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203
Opinion Mining and Sentiment Analysis
, 2008
"... An important part of our information-gathering behavior has always been to find out what other people think. With the growing availability and popularity of opinion-rich resources such as online review sites and personal blogs, new opportunities and challenges arise as people now can, and do, active ..."
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Cited by 711 (3 self)
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An important part of our information-gathering behavior has always been to find out what other people think. With the growing availability and popularity of opinion-rich resources such as online review sites and personal blogs, new opportunities and challenges arise as people now can, and do, actively use information technologies to seek out and understand the opinions of others. The sudden eruption of activity in the area of opinion mining and sentiment analysis, which deals with the computational treatment of opinion, sentiment, and subjectivity in text, has thus occurred at least in part as a direct response to the surge of interest in new systems that deal directly with opinions as a first-class object. This survey covers techniques and approaches that promise to directly enable opinion-oriented information-seeking systems. Our focus is on methods that seek to address the new challenges raised by sentiment-aware applications, as compared to those that are already present in more traditional fact-based analysis. We include materialon summarization of evaluative text and on broader issues regarding privacy, manipulation, and economic impact that the development of opinion-oriented information-access services gives rise to. To facilitate future work, a discussion of available resources, benchmark datasets, and evaluation campaigns is also provided.
Seeing stars: Exploiting class relationships for sentiment categorization with respect to rating scales
- In Proc. 43st ACL
, 2005
"... We address the rating-inference problem, wherein rather than simply decide whether a review is “thumbs up ” or “thumbs down”, as in previous sentiment analysis work, one must determine an author’s evaluation with respect to a multi-point scale (e.g., one to five “stars”). This task represents an int ..."
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Cited by 283 (2 self)
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We address the rating-inference problem, wherein rather than simply decide whether a review is “thumbs up ” or “thumbs down”, as in previous sentiment analysis work, one must determine an author’s evaluation with respect to a multi-point scale (e.g., one to five “stars”). This task represents an interesting twist on standard multi-class text categorization because there are several different degrees of similarity between class labels; for example, “three stars ” is intuitively closer to “four stars ” than to “one star”. We first evaluate human performance at the task. Then, we apply a metaalgorithm, based on a metric labeling formulation of the problem, that alters a given-ary classifier’s output in an explicit attempt to ensure that similar items receive similar labels. We show that the meta-algorithm can provide significant improvements over both multi-class and regression versions of SVMs when we employ a novel similarity measure appropriate to the problem. 1
Opinion observer: analyzing and comparing opinions on the web
- In WWW2005: the 4th international conference on World Wide Web, 2005
"... The Web has become an excellent source for gathering consumer opinions. There are now numerous Web sites containing such opinions, e.g., customer reviews of products, forums, discussion groups, and blogs. This paper focuses on online customer reviews of products. It makes two contributions. First, i ..."
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Cited by 264 (11 self)
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The Web has become an excellent source for gathering consumer opinions. There are now numerous Web sites containing such opinions, e.g., customer reviews of products, forums, discussion groups, and blogs. This paper focuses on online customer reviews of products. It makes two contributions. First, it proposes a novel framework for analyzing and comparing consumer opinions of competing products. A prototype system called Opinion Observer is also implemented. The system is such that with a single glance of its visualization, the user is able to clearly see the strengths and weaknesses of each product in the minds of consumers in terms of various product features. This comparison is useful to both potential customers and product manufacturers. For a potential customer, he/she can see a visual side-by-side and feature-by-feature comparison of consumer opinions on these products, which helps him/her to decide which product to buy. For a product manufacturer, the comparison enables it to easily gather marketing intelligence and product benchmarking information. Second, a new technique based on language pattern mining is proposed to extract product features from Pros and Cons in a particular type of reviews. Such features form the basis for the above comparison. Experimental results show that the technique is highly effective and outperform existing methods significantly.
Annotating expressions of opinions and emotions in language. Language Resources and Evaluation
- Language Resources and Evaluation (formerly Computers and the Humanities
, 2005
"... Abstract. This paper describes a corpus annotation project to study issues in the manual annotation of opinions, emotions, sentiments, speculations, evaluations and other private states in language. The resulting corpus annotation scheme is described, as well as examples of its use. In addition, the ..."
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Cited by 247 (23 self)
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Abstract. This paper describes a corpus annotation project to study issues in the manual annotation of opinions, emotions, sentiments, speculations, evaluations and other private states in language. The resulting corpus annotation scheme is described, as well as examples of its use. In addition, the manual annotation process and the results of an inter-annotator agreement study on a 10,000-sentence corpus of articles drawn from the world press are presented.
A Holistic Lexicon-Based Approach to Opinion Mining
, 2008
"... One of the important types of information on the Web is the opinions expressed in the user generated content, e.g., customer reviews of products, forum posts, and blogs. In this paper, we focus on customer reviews of products. In particular, we study the problem of determining the semantic orientati ..."
