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Measuring the Impact of Organizational Social Web Site Usage on Work Performance: A Multilevel Model
- In Proceedings of the International Conference on Information Systems (ICIS
, 2011
"... This paper describes the development of a multilevel model for investigating the impact of organizational social web site (SWS) usage on individual and team performance. Despite the SWS focus on collective phenomena – such as crowd sourcing and collective intelligence – previous research on SWS usag ..."
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This paper describes the development of a multilevel model for investigating the impact of organizational social web site (SWS) usage on individual and team performance. Despite the SWS focus on collective phenomena – such as crowd sourcing and collective intelligence – previous research on SWS usage in general does not investigate it as a multilevel phenomenon. Our paper addresses this gap by drawing on existing guidelines for multilevel theorizing. We thus propose that SWS usage impacts individual and team performance through its improved collaboration capabilities. Organizational learning and social capital theories serve as the theoretical foundation. Ultimately, we present a multilevel model as the foundation for future empirical research on SWS usage’s impact on individual and team performance. Our research’s contribution lies in the theoretical derivation of a multilevel model.
CONCEPTUALIZING INTERACTION WITH ERP SYSTEMS USING ADAPTIVE STRUCTURATION THEORY
"... The new brand of Information Systems (IS) is Enterprise Resource Planning (ERP) and while lots of studies have used functional and networking type IS to operationalize adoption (or system usage) measures, ERP systems have yet to mature in that area. Despite system usage being an important variable i ..."
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The new brand of Information Systems (IS) is Enterprise Resource Planning (ERP) and while lots of studies have used functional and networking type IS to operationalize adoption (or system usage) measures, ERP systems have yet to mature in that area. Despite system usage being an important variable in IS research over the last three decades, IS researchers have in the past on many occasions, attempted and failed to capture the complex and iterative processes behind this experience and adoption of new technology. Though suited and common in studies of functional and transactional systems, this article argues that system usage; in its present form, is inadequate to represent the dynamic and iterative processes that occur between the user and more advanced technologies such as Enterprise Resource Planning (ERP) systems. Conceptions of system usage have been criticized for a lack of theoretical underpinning, unsystematic approaches towards operationalization of measures, and mixed results about the link between system usage and individual performance. Consequently, the authors suggest Interaction as an all encompassing dimension that extends beyond the previously popular quantitative usage measures and best accounts for the user’s experience. This paper’s objective is to contribute to knowledge: a new approach towards conceptualizing the Interaction between users and ERP systems for an IS success domain. The authors do this by leveraging Adaptive Structuration theory to introduce dimensions of structures, Interaction and impacts, and a comprehensive set of Interaction measures for operationalization.
ICM Doctoral Fellow
"... Abstract: This study integrates a broad literature search with multiple qualitative interviews and observations to develop a solid theory on information technology usage and salesperson performance. Subsequently, the proposed theoretical model is empirically tested using a field study research desig ..."
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Abstract: This study integrates a broad literature search with multiple qualitative interviews and observations to develop a solid theory on information technology usage and salesperson performance. Subsequently, the proposed theoretical model is empirically tested using a field study research design. The model tests the mediating effects of sales skills, smart selling and call productivity on the direct effect between information technology and salesperson performance. To the best of our knowledge, this study is the first to test and explain the relationship between information technology and salesperson performance. The study takes place within one company and mixes multiple data sources (i.e. sales representative and sales manager survey data, company performance and call reporting data) related to 187 salespeople. The authors would like to thank the Institute for the Study of Business Markets (ISBM) and eBusiness Research Center (eBRC), Pennsylvania State University for its excellent financial and
Tu et al. Improving End-User Satisfaction through Technostress Prevention Improving End-User Satisfaction through Techno-Stress Prevention: Some Empirical Evidences
"... Emerging information and communication technologies (ICTs) make it possible for many business end-users to get connected anytime, anywhere. While the pervasive new ICTs have the potential to offer significant end-user performance gains, they also bring some negative side effects such as technostress ..."
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Emerging information and communication technologies (ICTs) make it possible for many business end-users to get connected anytime, anywhere. While the pervasive new ICTs have the potential to offer significant end-user performance gains, they also bring some negative side effects such as technostress: a cognitive reaction that an individual experiences when he or she is unable to cope with or adapt to new ICT. Given the importance of end-user satisfaction (EUS) to system success, this paper attempts to explore the impact of a set of technostress creators on EUS, and the effect of some technostress inhibiting mechanisms (e.g. end-user training, end-user help-desk and end-user involvement) on alleviating the negative impact of technostress on EUS. Empirical data were collected through questionnaire survey to help answer the research question.
