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138
The development of initial trust in an online company by new customers.
- Information and Management,
, 2004
"... Abstract Lack of trust in online companies is a primary reason why many web users do not shop online. This study proposes a model to explain how new customers of a web-based company develop initial trust in the company after their first visit. The model is empirically tested using a questionnaire-b ..."
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Abstract Lack of trust in online companies is a primary reason why many web users do not shop online. This study proposes a model to explain how new customers of a web-based company develop initial trust in the company after their first visit. The model is empirically tested using a questionnaire-based field study. The results indicate that perceived company reputation and willingness to customize products and services can significantly affect initial trust. Perceived web site usefulness, ease of use, and security control are also significant antecedents of initial trust. Finally, we found no support for the hypothesized effect of individual customer trust propensity on initial trust. #
Learning and knowledge sharing in virtual communities of practice: Motivators, barriers, and enablers. Advances in Developing Human Resources, 10, 541-554. doi:10.1177/1523422308319536 Association of College and Research Libraries. (2000). Information lit
- International Longevity Centre-UK
, 2008
"... The problem and the solution. Virtual (online) communities of practice (VCoPs; when community members share and cocreate knowledge in online discussions and other forms of knowledge exchange) are increasingly viewed as important vehicles of collective learning in the workplace. Currently, factors le ..."
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Cited by 22 (0 self)
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The problem and the solution. Virtual (online) communities of practice (VCoPs; when community members share and cocreate knowledge in online discussions and other forms of knowledge exchange) are increasingly viewed as important vehicles of collective learning in the workplace. Currently, factors leading to successful online knowledge sharing are not well understood. This article is based on an extensive review of online learning, knowledge manage-ment, and online communication literature, and proposes a frame-work for understanding motivators, barriers, and enablers for successful online knowledge sharing and learning. The framework includes key motivational factors, such as utilitarian considerations, value-based considerations, and sense of community and belonging; barriers to online knowledge sharing, including interpersonal factors, procedural and/or use of technology-related factors, and cultural norms; and enablers of VCoP knowledge sharing, including support-ive organizational culture, presence of personal knowledge-based trust, and availability of adequate tools. The article concludes with specific recommendations for promoting and supporting vibrant and productive VCoPs.
Who trusts? personality, trust and knowledge sharing
- Management Learning
, 2006
"... Abstract The strategic importance of knowledge sharing and its relationships with organizational and managerial (i.e. environmental) factors have been well documented. The effects of some context-specific individual factors—including interpersonal trust—on knowledge sharing have also been investigat ..."
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Cited by 17 (0 self)
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Abstract The strategic importance of knowledge sharing and its relationships with organizational and managerial (i.e. environmental) factors have been well documented. The effects of some context-specific individual factors—including interpersonal trust—on knowledge sharing have also been investigated. The effects of enduring and pervasive individual factors (i.e, personality) on knowledge sharing have not been adequately described empirically. This article links personality, specifically agreeableness, a broad personality domain and propensity to trust, a narrow personality facet, to knowledge sharing via interpersonal trust, thereby clarifying substantial person-related effects within these important workplace phenomena. Key Words: interpersonal trust; knowledge sharing; personality traits
Validity Issues in the Use of Social Network Analysis for the Study of Online Communities
"... There is a natural match between studies of online communities and social network analysis (SNA). Information Systems research, in particular, has drawn heavily on the growing data sources available as a by-product of increased online social interaction, conducting social network analyses with this ..."
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Cited by 15 (1 self)
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There is a natural match between studies of online communities and social network analysis (SNA). Information Systems research, in particular, has drawn heavily on the growing data sources available as a by-product of increased online social interaction, conducting social network analyses with this “trace data”. However, this type of data has properties that are distinct from the data upon which researchers in Sociology and Anthropology have typically developed social network measures and their interpretations. This paper examines validity issues deriving from the use of trace data in IS studies of online communities, arguing that more attention needs to be paid to the chain of logic linking data collection, construct development, operationalization and measure interpretation. Four issues are elaborated and illustrated from the literature: 1) unexpected reliability concerns, 2) the need to argue and test the link from ‘found data ’ to theoretical constructs, 3) validity problems arising from the stability of the constructs over time and 4) counter-intuitive validity issues deriving from the data being near-complete records of communities’ activities. The paper concludes with recommendations for researchers and reviewers designed to increase the rigor and relevance of SNA research in Information Systems.
Ontology-guided meaning negotiation in communities of practice
- Proc. of the Workshop on the Design for Large-Scale Digital Communities at the 2nd International Conference on Communities and Technologies (C&T 2005
, 2005
"... Abstract. Communities of practice require many specialized communication services, including customized workflow management systems, discussion services, and knowledge management systems. Communication ambiguities create a mismatch between these services and community requirements, and are caused by ..."
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Cited by 9 (2 self)
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Abstract. Communities of practice require many specialized communication services, including customized workflow management systems, discussion services, and knowledge management systems. Communication ambiguities create a mismatch between these services and community requirements, and are caused by unclear (e.g. incomplete, inconsistent, overlapping) definitions of communication patterns. These are sets of related communicative workflow and norms definitions describing the acceptable and desired communicative interactions within a community. Addressing communication ambiguities requires a process of meaning negotiation, in which community members arrive at the requisite amount of agreement on pattern definitions to continue or improve collaboration. Ontologies are instrumental in facilitating this negotiation process in largescale online communities. In the DOGMA approach, we are exploring ways to develop ontology-guided meaning negotiation.