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Cited by 179 (10 self)
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One of the important types of information on the Web is the opinions expressed in the user generated content, e.g., customer reviews of products, forum posts, and blogs. In this paper, we focus on customer reviews of products. In particular, we study the problem of determining the semantic orientations (positive, negative or neutral) of opinions expressed on product features in reviews. This problem has many applications, e.g., opinion mining, summarization and search. Most existing techniques utilize a list of opinion (bearing) words (also called opinion lexicon) for the purpose. Opinion words are words that express desirable (e.g., great, amazing, etc.) or undesirable (e.g., bad, poor, etc) states. These approaches, however, all have some major shortcomings. In this paper, we propose a holistic lexicon-based approach to solving the problem by exploiting external evidences and linguistic conventions of natural language expressions. This approach allows the system to handle opinion words that are context dependent, which cause major difficulties for existing algorithms. It also deals with many special words, phrases and language constructs which have impacts on opinions based on their linguistic patterns. It also has an effective function for aggregating multiple conflicting opinion words in a sentence. A system, called Opinion Observer, based on the proposed technique has been implemented. Experimental results using a benchmark product review data set and some additional reviews show that the proposed technique is highly effective. It outperforms existing methods significantly.
Creating Subjective and Objective Sentence Classifiers from Unannotated Texts
- INTELLIGENT TEXT PROCESSING (CICLING-05)
, 2005
"... This paper presents the results of developing subjectivity classifiers using only unannotated texts for training. The performance rivals that of previous supervised learning approaches. In addition, we advance the state of the art in objective sentence classification by learning extraction patterns ..."
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Cited by 162 (10 self)
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This paper presents the results of developing subjectivity classifiers using only unannotated texts for training. The performance rivals that of previous supervised learning approaches. In addition, we advance the state of the art in objective sentence classification by learning extraction patterns associated with objectivity and creating objective classifiers that achieve substantially higher recall than previous work with comparable precision.
Sentiment analysis and subjectivity
- Handbook of Natural Language Processing, Second Edition. Taylor and Francis Group, Boca
, 2010
"... Textual information in the world can be broadly categorized into two main types: facts and opinions. Facts are objective expressions about entities, events and their properties. Opinions are usually subjective expressions that describe people’s sentiments, appraisals or feelings toward entities, eve ..."
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Cited by 120 (8 self)
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Textual information in the world can be broadly categorized into two main types: facts and opinions. Facts are objective expressions about entities, events and their properties. Opinions are usually subjective expressions that describe people’s sentiments, appraisals or feelings toward entities, events and their properties. The concept of opinion is very broad. In this chapter, we only focus on opinion expressions that convey people’s positive or negative sentiments. Much of the existing research on textual information processing has been focused on mining and retrieval of factual information, e.g., information retrieval, Web search, text classification, text clustering and many other text mining and natural language processing tasks. Little work had been done on the processing of opinions until only recently. Yet, opinions are so important that whenever we need to make a decision we want to hear others ’ opinions. This is not only true for individuals but also true for organizations. One of the main reasons for the lack of study on opinions is the fact that there was little opinionated text available before the World Wide Web. Before the Web, when an individual needed to make a decision, he/she typically asked for opinions from friends and families. When an organization wanted to find the opinions or sentiments of the general public about its products and services, it conducted opinion polls, surveys, and focus groups. However, with the Web, especially with the explosive growth of the usergenerated
Enhanced Sentiment Learning Using Twitter Hashtags and Smileys
"... Automated identification of diverse sentiment types can be beneficial for many NLP systems such as review summarization and public media analysis. In some of these systems there is an option of assigning a sentiment value to a single sentence or a very short text. In this paper we propose a supervis ..."
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Cited by 112 (3 self)
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Automated identification of diverse sentiment types can be beneficial for many NLP systems such as review summarization and public media analysis. In some of these systems there is an option of assigning a sentiment value to a single sentence or a very short text. In this paper we propose a supervised sentiment classification framework which is based on data from Twitter, a popular microblogging service. By utilizing 50 Twitter tags and 15 smileys as sentiment labels, this framework avoids the need for labor intensive manual annotation, allowing identification and classification of diverse sentiment types of short texts. We evaluate the contribution of different feature types for sentiment classification and show that our framework successfully identifies sentiment types of untagged sentences. The quality of the sentiment identification was also confirmed by human judges. We also explore dependencies and overlap between different sentiment types represented by smileys and Twitter hashtags. 1
Movie review mining and summarization
- In Proceedings of the International Conference on Information and Knowledge Management (CIKM
, 2006
"... With the flourish of the Web, online review is becoming a more and more useful and important information resource for people. As a result, automatic review mining and summarization has become a hot research topic recently. Different from traditional text summarization, review mining and summarizatio ..."
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Cited by 101 (1 self)
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With the flourish of the Web, online review is becoming a more and more useful and important information resource for people. As a result, automatic review mining and summarization has become a hot research topic recently. Different from traditional text summarization, review mining and summarization aims at extracting the features on which the reviewers express their opinions and determining whether the opinions are positive or negative. In this paper, we focus on a specific domain – movie review. A multi-knowledge based approach is proposed, which integrates WordNet, statistical analysis and movie knowledge. The experimental results show the effectiveness of the proposed approach in movie review mining and summarization.
