Social resources like trust and shared identity make it easier for people to work and play together. Such social resources are sometimes referred to as social capital. Thirty years ago, Americans built social capital as a side effect of participation in civic organizations and social activities, including bowling leagues. Today, they do so far less frequently (Putnam 2000). HCI researchers and practitioners need to find new ways for people to interact that will generate even more social capital than bowling together does. A new theoretical construct, SocioTechnical Capital, provides a framework for generating and evaluating technology-mediated social relations.

A computer network is a social network The network revolution We find community in networks, not groups. Although people often view the world in terms of groups (Freeman, 1992), they function in networks. In networked societies: boundaries are permeable, interactions are with diverse others, connections switch between multiple networks, and hierarchies can be flatter and recursive. The change from groups to networks can be seen at many levels. Trading and political blocs have lost their monolithic character in the world system. Organizations form complex networks of alliance and exchange rather than cartels, and workers report to multiple peers and superiors. Management by multiply-connected network is replacing management by hierarchal tree and management by two-dimensional matrix (Berkowitz, 1982; Wellman, 1988; Castells, 1996). Communities are far-flung, loosely-bounded, sparsely-knit and fragmentary. Most people operate in multiple, thinly-connected, partial communities as they deal with networks of kin, neighbours, friends, workmates and organizational ties. Rather than fitting into the same group as those around them, each person has his/her own

We analyze collaborative play in an online video game, World of Warcraft, the most popular personal computer game in the United States, with significant markets in Asia and Europe. Based on an immersive ethnographic study, we describe how the social organization of the game and player culture affect players ’ enjoyment and learning of the game. We discovered that play is characterized by a multiplicity of collaborations from brief informal encounters to highly organized play in structured groups. The variety of collaborations makes the game more fun and provides rich learning opportunities. We contrast these varied collaborations, including those with strangers, to the “gold standard ” of Gemeinschaft-like communities of close relations in tightknit groups. We suggest populations for whom similar games could be designed.

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Introduction A combination of Internet use and home computing have increasingly moved activities once almost exclusively ascribed to the public realm into the private home. It is increasingly possible to work, shop and participate in leisure activities all from within the refuge of the private residence. Computer-mediated communication allows for greater connectivity to resources and information, but simultaneously it may be disconnecting us from members of our social networks and reducing public participation. As globally connected as the Internet is the technology necessary for participation is inherently local, primarily available at work, school and increasing from home. Will the location of new information and communication technology in the home isolate us from our local surroundings? How will computer-mediated communication effect social relations at the local level? Netville The ideal setting to research the effects of home-centered communication and i

As the Internet has changed communication, commerce, and the distribution of information, so too it is changing psychological research. Psychologists can observe new or rare phenomena online and can do research on traditional psychological topics more efficiently, enabling them to expand the scale and scope of their research. Yet these opportunities entail risk both to research quality and to human subjects. Internet research is inherently no more risky than traditional observational, survey, or experimental methods. Yet the risks and safeguards against them will differ from those characterizing traditional research and will themselves change over time. This article describes some benefits and challenges of conducting psychological research via the Internet and offers recommendations to both researchers and institutional review boards for dealing with them. The Internet and the widespread diffusion of personal computing have the potential for unparalleled impact on the conduct of psychological research, changing the way psychologists collaborate, collect data, and disseminate their results. In this article, we focus on the way the Internet is changing the process of empirical research, identifying both opportunities and challenges. The Internet presents empirical researchers with tremendous opportunities. It lowers many of the costs of collecting data on human behavior, allowing researchers, for example, to run online experiments involving thousands of subjects with minimal intervention on the part of experimenters (Nosek, Banaji, & Greenwald, 2002b). Internet chat rooms and bulletin boards provide a rich sample of human behavior that can be mined for studies of communication (Galegher, Sproull, & Kiesler, 1998), prejudice (Glaser, Dixit, &

a metadata-based information environment, and describe its potential applications for internet and intranet-based distributed software development. CHIME derives many of its concepts from Multi-User Domains (MUDs), placing users in a semi-automatically generated 3D virtual world representing the software system. Users interact with project artifacts by "walking around " the virtual world, where they potentially encounter and collaborate with other users ' avatars. CHIME aims to support large software development projects, in which team members are often geographically and temporally dispersed, through novel use of virtual environment technology. We describe the mechanisms through which CHIME worlds are populated with project artifacts, as well as our initial experiments with CHIME and our future goals for the system. 1

Industry analysts currently disagree about the future of domestic computing. Some predict increasing sales of home PCs while others predict the break-up of the PC into a variety of information appliances. In this paper we report a study of home PC use which illuminates this issue from the perspective of existing PC-owning families. Eleven PCowning families from the Boston area were interviewed at home about their current PC use, their attitudes to computers and the location of technology in their homes. We found that the general purpose nature of the home PC offers something for everybody in the household, and quickly becomes an established part of family life. Indeed, it was so popular in the households we visited that it had resulted in widespread competition for PC time, and had caused parents to worry about how best to control PC and internet access and influence. These behaviours and concerns led adults and children to express quite different preferences for relocating their computing experience around the house. However in both cases the needs were for better access to multifunctional extensions of the main PC. The implications of these findings for home PC and appliance evolution are discussed.

The Internet is the latest in a long succession of communication technologies. The goal of this work is to draw lessons from the evolution of all these services. Little attention is paid to technology as such, since that has changed radically many times. Instead, the stress is on the steady growth in volume of communication, the evolution in the type of traffic sent, the qualitative change this growth produces in how people treat communication, and the evolution of pricing. The focus is on the user, and in particular on how quality and price differentiation have been used by service providers to influence consumer behavior, and how consumers have reacted.

Blogs, regularly updated online journals, allow people to quickly and easily create and share online content. Most bloggers write about their everyday lives and generally have a small audience of regular readers. Readers interact with bloggers by contributing comments in response to specific blog posts. Moreover, readers of blogs are often bloggers themselves and acknowledge their favorite blogs by adding them to their blogrolls or linking to them in their posts. This paper presents a study of bloggers’ online and real life relationships in three blog communities: Kuwait Blogs, Dallas/Fort Worth Blogs, and United Arab Emirates Blogs. Through a comparative analysis of the social network structures created by blogrolls and blog comments, we find different characteristics for different kinds of links. Our online survey of the three communities reveals that few of the blogging interactions reflect close offline relationships, and moreover that many online relationships were formed through blogging. 1.