Results 1 - 10
of
62
User Preference For Product Information In Remote Purchase
"... While the appeal of shopping online is enormous, successful methods of attracting and keeping customers remain elusive. Product offerings, service, and price are important considerations in online shopping, and a useful and satisfying Web site is also a consideration for on-line success. This resear ..."
Abstract
-
Cited by 8 (0 self)
- Add to MetaCart
While the appeal of shopping online is enormous, successful methods of attracting and keeping customers remain elusive. Product offerings, service, and price are important considerations in online shopping, and a useful and satisfying Web site is also a consideration for on-line success. This research investigates product presentation in remote purchase environments and whether to accommodate user preferences for information processing in that presentation. After simulating an on-line shopping experience, users were asked about their satisfaction with it. Results indicate that regardless of the individual information processing style, the sentential style Web site was preferred over the diagrammatic style of product presentation. However, a combination site including both pictures and text was preferred over the others. These results address a conflict between goals of fast download time and thorough product presentation. Pictures may represent confirmation of the verbal description and provides a holistic view of the product, which slightly increases satisfaction.
The relationship between system usage and user satisfaction
- The Journal of Enterprise Information Management
"... Abstract Purpose -System usage and user satisfaction are widely accepted and used as surrogate measures of IS success. Past studies attempted to explore the relationship between system usage and user satisfaction but findings are mixed, inconclusive and misleading. The main objective of this resear ..."
Abstract
-
Cited by 8 (0 self)
- Add to MetaCart
(Show Context)
Abstract Purpose -System usage and user satisfaction are widely accepted and used as surrogate measures of IS success. Past studies attempted to explore the relationship between system usage and user satisfaction but findings are mixed, inconclusive and misleading. The main objective of this research is to better understand and explain the nature and strength of the relationship between system usage and user satisfaction by resolving the existing inconsistencies in the IS research and to validate this relationship empirically as defined in Delone and McLean's IS success model. Design/methodology/approach -"Meta-analysis" as a research approach was adopted because of its suitability regarding the nature of the research and its capability of dealing with exploring relationships that may be obscured in other approaches to synthesize research findings. Meta-analysis findings contributed towards better explaining the relationship between system usage and user satisfaction, the main objectives of this research. Findings -This research examines critically the past findings and resolves the existing inconsistencies. The meta-analysis findings explain that there exists a significant positive relationship between "system usage" and "user satisfaction" (i.e. r ¼ 0:2555) although not very strong. This research empirically validates this relationship that has already been proposed by Delone and McLean in their IS success model. Provides a guide for future research to explore the mediating variables that might affect the relationship between system usage and user satisfaction. Originality/value -This research better explains the relationship between system usage and user satisfaction by resolving contradictory findings in the past research and contributes to the existing body of knowledge relating to IS success.
Managing user expectations on software projects: Lessons from the trenches
- International Journal of Project Management
"... A common risk on software projects is managing user expectations. Software project managers have the difficult job of balancing the needs and requirements of the users with the time and budget allocated to the project. If a software project is over-promised and/or under-delivered, then the users wil ..."
Abstract
-
Cited by 7 (0 self)
- Add to MetaCart
A common risk on software projects is managing user expectations. Software project managers have the difficult job of balancing the needs and requirements of the users with the time and budget allocated to the project. If a software project is over-promised and/or under-delivered, then the users will not be as satisfied with the system, thus affecting its future use. In this paper, I explain why it is necessary to manage user expectations on software projects by exploring the relevant literature. Second, I report the findings from a series of interviews conducted with software project managers that asked for challenging situations in which user expectations were successfully and not-as-successfully managed. These findings identify practical advice for software project managers on how to manage user expectations and offer insights to researchers for future research
24 Factors that Affect Software Systems Development Project Outcomes: A Survey of Research
"... Determining the factors that have an influence on software systems development and deployment project outcomes has been the focus of extensive and ongoing research for more than 30 years. We provide here a survey of the research literature that has addressed this topic in the period 1996–2006, with ..."
Abstract
-
Cited by 7 (0 self)
- Add to MetaCart
Determining the factors that have an influence on software systems development and deployment project outcomes has been the focus of extensive and ongoing research for more than 30 years. We provide here a survey of the research literature that has addressed this topic in the period 1996–2006, with a particular focus on empirical analyses. On the basis of this survey we present a new classification framework that represents an abstracted and synthesized view of the types of factors that have been asserted as influencing project outcomes.
Mobile banking adoption: Application of Diffusion of Innovation Theory
- Jonkoping International Business School, Sweden
, 2012
"... ABSTRACT Many banks in Saudi Arabia are starting to offer banking services through mobile phones. However, not many studies investigate the factors that may help the bankers to design mobile services, which are suitable for and adoptable by bank customers. This study fills this gap and examines a n ..."
