Adaptive behavior of impatient customers in tele-queues: theory and empirical support (2002)

by E Zohar, A Mandelbaum, N Shimkin
Venue:ED, QD or QED) – recall Section 6. Probability of wait. Following Palm [26], P{W > 0} = 1 + A � A � nµ θ θ � nµ λ θ , θ � λ , � − 1 · E1,n � · E1,n , (A.1) Probability