Analysis of Trust in the E-Commerce Adoption
- In Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), Track 6
, 2006
"... Understanding user acceptance of the Internet, especially the usage intention of virtual communities, is important in explaining the fact that virtual communities have been growing at an exponential rate in recent years. This paper studies the trust of virtual communities to better understand and ma ..."
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Cited by 9 (1 self)
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Understanding user acceptance of the Internet, especially the usage intention of virtual communities, is important in explaining the fact that virtual communities have been growing at an exponential rate in recent years. This paper studies the trust of virtual communities to better understand and manage the activities of E-commerce. A theoretical model proposed in this paper is to clarify the factors as they are related to the Technology Acceptance Model. In particular the relationship between trust and Intentions is hypothesized. Using the Technology Acceptance Model, this research showed that the importance of trust in virtual communities. According to the research, different ways of stimulating the members are necessary in order to facilitate participation in activities of virtual communities. The effect of trust in members on intention to use is stronger than that of trust in service providers. The intention to purchase is more sensitive to trust in service providers than trust in members.
Virtual community: Concepts, implications, and future research directions
- Proceedings of the 10th Americas Conference on Information Systems
, 2004
"... Virtual communities (VCs) are places on the web where people can find and then electronically “talk ” to others with similar interests. Being capable of increasing stickiness of the website, VCs have potential to form future business models especially in B2C. This research presents an integrated and ..."
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Cited by 9 (0 self)
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Virtual communities (VCs) are places on the web where people can find and then electronically “talk ” to others with similar interests. Being capable of increasing stickiness of the website, VCs have potential to form future business models especially in B2C. This research presents an integrated and conceptual understanding of VCs dividing it into three parts namely, virtual community (VC) evolution and formation, VC dynamics and VC application. This research also highlights the importance of VCs in relation to its application for building trust, relationship and commitment over internet. Due to their ability to make the site sticky VCs can be of benefit to both the customer and the marketer in many ways. This research reviews the benefits VCs can provide to the vendor/host in relationship marketing, building customer relationships, enhancing store image and customer loyalty.
On-line reputation systems: The effects of feedback comments and reactions on building and rebuilding trust in on-line auctions
- International Journal of Electronic Commerce
"... Previous research on reputation systems has primarily focused on the trust building function of reputation systems. The current research also addresses the trust rebuilding function of reputation systems, specifically, the role of the short text comments given in reaction to negative feedback. Onlin ..."
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Cited by 7 (0 self)
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Previous research on reputation systems has primarily focused on the trust building function of reputation systems. The current research also addresses the trust rebuilding function of reputation systems, specifically, the role of the short text comments given in reaction to negative feedback. Online markets are noisy environments; rebuilding trust is therefore often necessary. The results of two experimental studies among actual eBay users show that the text comments accompanying negative feedback are influential towards trustworthiness judgments. It also makes a difference whether a trust violation is perceived as competence-based or morality-based. Moreover, plain apologies were observed to be more successful in repairing trust than denials. The effects were mediated by perceived believability of the comments. Thus, to avoid the detrimental effects of noise on trust, operators of online market places should encourage text feedback comments and reactions.
Abstract THE ONLINE CONSUMER TRUST CONSTRUCT: A WEB MERCHANT PRACTITIONER PERSPECTIVE
"... If companies are to enjoy long-term success in the Internet marketplace, they must effectively manage the complex, multidimensional process of building online consumer trust. eMerchants must understand the characteristics of web interfaces, policies, and procedures that promote trust and enact this ..."
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Cited by 6 (0 self)
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If companies are to enjoy long-term success in the Internet marketplace, they must effectively manage the complex, multidimensional process of building online consumer trust. eMerchants must understand the characteristics of web interfaces, policies, and procedures that promote trust and enact this knowledge in the form of specific trustbuilding mechanisms. Therefore, eMerchants must exercise a variety of trust-building techniques in the design of their online consumer interface as well as the principles upon which they operate. In doing so, eMerchants look to a variety of sources, outside the discussions available in academic literature, which influence and govern their perception of online consumer trust development. The purpose of this paper is to identify these sources and leverage the theoretical framework of previous academic literature by incorporating these practitioner sources into a framework from which future research efforts of online consumer trust can be based.
Work engagement and its relationship with state and trait trust: A conceptual analysis
- Journal of Behavioural and Applied Management
, 2008
"... The main objective of this paper is to highlight the vital role that both state trust (trust in top management, trust in immediate supervisor and trust in co-workers) and trait trust or trust propensity play in the advancement of employee work engagement. This study posits that the relationship betw ..."
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Cited by 6 (0 self)
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The main objective of this paper is to highlight the vital role that both state trust (trust in top management, trust in immediate supervisor and trust in co-workers) and trait trust or trust propensity play in the advancement of employee work engagement. This study posits that the relationship between trust and work engagement is mutually reinforcing and leads to an upward spiral effect. That is, high levels of state and trait trust boost work engagement, which in turn augments both forms of trust and so on. Additionally, the current paper also examines the interaction effects of state and trait trust on employees ’ work engagement.
