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Does e-government promote accountability? A comparative analysis of website openness and government accountability
- Governance
, 2004
"... Under the global pressure of information technology, the adoption of web-based technologies in public administration has created a new government-and-citizen interface. However, whether e-government will unambiguously lead to a more transparent, interactive, open and hence, accountable, gov-ernment ..."
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Under the global pressure of information technology, the adoption of web-based technologies in public administration has created a new government-and-citizen interface. However, whether e-government will unambiguously lead to a more transparent, interactive, open and hence, accountable, gov-ernment remains a central question. Applying a framework of global pres-sure effects on bureaucratic change, this paper conducts an empirical study on website openness and accountability in fourteen countries. Even when overall accountability levels rise, the accountability gap between different national bureaucracies often remains intact as web-based technologies typ-ically maintain or reinforce the existing practices. The question of whether e-government promotes accountability depends on what kind of bureau-cracy one is referring to in the first place. In the current debate about global convergence and national divergence on the effect of globalization on public bureaucracies, the spread of e-government provides a case of convergence in practice rather than in results.
Developing Government-to-Government enterprises in Brazil: a heuristic model drawn from multiple case studies
- International Journal of Information Management
, 2004
"... Recently, various governments have seized the moment provided by Information and Communication Technology as the ideal opportunity to rethink and reformulate their administrative praxis. The digitally-enabled collaboration and cooperation perspective among different government agencies – commonly re ..."
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Recently, various governments have seized the moment provided by Information and Communication Technology as the ideal opportunity to rethink and reformulate their administrative praxis. The digitally-enabled collaboration and cooperation perspective among different government agencies – commonly referred to by the acronym G2G (Government to Government) – is the main focus of this study. Consequently, this work seeks to analyze the key factors for successful implementation of G2G projects. In order to achieve this, multiple case study explanatory methodology based on two recent real-life cases was adopted. From these case studies, the critical success factors in the implementation of Government-to-Government processes between public agencies in Brazil are studied. Finally, some conclusions are drawn and further research is presented in order to assist policy makers and public administrators in dealing with this new field of knowledge adequately. 1
Determinants of government bureaucrats’ new PMIS acceptance: The role of organizational power, IT capability, administrative role and attitude
- American Review of Public Administration
, 2008
"... This study examines factors that influence adoption of new public management information systems (PMIS) by bureaucrats in the Korean government. The author proposes a theory that public bureaucrats ’ adoption of new PMIS depends on their power within the hierarchical structure, their ability to use ..."
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This study examines factors that influence adoption of new public management information systems (PMIS) by bureaucrats in the Korean government. The author proposes a theory that public bureaucrats ’ adoption of new PMIS depends on their power within the hierarchical structure, their ability to use existing computer applications, their administrative role, and their attitude toward the effect of information and telecommunication technologies (IT) on managerial values and on the interaction between organizational power and IT capability. The author uses 1998 survey data on electronic approval systems (EAS) of central government agencies and local governments in Korea and finds that at the early stage, public bureaucrats with less power adopted new EAS. However, public bureaucrats with more power adopted new EAS when they had greater IT capability. Public bureaucrats ’ organizational power influences their adoption of EAS but depends on their IT capability. Also, in central agencies, program professionals adopt EAS earlier, and in local government, IT staff do.
Do computers cut red tape
- American Review of Public Administration
, 2001
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Centralization or diffusion? Two tales of online government
- Administration and Society
, 2001
"... Can the new information and communication technologies (ICTs) such as the Internet change the power relationships within a bureaucracy? The dominant centralization ap-proach argues that the existing power elite manipulates computers to perpetuate and aug-ment its power. Although not a coherent schoo ..."
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Can the new information and communication technologies (ICTs) such as the Internet change the power relationships within a bureaucracy? The dominant centralization ap-proach argues that the existing power elite manipulates computers to perpetuate and aug-ment its power. Although not a coherent school of thought, other scholars suggest that tech-nology can decentralize bureaucratic structures and diffuse bureaucratic power. The little-known history of the ICT revolution in the Israeli public sector suggests that the same empirical evidence can be woven into two starkly different historical narratives supporting each of these approaches depending on the kinds of questions scholars ask at the onset of their research.
10-12). Does Public or Private Sector Matter? An Agenda for IS Research in e-Government. Paper presented at the Pacific
- Asia Conference on Information Systems Hyderabad, India
, 2009
"... With the increasing investment and deployment of IT in the public sector, the topic of eGovernment is garnering interest among practitioners and researchers. In spite of the increased investment, public organizations are perceived to lag behind the private sector in terms of IT implementation and ma ..."
