After explaining why business executives and academics should consider thinking about a rigorous approach to e-business models, we introduce a new e-Business Model Ontology. Using the concept of business models can help companies understand, communicate and share, change, measure, simulate and learn more about the different aspects of e-business in their firm. The generic e-Business Model Ontology (a rigorous definition of the e-business issues and their interdependencies in a company's business model), which we outline in this paper is the foundation for the development of various useful tools for e-business management and IS Requirements Engineering. The e-Business Model Ontology is based on an extensive literature review and describes the logic of a "business system" for creating value in the Internet era. It is composed of four main pillars, which are Product Innovation, Infrastructure Management, Customer Relationship and Financial Aspects. These elements are then further decomposed.

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Abstract: Electronic commerce (E-commerce) is sharing business information, maintaining business relationships, and conducting business transactions by means of telecommunications networks. Traditional E-commerce, conducted with the use of information technologies centering on electronic data interchange (EDI) over proprietary value-added networks, is rapidly moving to the Internet. The Internet's World Wide Web has become the prime driver of contemporary E-commerce. This paper presents a hierarchical framework of E-commerce development, as well as of analysis, range from the wide-area telecommunications infrastructure to electronic marketplaces and electronic hierarchies enabled by E-commerce. Several nodal problems are discussed that will define future development in E-commerce, including integrating electronic payment into the buying process, building a consumer marketplace, the governance of electronic business, and the new intermediation. The paper also introduces the International Journal of Electronic Commerce, which will provide an integrated view of the new E-commerce.

The literature on electronic commerce (EC) and electronic marketplaces has long recognized the importance of different kinds of intermediaries and the different functions they serve [5]. The Internet is most often discussed in connection with digital intermediaries [76], as the displacement of traditional intermediaries. In this research, we propose a new conceptual framework for understanding how competition in business-tobusiness (B2B) EC in the presence of information technology (IT) innovations changes firm-level strategy choices and the structure of the marketplace. We also identify and discuss the economic forces that lead to these changes. In this context, we further describe a recurring pattern of intermediation, disintermediation and reintermediation through an "IDR framework." We also explain the impetus for technological reintermediation, where a disenfranchised traditional player is able to compete again, by leveraging technological innovations with co-specialized assets. W...

Abstract The emerging electronic economy is bringing with it new forms of IT-enabled intermediation, virtual supply chains, rapidly changing electronic commerce technologies, increasing knowledge intensity, and unprecedented sensitivity for time-to-market by customers. Customers are demanding more value, customized to their exact needs, at less cost, and as quickly as possible. The enterprises that will survive in such a demanding environment will need to innovate and invent new ways of creating value, and will require different enterprise architectures and different IT infrastructures. This article focuses on providing a framework for guiding an enterprise as it transforms itself to function more effectively in the electronic economy. Using the distribution industry in general and Marshall Industries in particular as a context, the article draws insights for transforming an extended enterprise's architecture and its IT infrastructure to enable new ways of creating value in ...

Successfully conducting business on the Internet calls for new marketing paradigms that meet the requirements of the unique combination of its inherent characteristics: electronic markets, technological platform, and marketing issues. In this context, electronic markets are the framework in which market transactions are performed on the Internet. Underlying Internet technology forces marketing activities to be different from the ones applied to traditional sales channels and performance marketing is the essential ingredient for creating the best offering for the customer. The Web Assessment model unites these constituting characteristics into one approach for the evaluation of commercial Web sites. The Web Assessment methodology has been developed over the last one and a half years and the initial ideas have already been presented at conferences on information systems ([20], [21]). Based upon the Web Assessment methodology a software tool was created in order to enable Web users to make an online evaluation of their favorite Web sites. The paper describes the underlying model and presents the first observations which could be made when using the tool. The findings outlined in this paper were collected from participating Internet users who completed the online questionnaire. The data is a collection of subjective user assessments of various Internet commerce applications. There are various kinds of observations which can be made with the Web Assessment tool. We selected examples portraying a "single company profile " and an "inter-business comparison". The inter-business comparisons is explored in more detail using the examples of two bookstores – the already legendary virtual Amazon.com versus the traditional bookseller Barnes & Noble.

The advent of the digital economy and the increasingly important role of various types of electronic market places provide unprecedented opportunity for suppliers of products and services to experiment with new pricing mechanisms and subsequent pricing models. Economic appropriateness, technical feasibility, and purposes of such pricing mechanisms depend mainly on product characteristics, customer groups, sales volume, and eventually the role of the three most important actors, ‘suppliers’, ‘intermediaries’, and ‘consumers’. New information technologies not only enable businesses to charge flexible prices on the Internet, but also allow for new price setting mechanisms in which consumers specify their interests and requirements. This paper provides some conceptual background for developing net-based pricing models and reflects first empirical evidences against it. 1

Please do not quote from this version, which probably differs slightly from the version in print. Abstract. Research on the Internet's role in politics has struggled to transcend technological determinism-- the assumption, often inadvertent, that the technology simply imprints its own logic on social relationships. An alternative approach traces the ways, often numerous, in which an institution's participants appropriate the technology in the service of goals, strategies, and relationships that the institution has already organized. This amplification model can be applied in analyzing the Internet's role in politics. After critically surveying a list of widely held views on the matter, this paper illustrates how the amplification model might be applied to concrete problems. These include the development of social networks and ways that technology is used to bind people together into a polity. 1

With the ever increasing popularity of electronic commerce, the evaluation of antecedents and of customer satisfaction have become very important for the cyber shopping store (CSS) and for researchers. The various models of customer satisfaction that researchers have provided so far are mostly based on the traditional business channels and thus may not be appropriate for CSSs. This research has employed case and survey methods to study the antecedents of customer satisfaction. Though case methods a research model with hypotheses is developed. And through survey methods, the relationships between antecedents and satisfaction are further examined and analyzed. We find five antecedents of customer satisfaction to be more appropriate for online

The development of the Digital Economy will have a fundamental impact on the structures and processes of economic systems. The paper therefore begins with outlining the general challenges arising in the context of the Digital Economy. It focuses on the relationship between suppliers and customers in the described context. After a more detailed explanation of this, we analyze the challenges for the financial industry arising from the general development of the Digital Economy. After that we will develop the outline of a new approach to the management of customer relationship focusing mainly on the building blocks. We will provide examples of applying these building blocks to the financial industry.