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The role of social presence in establishing loyalty in e-Service environments,” Interacting with Computers
, 2007
"... Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally devoid of face-to-face interactions. Thus, understanding how to create customer loyalty in online environments (e-Loyalty) i ..."
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Cited by 42 (5 self)
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Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally devoid of face-to-face interactions. Thus, understanding how to create customer loyalty in online environments (e-Loyalty) is a complex process. In this paper a model for e-Loyalty is proposed and used to examine how varied conditions of social presence in a B2C e-Services context influence e-Loyalty and its antecedents of perceived usefulness, trust and enjoyment. This model is examined through an empirical study involving 185 subjects using structural equation modeling techniques. Further analysis is conducted to reveal gender differences concerning hedonic elements in the model on e-Loyalty.
Plot-polling: collaborative knowledge visualization for online discussions. Submitted to the
- 10th International Conference on Information Visualisation
, 2006
"... Online communities are extremely popular; yet most of them still rely primarily on text for knowledge creation and communication. This paper describes a graphical webpoll prototype—a mix of information, knowledge, and social visualization—that has been designed and deployed in an online discussion b ..."
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Cited by 5 (3 self)
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Online communities are extremely popular; yet most of them still rely primarily on text for knowledge creation and communication. This paper describes a graphical webpoll prototype—a mix of information, knowledge, and social visualization—that has been designed and deployed in an online discussion board on herbal antidepressants. The prototype, hereby named the “plot-poll”, allows users to collaboratively construct a sequence of mini histograms that indicate experienced mood change during a ten week period. The pilot study shows that plot-polling is quite effective in engaging low-frequency contributors to participate. More work is required to support these findings, and reveal whether the graphic format is able to provide affective qualities to the user experience. 1.
Website characteristics, trust and purchase intention in online stores: An empirical study in the Indian context
- Journal of Information Science and Technology
, 2009
"... Lack of trust in online transactions has been cited, by past scholars, as the main reason for the abhorrence of online shopping. In this paper we proposed a model and provided empirical evidence on the impact of the website characteristics on trust in online transactions in Indian context. In the fi ..."
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Cited by 4 (0 self)
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Lack of trust in online transactions has been cited, by past scholars, as the main reason for the abhorrence of online shopping. In this paper we proposed a model and provided empirical evidence on the impact of the website characteristics on trust in online transactions in Indian context. In the first phase, we identified and empirically verified the relative importance of the website factors that develop online trust in India. In the next phase, we have tested the mediator effect of trust in the relationship between the website factors and purchase intention (and perceived risk). The present study for the first time provided empirical evidence on the mediating role of trust in online shopping among Indian customers.
An integrated model for customer online repurchase intention. The Journal of Computer Information Systems
, 2011
"... repurchase intention ..."
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Continuous Use and Purchasing Behaviour in Social Virtual Worlds
, 2011
"... is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. Confucious Looking back over the past few years of my doctoral studies and comparing my own process with experiences and stories of other PhD students, I feel I have reached this point in a relativel ..."
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Cited by 1 (0 self)
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is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. Confucious Looking back over the past few years of my doctoral studies and comparing my own process with experiences and stories of other PhD students, I feel I have reached this point in a relatively smooth and straightforward way. Leaving aside the psychological tendency to avoid a state of cognitive dissonance – and find ways to rationalise bad decisions as somehow making sense – I genuinely see the past four years as a wonderfully rewarding period, perhaps one of the best times in my life thus far. Many deserve thanks for making this voyage the pleasure it has been. I have had the privilege to have three supervisors for my dissertation process. D.Sc., Adjunct Professor Jussi Puhakainen has been an invaluable guide and mentor throughout the PhD process. It would be impossible to list all the things he deserves credit for in the past four years and more, I shall simply state that,
IN AN ONLINE HUMAN ADVISOR
"... All rights reserved. No part of this publication may be reprinted or utilized in any form or by any electronic, mechanical, or other means, now known or thereafter invented, including photocopying and recording or in any information storage retrieval stystem, without the written permission of the co ..."
