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A Usability Study of Awareness Widgets in a Shared Workspace Groupware System
- Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW’96
, 1996
"... Workspace awareness is knowledge about others’ interaction with a shared workspace. Groupware systems provide only limited information about other participants, often compromising workspace awareness. This paper describes a usability study of several widgets designed to help maintain awareness in a ..."
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Cited by 167 (15 self)
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Workspace awareness is knowledge about others’ interaction with a shared workspace. Groupware systems provide only limited information about other participants, often compromising workspace awareness. This paper describes a usability study of several widgets designed to help maintain awareness in a groupware workspace. These widgets include a miniature view, a radar view, a multiuser scrollbar, a glance function, and a “what you see is what I do ” view. The study examined the widgets’ information content, how easily people could interpret them, and whether they were useful or distracting. Observations, questionnaires, and interviews indicate that the miniature and radar displays are useful and valuable for tasks involving spatial manipulation of artifacts.
Making sense of collaboration: The challenge of thinking together in global design teams. Paper presented at the Group '03
, 2003
"... Industry globalization brings with it inevitable changes to traditional organizational structures. The notion of global virtual teams, working together across geographical, cultural and functional borders, is becoming increasingly appealing. This paper presents observations of how a team of designer ..."
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Cited by 29 (3 self)
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Industry globalization brings with it inevitable changes to traditional organizational structures. The notion of global virtual teams, working together across geographical, cultural and functional borders, is becoming increasingly appealing. This paper presents observations of how a team of designers negotiate shared understanding in the collaborative design of Virtual Pedals for Volvo Car Corporation. Although the team was globally distributed during most of the development process, examples are drawn from collocated design sessions, since this enables careful examination of the multifaceted ways in which collocated designers use a wide variety of artifacts and techniques to create common ground. The findings highlight the situational and interactional characteristics of design collaboration and suggest that the addition of shared ‘objects to think with ’ in distributed design environments could greatly facilitate global design teams in their collaborative process of ‘thinking together apart’.
Distributed Team Innovation - A Framework for Distributed Product Development
- In Proceedings of ICED 03, 14th International Conference on Engineering Design, Research for Practice - Innovative Products, Processes and Organisations
, 2003
"... In response to the need for increased effectivity in global product development, the Polhem ..."
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Cited by 9 (5 self)
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In response to the need for increased effectivity in global product development, the Polhem
The Value of Shared Visual Information for Task-Oriented Collaboration
, 2006
"... and by an IBM Ph.D. Fellowship. Any opinions, findings, conclusions, or recommendations expressed in this material ..."
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Cited by 7 (1 self)
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and by an IBM Ph.D. Fellowship. Any opinions, findings, conclusions, or recommendations expressed in this material
Introduction to This Special Issue on Talking About Things in Mediated Conversations
- In Human Computer Interaction
, 2003
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Collaboration Technology in Military Team Operations: Lessons Learned from the Corporate Domain
"... Collaboration technologies used in current military operations, such as email, instant messaging, and desktop conferencing, assist explicit communications between distributed team members. However, research in corporate environments has shown that explicit communication, while an important aspect of ..."
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Cited by 3 (0 self)
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Collaboration technologies used in current military operations, such as email, instant messaging, and desktop conferencing, assist explicit communications between distributed team members. However, research in corporate environments has shown that explicit communication, while an important aspect of collaboration, is often used together with more subtle interactions to help teams communicate and coordinate their joint work. For example, monitoring other team members ’ on-going task activities help teams integrate related task activities, identify appropriate interruption opportunities, and provide assistance when necessary. When physically distributed, as is often the case in command and control environments, it is difficult to engage in such subtle behaviors because team members ’ activities are not visibly accessible. Instead, people must resort to explicit methods, such as asking for a status update. These explicit methods require effort from both parties and can be disruptive. To address these issues in corporate work settings, collaboration technologies have been developed to help people remain apprised of remote colleagues ’ activities, while minimizing disruption. This paper examines the suitability of these corporate technologies for supporting military team interactions, with a focus on identifying
PLANNING AND DESIGN CONSIDERATIONS FOR COMPUTER SUPPORTED COLLABORATIVE ENVIRONMENTS
"... Considerable experimental and field literature exists demonstrating the Group Support Systems (GSS) can improve both productivity and satisfaction for idea generation and decision-making meetings (Nunamaker, et al., 1991; Olson et al, 1992a). While several authors have suggested that the physical en ..."
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Cited by 3 (0 self)
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Considerable experimental and field literature exists demonstrating the Group Support Systems (GSS) can improve both productivity and satisfaction for idea generation and decision-making meetings (Nunamaker, et al., 1991; Olson et al, 1992a). While several authors have suggested that the physical environment plays a mediating role in this relationship (Martz, et al., 1991;
Designing Groupware for Direct Collaboration
, 1998
"... Groupware systems often propose coordination protocols inspired from computer technologies. Such protocols are rigid compared to those used by humans, who are used to subtle coordination hints, social rules and negotiations. Protocols act as intermediate between users in the same way as command ..."
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Cited by 1 (1 self)
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Groupware systems often propose coordination protocols inspired from computer technologies. Such protocols are rigid compared to those used by humans, who are used to subtle coordination hints, social rules and negotiations. Protocols act as intermediate between users in the same way as command languages once did between users and tasks. We propose to reduce the role of those intermediates in what we call direct collaboration interfaces, so that users can apply their natural coordination skills. We then explore design features that can be used to provide direct collaboration: media and activity integration, and interaction styles that support prosody and social hints. We finally describe an application to air traffic control. Keywords Groupware, collaborative work, interaction style, air traffic control, direct collaboration INTRODUCTION Although research in the field has been very productive in the last ten years, applications of groupware in other domains than offi...
A Case Study in the Participatory Design of a Collaborative Science-Based Learning Environment
, 2004
"... Educational technology research studies have found computer and software technologies to be underutilized in U.S. classrooms. In general, many teachers have had difficulty integrating computer and software technologies into learning activities and classroom curriculums because specific technologies ..."
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Educational technology research studies have found computer and software technologies to be underutilized in U.S. classrooms. In general, many teachers have had difficulty integrating computer and software technologies into learning activities and classroom curriculums because specific technologies are ill-suited to their needs, or they lack the ability to make effective use of these technologies. In the development of commercial and business applications, participatory design approaches have been applied to facilitate the direct participation of users in system analysis and design. Among the benefits of participatory design include mutual learning between users and developers, envisionment of software products and their use contexts, empowerment of users in analysis and design, grounding of design in the practices of users, and growth of users as designers and champions of technology. In the context of educational technology development, these similar consequences of participatory design may lead to more appropriate and effective education systems as well as greater capacities by teachers to apply and integrate educational systems into their teaching and classroom practices.
