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313
The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer
- Management Science
, 2004
"... Recent research suggests that people obtain useful knowledge from others with whom they work closely and frequently (i.e., strong ties). Yet there has been limited empirical work examining why this is so. Moreover, other research suggests that weak ties provide useful knowledge. To help integrate th ..."
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Cited by 239 (7 self)
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Recent research suggests that people obtain useful knowledge from others with whom they work closely and frequently (i.e., strong ties). Yet there has been limited empirical work examining why this is so. Moreover, other research suggests that weak ties provide useful knowledge. To help integrate these multiple findings, we propose and test a model of two-party (dyadic) knowledge exchange, with strong support in each of the three companies surveyed. First, the link between strong ties and receipt of useful knowledge (as reported by the knowledge seeker) was mediated by competence- and benevolence-based trust. Second, once we controlled for these two trust dimensions, the structural benefit of weak ties became visible. This latter finding is consistent with prior research suggesting that weak ties provide access to non-redundant information. Third, we found that competence-based trust was especially important for the receipt of tacit knowledge. We discuss implications for theory and practice. 2
Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation
- MIS Quarterly
, 2005
"... Organizations are attempting to leverage their knowledge resources by employing knowledge management (KM) systems, a key form of which are electronic knowledge repositories (EKRs). A large number of KM initiatives fail due to reluctance of employees to share knowledge through these systems. Motivate ..."
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Cited by 222 (3 self)
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Organizations are attempting to leverage their knowledge resources by employing knowledge management (KM) systems, a key form of which are electronic knowledge repositories (EKRs). A large number of KM initiatives fail due to reluctance of employees to share knowledge through these systems. Motivated by such concerns, this study formulates and tests a theoretical model to explain EKR usage by knowledge contributors. The model employs social exchange theory to identify cost and benefit factors affecting EKR usage, and social capital theory to account for the moderating influence of contextual factors. The model is validated through a large-scale survey of public sector organizations. The results reveal that knowledge self-efficacy and enjoyment in helping others significantly impact EKR usage by knowledge contributors. Contextual factors (generalized trust, pro-sharing norms, and identification) moderate the impact of codification effort, reciprocity, and organizational reward on EKR usage, respectively. It can be seen that extrinsic benefits (reciprocity and organizational reward) impact EKR usage contingent on particular contextual factors whereas the effects of intrinsic benefits (knowledge self-efficacy and enjoyment in helping others) on EKR usage are not moderated by contextual factors. The loss of knowledge power and image do not appear to impact EKR usage by knowledge contributors. Besides contributing to theory building in KM, the results of this study inform KM practice.
Predicting tie strength with social media
- In Proceedings of the Conferece on Human Factors in Computing Systems (CHI’09
, 2009
"... Social media treats all users the same: trusted friend or total stranger, with little or nothing in between. In reality, relationships fall everywhere along this spectrum, a topic social science has investigated for decades under the theme of tie strength. Our work bridges this gap between theory an ..."
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Cited by 218 (6 self)
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Social media treats all users the same: trusted friend or total stranger, with little or nothing in between. In reality, relationships fall everywhere along this spectrum, a topic social science has investigated for decades under the theme of tie strength. Our work bridges this gap between theory and practice. In this paper, we present a predictive model that maps social media data to tie strength. The model builds on a dataset of over 2,000 social media ties and performs quite well, distinguishing between strong and weak ties with over 85 % accuracy. We complement these quantitative findings with interviews that unpack the relationships we could not predict. The paper concludes by illustrating how modeling tie strength can improve social media design elements, including privacy controls, message routing, friend introductions and information prioritization. Author Keywords Social media, social networks, relationship modeling, ties,
How open source software works: “free” user-to-user assistance
- Research Policy
, 2003
"... Research into free and open source software development projects has so far largely focused on how the major tasks of software development are organized and motivated. But a complete project requires the execution of “mundane but necessary” tasks as well. In this paper, we explore how the mundane bu ..."
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Cited by 214 (2 self)
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Research into free and open source software development projects has so far largely focused on how the major tasks of software development are organized and motivated. But a complete project requires the execution of “mundane but necessary” tasks as well. In this paper, we explore how the mundane but necessary task of field support is organized in the case of Apache web server software, and why some project participants are motivated to provide this service gratis to others. We find that the Apache field support system functions effectively. We also find that, when we partition the help system into its component tasks, 98 % of the effort expended by information providers in fact returns direct learning benefits to those providers. This finding considerably reduces the puzzle of why information providers are willing to perform this task “for free. ” Implications are discussed.
