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... individual performance should eventually have some ORGANIZATIONAL IMPACT (Delone and Maclean, 1992: 83-87). D&M’s model of IS success has informed a number of subsequent studies (see Saarinen, 1996; =-=Seddon and Kiew, 1996-=-; Grover et al, 1996; Garrity and Sanders, 1998). However, it also has its own share of opponents. Some of the strongest criticisms include mixing variance and process models in one package (Seddon, 1...

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...proposed by Delone and McLean were originally intended to suggest causality, many researchers have sought to test these as causal paths and have found them to be broadly valid (e.g., Rai et al. 2002; =-=Seddon and Kiew 1994-=-). According to Seddon and Kiew and to Myers et al. the main contributions Delone and McLean make to our understanding of IS evaluation are (1) the constructs of the model provide a classification for...

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...y was considered very significant in contributing towards a universal model, which many employed when looking at IS performance. Several attempts have also been made to validate their proposed model (=-=Seddon & Kiew, 1994-=- and Rai et al., 2001). The model comprised of six dimensions, namely, system use, system quality, user satisfaction, information quality, individual impact and organizational impact. The model was al...

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... use the system but continued and adoption of the system itself may be voluntary based on management judgement at higher level. On the other hand, Kim and Lee (1986) caution that the degree of system usage could not be considered as an appropriate measure for IS success if use is mandatory. For this reason, some researchers prefer to use “user satisfaction” as a measure of success. Previous research (Fuerst and Cheney, 1982; Igbaria, 1990; Yoon and Guimaraes, 1995; Hendrickson and Collins, 1996) highlights two common measures of system usage – time spent in term of hours and frequency of use. Seddon and Kiew (1994) and Seddon (1997) criticized Delone and McLeans model and also raised model related issues. They suggest “usefulness” as more meaningful as compared to “system use” as an indicator of IS success that may lead to user satisfaction. The usefulness of the system in terms of benefits that an organization may gain should be observed on its use of course. Delone and McLeans (2003) argue that systems use is an appropriate measure of IS success in most cases in previous research, so the inclusion of system use in success model is more appropriate than system usefulness suggested by Seddon. This artic...

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...1sThe Second International Conference on Innovations in Information Technology (IIT’05) have employed when looking at the IS performance. Attempts have also been made to validate their proposed model =-=[3,4,5]-=-. In their most current discussion of the concept, the authors pointed that there was a huge gap in the IS studies in which many researchers seem to overlook [6]. Studies in IS success have given few ...

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...e of use has been defined as “the degree to which a person believes that using a particular system would be free from effort” (Davis, 1989, p. 320). It contributes significantly to user satisfaction (=-=Seddon & Kiew, 1996-=-). User acceptance and ownership of the system can be defined as “a subjective psychological state reflecting the importance and personal relevance of a system to the user” (Barki & Hartwick, 1989, p....

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...tion influence theory of Mason [32], and a fairly comprehensive synthesis of the important system evaluation research conducted between 1981 and 1987, the original model, which was published in 1992, offers a multidimensional leans to IS success and, at the same time, singles out a set of common measurements for each success dimension. Since the publication of the original framework, about 300 articles in refereed journals have referred to, and made use of, this IS success model. Several empirical studies explicitly tested the relationships among the variables identified in the original model [33, 34, 35]. Yet, other studies have implicitly tested the model by investigating multiple success dimensions and their interrelationships [36, 37]. Taken as a whole, these studies gave strong support for the proposed associations among the IS dimensions and helped to confirm the causal structure in the model. Judged by its frequent citations in articles published in leading IS journals, this framework has become a dominant evaluation model in IS research. Based on research contributions since the publication of the model, DeLone and McLean have updated their original success framework in 2003 (see Figur...

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...ons: technical quality, information quality, community support, and member policy. System quality and information quality have been recognized as two significant concepts related to user satisfaction =-=[48, 47]-=-. In the model on IS success by DeLone and McLean’s [14], system quality and information quality singularly and jointly influence both user satisfaction and use. System quality is used interchangeably...