The question is not whether intelligent machines can have any emotions, but whether machines can be intelligent without any emotions. – Marvin Minsky, (Minsky, 1986) p. 163 In every art form it is the emotional content that makes the difference between mere technical skill and true art.

this paper, we investigate a new style for presenting information. We introduce the notion of presentation teams which---rather than addressing the user directly---convey information in the style of performances to be observed by the user. The paper is organized as follows. First, we report on our experience with two single animated presentation agents and explain how to evaluate their success. After that, we move to presentation teams and discuss their potential benefits for presentation tasks. In section 2, we describe the basic steps of our approach to the automated generation of performances with multiple characters. This approach has been applied to two different in: J. Cassell, S. Prevost, J. Sullivan, and E. Churchill: Embodied Conversational

Building trust with users is crucial in a wide range of applications, such as financial transactions, and some minimal degree of trust is required in all applications to even initiate and maintain an interaction with a user. Humans use a variety of relational conversational strategies, including small talk, to establish trusting relationships with each other. We argue that such strategies can also be used by interface agents, and that embodied conversational agents are ideally suited for this task given the myriad cues available to them for signaling trustworthiness. We describe a model of social dialogue, an implementation in an embodied conversation agent, and an experiment in which social dialogue was demonstrated to have an effect on trust, for users with a disposition to be extroverts.

We present a model of dialogue for embodied virtual agents that can communicate with multiple (human and virtual) agents in a multi-modal setting, including face-to-face spoken and nonverbal, as well as radio interaction, spanning multiple conversations in support of an extended complex task.

This paper focuses on the role of emotion and expressive behavior in regulating social interaction between humans and expressive anthropomorphic robots, either in communicative or teaching scenarios. We present the scientific basis underlying our humanoid robot's emotion models and expressive behavior, and then show how these scientific viewpoints have been adapted to the current implementation. Our robot is also able to recognize affective intent through tone of voice, the implementation of which is inspired by the scientific findings of the developmental psycholinguistics community. We first evaluate the robot's expressive displays in isolation. Next, we evaluate the robot's overall emotive behavior (i.e. the coordination of the affective recognition system, the emotion and motivation systems, and the expression system) as it socially engages nave human subjects face-to-face.

In this paper, we investigate a new style for presenting information. We introduce the notion of presentation teams which – rather than addressing the user directly – convey information in the style of performances to be observed by him or her. The paper presents an approach to the automated generation of performances which has been tested in two different application scenarios, car sales dialogues and soccer commentary.

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Prior research into embodied interface agents has found that users like them and find them engaging. In this paper, we argue that embodiment can serve an even stronger function if system designers use actual human conversational protocols in the design of the interface. Communicative behaviors such as salutations and farewells, conversational turn-taking with interruptions, and referring to objects using pointing gestures are examples of protocols that all native speakers of a language already know how to perform and that can thus be leveraged in an intelligent interface. We discuss how these protocols are integrated into Rea, an embodied, multi-modal conversational interface agent who acts as a real-estate salesperson, and we show why embodiment is required for their successful implementation.

Human-human dialogue does not just comprise statements about the task at hand, about the joint and separate goals of the interlocutors, and about their plans. In human-human conversation participants often engage in talk that, on the surface, does not seem to move the dialogue forward at all. However, this talk -- about the weather, current events, and many other topics without significant overt relationship to the task at hand -- may, in fact, be essential to how humans obtain information about one another's goals and plans and decide whether collaborative work is worth engaging in at all. For example, realtors use small talk to gather information to form stereotypes (a collection of frequently co-occurring characteristics) of their clients -- people who drive minivans are more likely to have children, and therefore to be searching for larger homes in neighbourhoods with good schools. Realtors---and salespeople in general---also use small talk to increase intimacy with

This paper describes the virtual humans developed as part of the Mission Rehearsal Exercise project, a virtual reality based training system. This project is an ambitious exercise in integration, both in the sense of integrating technology with entertainment industry content, but also in that we have joined a number of component technologies that have not been integrated before. This integration has not only raised new research issues, but it has also suggested some new approaches to difficult problems. We describe the key capabilities of the virtual humans, including task representation and reasoning, natural language dialogue, and emotion reasoning, and show how these capabilities are integrated to provide more human-level intelligence than would otherwise be possible.