Results 11 - 20
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1,290
E-commerce systems success: An attempt to extend and respecify the Delone and Maclean model of IS success
- Journal of Electronic Commerce Research
, 2001
"... E-commerce success is an issue that has attracted the interest of many pundits. There is a general scarcity of models and frameworks for evaluating e-commerce success. Whether traditional information systems success models can be extended to investigating e-commerce success is yet to be investigated ..."
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Cited by 68 (0 self)
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E-commerce success is an issue that has attracted the interest of many pundits. There is a general scarcity of models and frameworks for evaluating e-commerce success. Whether traditional information systems success models can be extended to investigating e-commerce success is yet to be investigated. This paper proposes a partial extension and respecification of the Delone and Maclean model of IS success to e-commerce systems. Customer Ecommerce Satisfaction (CES) is proposed as a dependent variable to e-commerce success and its relationships with e-commerce system quality, content quality, use, trust and support are defined and discussed. Further research into developing, validating and empirically testing the model is proposed. Keywords: E-commerce, E-commerce systems success, Customer e-commerce satisfaction, Delone and Maclean 1.
An empirical investigation of net-enabled business value
- MIS Quarterly
, 2004
"... Research at the University of Texas at Austin for financial support. Prabhudev Konana ..."
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Cited by 58 (0 self)
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Research at the University of Texas at Austin for financial support. Prabhudev Konana
Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with Asp Services
- MIS Quarterly
"... 1Robert W. Zmud was the accepting senior editor for this paper. In spite of the promise and potential of improving the way organizations develop, operate and main-tain information technology (IT) applications, appli-cation service providers (ASPs) have fared poorly in terms of attracting a large cli ..."
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Cited by 57 (0 self)
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1Robert W. Zmud was the accepting senior editor for this paper. In spite of the promise and potential of improving the way organizations develop, operate and main-tain information technology (IT) applications, appli-cation service providers (ASPs) have fared poorly in terms of attracting a large client base. Anec-dotal evidence in the business press points to limited satisfaction among users of ASP, which calls for an assessment of determinants of satis-faction with ASP. In this paper, we draw upon the consumer satisfaction paradigm widely employed in marketing literature to analyze post-usage satisfaction with ASP services. We develop a conceptual model of satisfaction with ASP and empirically test the predictions using data from 256 firms using ASP services. Expectations about ASP service have a significant influence on the performance evaluation of ASPs, and experience-based norms have only limited significance in explaining satisfaction with ASP. We also find empirical support for the influence of performance and disconfirmation on the satisfaction with ASP. Implications for both ASPs and organizations adopting ASP services are discussed.
2006a) The process of innovation assimilation by firms in different countries: a technology diffusion perspective on e-business
- Management Science
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A knowledge management success model: Theoretical development and empirical validation
- Journal of Management Information Systems
, 2006
"... JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JS ..."
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Cited by 50 (1 self)
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JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org.
18 Reasons Why IT-Reliant Work Systems Should Replace ‘The
- IT Artifact’ as the Core Subject Matter of the IS Field,” Communications of the AIS
, 2003
"... In an important ISR research commentary, Orlikowski and Iacono [2001] argue that the IS field does not deeply engage in its core subject matter, “the IT artifact. ” Although agreeing with their analysis and their conclusions concerning the unfortunate lack of engagement with the IT artifact, this ar ..."
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In an important ISR research commentary, Orlikowski and Iacono [2001] argue that the IS field does not deeply engage in its core subject matter, “the IT artifact. ” Although agreeing with their analysis and their conclusions concerning the unfortunate lack of engagement with the IT artifact, this article questions their premise that the IT artifact should be viewed as the core of the IS field. After defining the term “work system ” and summarizing previously published frameworks for understanding a work system in operation and a work system life cycle, this article presents 18 reasons why IT-reliant work systems should replace “the IT artifact ” as the core of the IS field. Taken in combination, the 18 reasons express a belief that today’s IS field is inherently work system-centric, rather than IT-centric even though IT artifacts are present wherever the IS discipline is genuinely relevant. The specific reasons involve important topics including IS success, IS costs, IS risks, IS life cycles, methods for analyzing systems, communication with business professionals, organizing and codifying knowledge about systems in organizations, and maximizing the value of IS research.
Dead Or Alive? The Development, Trajectory and Future of Technology Adoption Research
- Journal of the Association for Information Systems; Atlanta
, 2007
"... Research on individual-level technology adoption is one of the most mature streams of information systems (IS) research. In this paper, we compare the progress in the area of technology adoption with two widely-researched streams in psychology and organizational behavior: theory of planned behavior ..."
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Cited by 47 (2 self)
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Research on individual-level technology adoption is one of the most mature streams of information systems (IS) research. In this paper, we compare the progress in the area of technology adoption with two widely-researched streams in psychology and organizational behavior: theory of planned behavior and job satisfaction. In addition to gauging the progress in technology adoption research, this allows us to identify some fruitful areas for future research. Based on our comparison, we conclude that there has been excellent progress in technology adoption research. However, as a next step, we call for research focused on interventions, contingencies, and alternative theoretical perspectives (to the largely social psychology-based technology adoption research. Also, we believe it would be important to use the comparisons discussed here as a
Critical Success Factors of Enterprise Resource Planning Systems Implementation Success in China
"... ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget [16] and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP system ..."
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Cited by 44 (0 self)
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ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget [16] and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10 % [28] which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White’s ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-Graph are used to collect and analyze data. Discussions on the results of data analysis are made. 1.
The Conceptualization and Empirical Validation of Web Site User Satisfaction
, 2004
"... This article addresses the concern for effective web site design by means of the conceptualization and empirical validation of a web site user satisfaction construct. Based on IS success theory, hypermedia design theory, a qualitative exploratory pilot study, and a quantitative online critical incid ..."
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Cited by 41 (0 self)
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This article addresses the concern for effective web site design by means of the conceptualization and empirical validation of a web site user satisfaction construct. Based on IS success theory, hypermedia design theory, a qualitative exploratory pilot study, and a quantitative online critical incident technique, we introduce and define the construct of web site user satisfaction, explore its dimensionality, provide empirical validation of the construct and its underlying dimensionality, develop a standardized instrument with desirable psychometric properties for measuring WUS, and explore the measure's theoretical and practical application.
ERP implementation issues in advanced and developing countries
- Business Process Management Journal
, 2001
"... ***Reprinted with permission. No further reproduction is authorized without written permission from Emerald Publications. This version of the document is not the version of record. Figures and/or pictures may be missing from this format of the document.*** There is an increasing need to implement a ..."
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Cited by 38 (0 self)
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***Reprinted with permission. No further reproduction is authorized without written permission from Emerald Publications. This version of the document is not the version of record. Figures and/or pictures may be missing from this format of the document.*** There is an increasing need to implement a total business solution which supports major functionalities of a business. Enterprise resource planning (ERP) software is designed to meet this need, and has been widely adopted by organizations in developed countries. Meanwhile, ERP is beginning to appear in many organizations of developing countries. Little research has been conducted to compare the implementation practices of ERP in developed vs developing countries. Our research shows that ERP technology faces additional challenges in developing countries related to economic, cultural, and basic infrastructure issues. This article identifies a range of issues concerning ERP implementation by making a comparison of advanced and developing countries.