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All rights reserved. No part of this publication may be reprinted or utilized in any form or by any electronic, mechanical, or other means, now known or thereafter invented, including photocopying and recording or in any information storage retrieval stystem, without the written permission of the copyright owner. Thesis_Schmidt_v3.pdf 2 30-9-2009 9:27:43 ISBN 978 90 5278 880 7
Tone of Writing on Fashion Retail Websites, Social Support, e-Shopping
"... Quality customer-company dynamics contributes to a satisfactory in-store shopping experience, and lacking this social element in virtual retail contexts can be a critical negativity. In attempting to address the social role of the text-based content in fashion e-tail contexts, this study tested the ..."
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Quality customer-company dynamics contributes to a satisfactory in-store shopping experience, and lacking this social element in virtual retail contexts can be a critical negativity. In attempting to address the social role of the text-based content in fashion e-tail contexts, this study tested the effect of tone of writing of web content on website socialness and e-shopping satisfaction, the intervening mechanism of social support, and the moderating effect of customers ’ category knowledge. A fictitious e-tail site selling women’s fashion accessories was developed as the stimuli for the main study to reflect two different tone of writing conditions (conversational versus formal). The results indicated the positive, significant effect of conversational tone of the text-based content on website socialness, which subsequently increased e-shopping satisfaction through the social support benefits. The positive effects of emotional and informational supports on e-shopping
Article Tone of Writing on Fashion Retail Websites, Social
"... Quality customer-company dynamics contributes to a satisfactory in-store shopping experience, and lacking this social element in virtual retail contexts can be a critical negativity. In attempting to address the social role of the text-based content in fashion e-tail contexts, this study tested the ..."
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Quality customer-company dynamics contributes to a satisfactory in-store shopping experience, and lacking this social element in virtual retail contexts can be a critical negativity. In attempting to address the social role of the text-based content in fashion e-tail contexts, this study tested the effect of tone of writing of web content on website socialness and e-shopping satisfaction, the intervening mechanism of social support, and the moderating effect of customers ’ category knowledge. A fictitious e-tail site selling women’s fashion accessories was developed as the stimuli for the main study to reflect two different tone of writing conditions (conversational versus formal). The results indicated the positive, significant effect of conversational tone of the text-based content on website socialness, which subsequently increased e-shopping satisfaction through the social support benefits. The positive effects of emotional and informational supports on e-shopping
Doctorate in Business Administration
, 2013
"... This Dissertation is brought to you for free and open access by DigitalCommons@Kennesaw State University. It has been accepted for inclusion in ..."
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This Dissertation is brought to you for free and open access by DigitalCommons@Kennesaw State University. It has been accepted for inclusion in
Social Presence and Use of Internet-Delivered Interventions: A Multi-Method Approach
, 2013
"... Objective: Internet-delivered interventions can effectively change health risk behaviors and their determinants, but adherence to intervention websites once they are accessed is very low. This study tests whether and how social presence elements can increase website use. Methods: A website about Hep ..."
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Objective: Internet-delivered interventions can effectively change health risk behaviors and their determinants, but adherence to intervention websites once they are accessed is very low. This study tests whether and how social presence elements can increase website use. Methods: A website about Hepatitis A, B, and C virus infections was used in a preparatory lab-based eye-tracking study assessing whether social presence elements attract participants ’ attention, because this is a prerequisite for affecting website use. In the following field study, 482 participants representative of the Dutch population were randomized to either a website with or a website without social presence elements. Participants completed a questionnaire of validated measures regarding user perceptions immediately after exposure to the website. Server registrations were used to assess website use. Results: Participants in the experimental condition focused on the social presence elements, both in terms of frequency (F(1, 98) = 40.34, p,.001) and duration (F(1, 88) = 39.99, p,.001), but did not differ in website use in comparison with the control condition; neither in terms of the number of pages visited (t(456) = 1.44, p =.15), nor in terms of time on the website (t(456) = 0.01, p =.99). Conclusions: Adding social presence elements did not affect actual use of an intervention website within a public health context. Possible reasons are limited attention for these elements in comparison with the main text and the utilitarian value
