to features of the context of generation, location, and application of knowledge. To this end, we highlight the situated organizational learning perspective that views knowledge as embedded in individuals, in connections between individuals, and in artifacts as a useful lens to examine phenomena related to the establishment of KM initiatives. In an ethnographic case study of an effort to change knowledge-work processes in a market research firm, we apply the situated knowledge perspective to highlight the factors responsible for the limited success of the initiative in the firm. This study suggests that a consideration of the situated knowledge web and the alignment of the initiatives with the features of the knowledge web are central to success in knowledge management efforts in firms.
Knowledge sharing on a corporate intranet: Effects of reinstating web authoring capabilities
, 2005
"... The web was intended to be a collaborative environment where users could exchange ideas but has turned into a read-only environment. The same is true for corporate intranets. In this paper we examine whether the removal of this read-only limitation can facilitate knowledge sharing. By installing a w ..."
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Cited by 14 (0 self)
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The web was intended to be a collaborative environment where users could exchange ideas but has turned into a read-only environment. The same is true for corporate intranets. In this paper we examine whether the removal of this read-only limitation can facilitate knowledge sharing. By installing a wiki in a corporate intranet, we intervened in an organisational setting and studied the results of this provocation. We found that the intranet transformed from being a semi-static bulletin board to a dynamic exchange forum for internal information. Our conclusion is that when editing becomes as easy as surfing people who want to share knowledge can indeed do so on a corporate intranet.
Integrating Knowledge Management systems with everyday work: design principles leveraging user practices
- in Proceedings of HICSS-37
, 2004
"... Much research argues that information technology can have a positive influence on knowledge application. However, practical results from research on knowledge management systems indicate that such systems often fail when implemented in contemporary organizations. Whilst maintenance of knowledge mana ..."
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Cited by 13 (3 self)
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Much research argues that information technology can have a positive influence on knowledge application. However, practical results from research on knowledge management systems indicate that such systems often fail when implemented in contemporary organizations. Whilst maintenance of knowledge management systems has been recognized as an important research area, imbalance between additional workload and accurate content still appears to be a critical factor, resulting in systems of little use for organisations in their knowledge application processes. The objective of this paper is to demonstrate how knowledge management systems can be designed to better support knowledge application in organizational knowledge work processes. Building on lessons learned from three knowledge management systems, this paper contributes general design principles describing how knowledge management systems can be integrated with everyday work to leverage user practices.
E-Learning: Just a waste of time
, 2001
"... Many people claim that e-learning is a waste of time. High dropout rates from e-learning courses, low learner satisfaction, ambiguous performance, seem to justify their opinion. But to the other extreme knowledge is recognized as a critical resource (Nonaka and Takeuchi 1995), (Wiig 1993), (Hahn a ..."
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Cited by 9 (2 self)
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Many people claim that e-learning is a waste of time. High dropout rates from e-learning courses, low learner satisfaction, ambiguous performance, seem to justify their opinion. But to the other extreme knowledge is recognized as a critical resource (Nonaka and Takeuchi 1995), (Wiig 1993), (Hahn and Subramani 2000), time and place limitations are abolished through e-learning technologies. So there is a definitely need to promote a critical consideration of this new concept. Academic Institutions in Higher Education as well as Corporations face a dilemma: to follow the traditional way of delivering training and education or to establish innovative approaches. Innovation many times implies simple and clear approaches, not obscure concepts and vague terms. Our paper concentrates on clear ideas. E-learning is a waste of time only if we dont believe it as a value adding process that challenges the way of teaching.
Designing Competence Systems: Towards Interest-Activated Technology
- SCANDINAVIAN JOURNAL OF INFORMATION SYSTEMS
, 2002
"... Despite the considerable research interest shown in various types of knowledge management systems, not much academic work can be found on information technology (IT) support for managing competence. This paper addresses this shortage by presenting an18-month action case study of the design, imple ..."
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Cited by 8 (2 self)
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Despite the considerable research interest shown in various types of knowledge management systems, not much academic work can be found on information technology (IT) support for managing competence. This paper addresses this shortage by presenting an18-month action case study of the design, implementation, and evaluation of a traditional competence system at Volvo Information Technology AB in Gothenburg, Sweden. In addition, to upset prevailing assumptions and provoke reflection among the organisational members, we implemented and introduced an interest-activated recommender system prototype as a contrasting competence system. Our results increase our understanding of competence systems in two ways: First, we illustrate how inherent problematic aspects of mainstream competence systems can negatively affect the adoption and use of such systems. Second, we show how interest-activated technology can be exploited and developed to support competence management. Building on these results, this paper's main contribution is five general design implications for future competence systems based on interest-activated technology.
Designing Competence Systems
- Towards Interest-Activated Technology”, Scandinavian Journal of Information Systems
, 2002
"... ii Today, more and more organizations rely upon the competencies of their staffs. This increasing reliance on competence has triggered many organizations to implement competence systems in order to support staff allocation and competence development. Competence systems can be characterized as system ..."