Net Surfers Don't Ride Alone: Virtual Communities As Communities
, 1997
"... this paper has been provided by the Social Science and Humanities Research Council of Canada (General and Strategic grants), Bell Canada, the Ontario Ministry of Science and Technology, and the Information Technology Research Centre. We dedicate this chapter to science-fiction personage Judith Merri ..."
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Cited by 173 (28 self)
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this paper has been provided by the Social Science and Humanities Research Council of Canada (General and Strategic grants), Bell Canada, the Ontario Ministry of Science and Technology, and the Information Technology Research Centre. We dedicate this chapter to science-fiction personage Judith Merril who net surfed for fifty years until her death in Sept., 1997.
Social capital, self-esteem, and use of online social network sites: A . . .
- JOURNAL OF APPLIED DEVELOPMENTAL PSYCHOLOGY
, 2008
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A Framework of Knowledge Management Systems: Issues and Challenges for Theory and Practice
- in Proceedings of ICIS 2000
, 2000
"... As the basis of value creation increasingly depends on the leverage of the intangible assets of firms, Knowledge Management Systems (KMS) are emerging as powerful sources of competitive advantage. However, the general recognition of the importance of such systems seems to be accompanied by a technol ..."
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Cited by 83 (2 self)
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As the basis of value creation increasingly depends on the leverage of the intangible assets of firms, Knowledge Management Systems (KMS) are emerging as powerful sources of competitive advantage. However, the general recognition of the importance of such systems seems to be accompanied by a technology-induced drive to implement systems with inadequate consideration of the fundamental knowledge problems that the KMS are likely to solve. This paper contributes to the stream of research on Knowledge Management Systems by proposing an inductively developed framework for this important class of information systems, classifying KMS based on the locus of the knowledge and the a-priori structuring of contents. This framework provides a means to explore issues related to KMS and unifying dimensions underlying different types of KMS. The contingencies that we discuss: the size and diversity of networks, the maintenance of knowledge flows and the long term effects of the use of KMS provide a window into work in a number of reference disciplines that would enrich the utility of KMS and also open up fruitful areas for future research.
Where Everybody Knows Your (screen) Name: online games as third places
- Journal of Computer-Mediated Communication
, 2006
"... This article examines the form and function of massively multiplayer online games (MMOs) in terms of social engagement. Combining conclusions from media effects research informed by the communication effects literature with those from ethnographic research informed by a sociocultural perspective on ..."
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Cited by 82 (8 self)
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This article examines the form and function of massively multiplayer online games (MMOs) in terms of social engagement. Combining conclusions from media effects research informed by the communication effects literature with those from ethnographic research informed by a sociocultural perspective on cognition and learning, we present a shared theoretical framework for understanding (a) the extent to which such virtual worlds are structurally similar to ‘‘third places’ ’ (Oldenburg, 1999) for informal socia-bility, and (b) their potential function in terms of social capital (Coleman, 1988; Put-nam, 2000). Our conclusion is that by providing spaces for social interaction and relationships beyond the workplace and home, MMOs have the capacity to function as one form of a new ‘‘third place’ ’ for informal sociability. Participation in such virtual ‘‘third places’ ’ appears particularly well suited to the formation of bridging social capital—social relationships that, while not usually providing deep emotional support, typically function to expose the individual to a diversity of worldviews. doi:10.1111/j.1083-6101.2006.00300.x
Teacher professional development, technology, and Communities of practice: Are we putting the cart before the horse
- The Information Society
, 2003
"... Practice, then, both shapes and supports learning. We wouldn’t need to labor this point so heavily were it not that unenlightened teaching and training often pulls in the opposite direction. Brown & Duguid (2000, p. 129) Over the past decade, education reform and teacher training projects have s ..."
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Cited by 72 (2 self)
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Practice, then, both shapes and supports learning. We wouldn’t need to labor this point so heavily were it not that unenlightened teaching and training often pulls in the opposite direction. Brown & Duguid (2000, p. 129) Over the past decade, education reform and teacher training projects have spent a great deal of effort to create and support sustainable, scalable online communities of education professionals. For the most part, those communities have been created in isolation from the existing local professional communities within which the teachers practice. We argue that focusing on online technology solely as a mechanism to deliver training and/or create online networks places the cart before the horse by ignoring the Internet’s even greater potential to help support and strengthen local communities of practice within which teachers work. In this paper, we seek guideposts to help education technologists understand the nature of local K-12 education communities of practice—specifically their reciprocal relationship with teacher professional development and instructional improvement interventions—as a prerequisite to designing online sociotechnical infrastructure that supports the professional growth of education professionals.
