Abstract. As a specific case of E-Commerce, E-Banking is a typical service combining a communication and a distribution channel. E-Banking applications have had a continuous evolution over the time, from their apparition in the context of innovation in the banking sector to the relative standardisation and convergence of current state. This paper reports the results of the field research aiming to identify the various issues related to the evolution of these applications. Several players of banking sector were studied. Core issues are identified and discussed. The research target is to extrapolate from E-Banking cases a framework to understand main business drivers over web-based applications evolution and change management.