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Cited by 8 (5 self)
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ii Today, more and more organizations rely upon the competencies of their staffs. This increasing reliance on competence has triggered many organizations to implement competence systems in order to support staff allocation and competence development. Competence systems can be characterized as systems that describe and present measures of individuals ’ competencies. Even though the implemented competence systems are seemingly well-designed, it is apparent that such systems are only sporadically used in competence management practice. In spite of the fact that competence systems are aimed at supporting knowledge-based organizations, it seems that the systems do not fit this type of organization. This thesis is about how to design competence systems so that they achieve their intended effects in knowledgebased
2002b). “A framework for technology convergence in learning and working
- Educational Technology and Society, Journal of International Forum of Educational Technology & Society and IEEE Learning Technology Task Force, Vol 5(2
"... Information technology is arguably an important tool for knowledge management, facilitating learning in a business context. However, the current use of information technology in this area often fails to take into account the multifaceted and dynamic nature of knowledge creation, knowledge transfer a ..."
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Cited by 6 (3 self)
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Information technology is arguably an important tool for knowledge management, facilitating learning in a business context. However, the current use of information technology in this area often fails to take into account the multifaceted and dynamic nature of knowledge creation, knowledge transfer and learning. In order to address this issue, the paper proposes a dynamic learning model that is based on three complementary dimensions: knowledge management, technology-supported learning pedagogy and application integration. We argue that this multidimensional model illustrates how technology-supported learning can work as a value-added process that supports the different needs of learners and businesses.
Providing Knowledge Management Support to Communities of Practice through Agent-oriented Analysis
- In Proceedings of the 4th International Conference on Knowledge Management
, 2004
"... Abstract: This paper concerns the need for methodological support in providing Knowledge Management (KM) IT solutions. Due to the distributed nature of knowledge, the support of KM often requires complex, distributed IT systems, which are inherently difficult to design. We propose an agent-oriented ..."
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Cited by 5 (3 self)
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Abstract: This paper concerns the need for methodological support in providing Knowledge Management (KM) IT solutions. Due to the distributed nature of knowledge, the support of KM often requires complex, distributed IT systems, which are inherently difficult to design. We propose an agent-oriented methodology for the analysis and design of KM systems that offers appropriate abstractions for modelling and designing the characteristics of the organizational setting of the system. The method is illustrated using a fictitious scenario where a newcomer in a knowledge organization decides to join an existing Community of Practice (CoP) in order to share knowledge and adjust to his new working environment. Our proposal uses the Tropos methodology to analyze an organizational setting and to elicit the requirements for a KM system, and proposes the Agent-Object-Relationship Modelling Language (AORML) for the architectural and detailed design. Aside of this primary goal, we also intend to point out needs of extending the expressiveness of the current agent-oriented modelling language we are using and to check where the methodology could be improved in order to make it more usable.
Ontology-based Semantic Classification of Unstructured Documents
"... Abstract. As more and more knowledge and information becomes available through computers, a critical capability of systems supporting knowledge management is the classification of documents into categories that are meaningful to the user. In a step beyond the use of keywords, we developed a system t ..."
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Cited by 4 (0 self)
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Abstract. As more and more knowledge and information becomes available through computers, a critical capability of systems supporting knowledge management is the classification of documents into categories that are meaningful to the user. In a step beyond the use of keywords, we developed a system that analyzes the sentences contained in unstructured or semi-structured documents, and utilizes an ontology reflecting the domain knowledge for a semantic classification of the documents. An experimental system has been implemented for the analysis of small documents in combination with a limited ontology; an extension to larger sets of documents and extended ontologies, together with an application to practical tasks, is the focus of ongoing work. With the volume of knowledge and information available to computer users increasing at an ever accelerating rate, the need for an effective mechanism to organize not only information, but also knowledge becomes critically important. Document clustering techniques have been employed frequently to support the organization and retrieval of
Key characteristics in selecting software tools for knowledge management
- in ICEIS
, 2009
"... Abstract: The shift to knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today’s organisations are creating and leveraging knowledge, data and information at an unprecedented pace – a phenomenon that makes the use of technology ..."
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Cited by 2 (1 self)
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Abstract: The shift to knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today’s organisations are creating and leveraging knowledge, data and information at an unprecedented pace – a phenomenon that makes the use of technology not an option, but a necessity. Software tools in knowledge management are a collection of technologies and are not necessarily acquired as a single software solution. Furthermore, these knowledge management software tools have the advantage of using the organisation’s existing information technology infrastructure. Organisations and business decision makers spend a great deal of resources and make significant investments in the latest technology, systems and infrastructure to support knowledge management. It is imperative that these investments are validated properly, made wisely and that the most appropriate technologies and software tools are selected or combined to facilitate knowledge management. In this paper, we propose a set of characteristics that should support decision makers in the selection of software tools for knowledge management. These characteristics were derived from both in-depth interviews and existing theory in publications. 1