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With the increasing investment and deployment of IT in the public sector, the topic of eGovernment is garnering interest among practitioners and researchers. In spite of the increased investment, public organizations are perceived to lag behind the private sector in terms of IT implementation and management. The salience and challenges of IT deployment in the public sector point to a greater need for research in eGovernment. However, this theme has largely been missing in mainstream IS research, with the majority of work originating from public administration scholars. This paper articulates various reasons for the lack of IS research in eGovernment and argues for increased research attention towards this topic. It summarizes the previous IS research and identifies differences between the private and public sectors that implicate work in this area. Directions for future research and opportunities for cross-learning are derived based on the sectoral comparison.
Multiple Measures of Website Effectiveness and Their Association with Service Quality
- in Health and Human Service Agencies,” Proceedings of the 40th Annual Hawaii International Conference on System Sciences
, 2007
"... Although many different measures of website effectiveness have been developed, few studies have rigorously compared and contrasted the measures. Based on the organizational effectiveness literature, this paper first develops a framework for categorizing different e-government measures and compares t ..."
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Although many different measures of website effectiveness have been developed, few studies have rigorously compared and contrasted the measures. Based on the organizational effectiveness literature, this paper first develops a framework for categorizing different e-government measures and compares three different quantitative measures of effectiveness of websites in state health and human services agencies – one used by researchers and two attributable to managers. The paper then develops a model to analyze (1) the organizational and environmental factors that determine website effectiveness and (2) how website effectiveness contributes to overall service quality of the agency. Low correlations among the three website measures indicate that effectiveness is a multidimensional concept: effectiveness depends upon the referent and the analyst’s perspective. Similarly, model results show that different effectiveness measures are determined by categorically different sets of independent variables. Moreover, results show that in some cases website effectiveness is negatively associated with service quality. 1.
Computer Support for Document Management in the Danish Central Government
"... Abstract. Document management systems are generally assumed to hold a potential for delegating the recording and retrieval of documents to professionals such as civil servants and for supporting the coordination and control of work, so-called workflow management. This study investigates the use and ..."
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Abstract. Document management systems are generally assumed to hold a potential for delegating the recording and retrieval of documents to professionals such as civil servants and for supporting the coordination and control of work, so-called workflow management. This study investigates the use and organizational impact of document management systems in the Danish central government. The currently used systems unfold around the recording of incoming and outgoing paper mail and have typically not been accompanied by organizational changes. Rather, document management tends to remain an appendix to the primary work and be delegated to a specialized organizational unit. Several factors contribute to the present document management practices, for example it takes an extraordinary effort to achieve the benefits, and few institutions are forced to pursue them. Furthermo re, document and workflow management is applied most extensively in an institution with certain mass production characteristics, and the systems do not address needs specific to the civil servants. 1.
Understanding Context through a Comprehensive Prototyping Experience: A Testbed Research Strategy for Emerging Technologies
"... Information and Communication Technologies (ICTs) are rapidly changing and new technologies, processes, and skills are constantly emerging. An important challenge for the research community is to gain knowledge about these emergent technologies in specific contexts, sometimes before they are actuall ..."
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Information and Communication Technologies (ICTs) are rapidly changing and new technologies, processes, and skills are constantly emerging. An important challenge for the research community is to gain knowledge about these emergent technologies in specific contexts, sometimes before they are actually implemented. This paper draws on our experience in the use of comprehensive prototyping as a methodology for building understanding of emerging technologies in new contexts 1. A Testbed research strategy combines various prototyping, business analysis, team work, and training techniques to understand the specific characteristics of a technology and the context in which it is going to be embedded. The paper presents three cases of Testbed research approaches developed within a 10 year period and presents some insights based on those experiences to inform the efforts of both practitioners and researchers. 1.
Egypt Local Government Websites Maturity: Current Status
"... Abstract. This paper investigates the maturity of Egyptian local e-government websites. The paper develops a model that fits a developing country context and is based on Quirk's Maturity Model and the Municipal e-Government Assessment Project (MeGAP) Model. The model is used to carry out a deta ..."
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Abstract. This paper investigates the maturity of Egyptian local e-government websites. The paper develops a model that fits a developing country context and is based on Quirk's Maturity Model and the Municipal e-Government Assessment Project (MeGAP) Model. The model is used to carry out a detailed content analysis of 22 governorates ' web sites in Egypt. The results show a significant variability in websites ’ maturity in various spaces of the model. Information features have proved to be dominating, while features related to e-service and e-commerce are the least available on the local government websites.