Abstract
-
Cited by 6 (0 self)
- Add to MetaCart
(Show Context)
ABSTRACT Many banks in Saudi Arabia are starting to offer banking services through mobile phones. However, not many studies investigate the factors that may help the bankers to design mobile services, which are suitable for and adoptable by bank customers. This study fills this gap and examines a number of factors affecting the mobile banking adoption. Using Diffusion of Innovation as a baseline theory, data are obtained from 330 actual mobile banking users. It is found that relative advantage, compatibility, and observability have positive impact on adoption. Contrary to the findings in extant literature, trialability and complexity have no significant effect on adoption. Perceived risk has a negative impact on adoption. The findings of this study will have practical implications for banking industry in Saudi Arabia.
USER PARTICIPATION IN CONTEMPORARY IS DEVELOPMENT: AN IS MANAGEMENT PERSPECTIVE
"... User participation in IS development has become an established practice perceived to improve both the development process and its outcomes. Recently, however, Markus and Mao (2004) have highlighted the need to revisit user participation in light of the changing IS development environment. A survey o ..."
Abstract
-
Cited by 5 (0 self)
- Add to MetaCart
(Show Context)
User participation in IS development has become an established practice perceived to improve both the development process and its outcomes. Recently, however, Markus and Mao (2004) have highlighted the need to revisit user participation in light of the changing IS development environment. A survey of New Zealand organisations with 200 or more full-time employees was undertaken in order to obtain an updated assessment of the actual practice of user participation in IS development projects from the perspective of IS management. The results suggest that user participation continues to be a dominant aspect of IS development for IS managers. The paper provides empirical data on the common reasons for having users participate and the form and types of user activities in development. The responding IS managers perceived user participation to be beneficial to IS development in their recent IS projects, and many intended continuing or increasing their current levels of user participation in the future.
Technological Change and Job Redesign, Implications for the Quality of Working Life
, 2005
"... All rights reserved. No part of this publication may be reproduced, stored in retrieval systems, or transmitted, in any form or by any means, electronic, mechanical, photocopying, microfilming, recording, or otherwise, without permission in writing from the publisher. ISBN 951-22-7512-0 (print) ISBN ..."
Abstract
-
Cited by 4 (1 self)
- Add to MetaCart
(Show Context)
All rights reserved. No part of this publication may be reproduced, stored in retrieval systems, or transmitted, in any form or by any means, electronic, mechanical, photocopying, microfilming, recording, or otherwise, without permission in writing from the publisher. ISBN 951-22-7512-0 (print) ISBN 951-22-7513-9 (electronic)
Strategies for Successful Information Technology Adoption in Small and Medium-sized Enterprises
, 2012
"... information ..."
(Show Context)
DEPENDENCY OF CUSTOMER SATISFACTION ON THE INFORMATION TECHNOLOGY IN LIFE INSURANCE CORPORATION OF INDIA
"... ABSTRACT ..."
Agile Development Methods for Mobile Applications
"... This thesis is aimed at evaluating the suitability of agile methods for mobile application development projects, bringing a set of improvements to an established agile method called Mobile-D, and providing tool support to enable these improvements, facilitating performance testing and usage logging ..."
Abstract
-
Cited by 1 (0 self)
- Add to MetaCart
This thesis is aimed at evaluating the suitability of agile methods for mobile application development projects, bringing a set of improvements to an established agile method called Mobile-D, and providing tool support to enable these improvements, facilitating performance testing and usage logging in the lifecycle. The motivation for this work is to better understand mobile development, and to improve related activities through research in the field and development of a support tool. After establishing agile methods as a good approach towards mobile application development, a number of improvements to the Mobile-D method are presented, including a study in mobile application categories, related paradigms, end-user inclusion in the lifecycle, as well as performance testing of components and adoption of software product line principles. The support tool enabling some of these improvements is then presented, with functionalities including performance testing for Android components, usage logging and automatic test case generation. These contributions intend to bring Mobile-D closer to an ideal mobile application development methodology, while providing useful features that can be outside the process, either in the form of practices or tools. i Acknowledgements I would like to thank my supervisor, Mr. Stuart Anderson, for all the insightful ideas, suggestions and feedback I’ve received throughout my work. I would also like to thank the “Dinu Patriciu ” Foundation for funding my studies; I am grateful for the opportunity they have given me. Special thanks to Panos Tsogas and to Marinos Argyrou who kindly provided his Android application for me to experiment with. Finally, I would like to thank my parents for their full support during my studies. ii Declaration I declare that this thesis was composed by myself, that the work contained herein is my own except where explicitly stated otherwise in the text, and that this work has not been submitted for any other degree or professional qualification except as specified.