NETWORK STRUCTURE, ICT USE AND PERFORMANCE ATTITUDES OF KNOWLEDGE WORKERS
"... In this study, we examine the effect of social network structure and information and communication technologies (ICT) use on performance attitudes of knowledge-intensive workers in dispersed occupational communities. We first develop a theoretical framework and use it to develop a valid and reliable ..."
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In this study, we examine the effect of social network structure and information and communication technologies (ICT) use on performance attitudes of knowledge-intensive workers in dispersed occupational communities. We first develop a theoretical framework and use it to develop a valid and reliable survey instrument. Secondly, we apply structural hole measures (constraint and efficiency) for exploring the association with ICT use and attitudes to performance. Empirical results suggest that density of knowledge workers ’ professional network is positively associated with ICT use whereas network efficiency is negatively correlated with ICT use at both task and communication-structure level. The findings show that social network structure measures of density, efficiency and constraint are important factors that influence patterns and frequency of ICT use by knowledge workers rather than attitudes to performance.
CONCEPTUALIZING A VERY RICH USAGE CONSTRUCT TO MEASURE THE IMPACT OF ORGANIZATIONAL SOCIAL WEB SITE USAGE ON INDIVIDUAL
"... This paper describes a conceptual model investigating the impact of organizational social web site (SWS) usage on individual performance. Previous research on SWS usage offers rather lean measures, which do not account for the context (i.e. the task the system is used for). We address this research ..."
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This paper describes a conceptual model investigating the impact of organizational social web site (SWS) usage on individual performance. Previous research on SWS usage offers rather lean measures, which do not account for the context (i.e. the task the system is used for). We address this research gap by constructing a very rich usage measure and introducing it in the context of organizational SWS usage. We propose that the elements of SWS usage, namely user, system, and task, impact individual performance through two forms of organizational learning – exploration and exploitation – as well as through user cognitions during usage. We further present a conceptual model as the foundation for future empirical research on the impact of SWS usage on individual performance. The theoretical contribution lies in constructing a very rich system usage construct and the resulting conceptual model. Our contribution to practice is providing an instrument to measure organizational SWS usage and its performance impacts.
A Multi-Level Framework of Determinants and
, 1999
"... Organizational innovation adoption has received increasing attention in the marketing and management literature over the past two decades. Insight in adoption processes, its inhibitors and stimulators helps suppliers of innovations to market their new products more effectively. The objective of this ..."
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Organizational innovation adoption has received increasing attention in the marketing and management literature over the past two decades. Insight in adoption processes, its inhibitors and stimulators helps suppliers of innovations to market their new products more effectively. The objective of this paper is to discuss main findings on organizational adoption and integrate them within a framework. The framework that we propose addresses the adoption decision at two levels, i.e. the organizational level and the level of the individual adopter within an organization. Thus, we aim to contribute to an integration of two streams of research on innovation adoption or technology acceptance that have emerged in the marketing and management literature. Based on our discussion, we tentatively identify several issues in innovation adoption research that we feel need attention in future research.
NETWORK STRUCTURE, ICT USE AND PERFORMANCE
, 2008
"... Network structure, ICT use and performance ..."
USING ADAPTIVE STRUCTURATION THEORY
"... The new brand of Information Systems (IS) is Enterprise Resource Planning (ERP) and while lots of studies have used functional and networking type IS to operationalize adoption (or system usage) measures, ERP systems have yet to mature in that area. Despite system usage being an important variable i ..."
Abstract
- Add to MetaCart
(Show Context)
The new brand of Information Systems (IS) is Enterprise Resource Planning (ERP) and while lots of studies have used functional and networking type IS to operationalize adoption (or system usage) measures, ERP systems have yet to mature in that area. Despite system usage being an important variable in IS research over the last three decades, IS researchers have in the past on many occasions, attempted and failed to capture the complex and iterative processes behind this experience and adoption of new technology. Though suited and common in studies of functional and transactional systems, this article argues that system usage; in its present form, is inadequate to represent the dynamic and iterative processes that occur between the user and more advanced technologies such as Enterprise Resource Planning (ERP) systems. Conceptions of system usage have been criticized for a lack of theoretical underpinning, unsystematic approaches towards operationalization of measures, and mixed results about the link between system usage and individual performance. Consequently, the authors suggest Interaction as an all encompassing dimension that extends beyond the previously popular quantitative usage measures and best accounts for the user’s experience. This paper’s objective is to contribute to knowledge: a new approach towards conceptualizing the Interaction between users and ERP systems for an IS success domain. The authors do this by leveraging Adaptive Structuration theory to introduce dimensions of structures, Interaction and impacts, and a comprehensive set of Interaction measures for operationalization.
