The KNOWITALL system aims to automate the tedious process of extracting large collections of facts (e.g., names of scientists or politicians) from the Web in an unsupervised, domain-independent, and scalable manner. The paper presents an overview of KNOW-ITALL’s novel architecture and design principles, emphasizing its distinctive ability to extract information without any hand-labeled training examples. In its first major run, KNOW-ITALL extracted over 50,000 facts, but suggested a challenge: How can we improve KNOW-ITALL’s recall and extraction rate without sacrificing precision? This paper presents three distinct ways to address this challenge and evaluates their performance. Pattern Learning learns domain-specific extraction rules, which enable additional extractions. Subclass Extraction automatically identifies sub-classes in order to boost recall. List Extraction locates lists of class instances, learns a “wrapper ” for each list, and extracts elements of each list. Since each method bootstraps from KNOWITALL’s domainindependent methods, the methods also obviate hand-labeled training examples. The paper reports on experiments, focused on named-entity extraction, that measure the relative efficacy of each method and demonstrate their synergy. In concert, our methods gave KNOW-ITALL a 4-fold to 8-fold increase in recall, while maintaining high precision, and discovered over 10,000 cities missing from the Tipster Gazetteer.

Consumers are often forced to wade through many on-line reviews in order to make an informed product choice. This paper introduces OPINE, an unsupervised informationextraction system which mines reviews in order to build a model of important product features, their evaluation by reviewers, and their relative quality across products. Compared to previous work, OPINE achieves 22 % higher precision (with only 3 % lower recall) on the feature extraction task. OPINE’s novel use of relaxation labeling for finding the semantic orientation of words in context leads to strong performance on the tasks of finding opinion phrases and their polarity. 1

The evaluative character of a word is called its semantic orientation. Positive semantic orientation indicates praise (e.g., “honest”, “intrepid”) and negative semantic orientation indicates criticism (e.g., “disturbing”, “superfluous”). Semantic orientation varies in both direction (positive or negative) and degree (mild to strong). An automated system for measuring semantic orientation would have application in text classification, text filtering, tracking opinions in online discussions, analysis of survey responses, and automated chat systems (chatbots). This article introduces a method for inferring the semantic orientation of a word from its statistical association with a set of positive and negative paradigm words. Two instances of this approach are evaluated, based on two different statistical measures of word association: pointwise mutual information (PMI) and latent semantic analysis (LSA). The method is experimentally tested with 3,596 words (including adjectives, adverbs, nouns, and verbs) that have been manually labeled positive (1,614 words) and negative (1,982 words). The method attains an accuracy of 82.8 % on the full test set, but the accuracy rises above 95 % when the algorithm is allowed to abstain from classifying mild words.

Identifying sentiments (the affective parts of opinions) is a challenging problem. We present a system that, given a topic, automatically finds the people who hold opinions about that topic and the sentiment of each opinion. The system contains a module for determining word sentiment and another for combining sentiments within a sentence. We experiment with various models of classifying and combining sentiment at word and sentence levels, with promising results. 1

The Web has become an excellent source for gathering consumer opinions. There are now numerous Web sites containing such opinions, e.g., customer reviews of products, forums, discussion groups, and blogs. This paper focuses on online customer reviews of products. It makes two contributions. First, it proposes a novel framework for analyzing and comparing consumer opinions of competing products. A prototype system called Opinion Observer is also implemented. The system is such that with a single glance of its visualization, the user is able to clearly see the strengths and weaknesses of each product in the minds of consumers in terms of various product features. This comparison is useful to both potential customers and product manufacturers. For a potential customer, he/she can see a visual side-by-side and feature-by-feature comparison of consumer opinions on these products, which helps him/her to decide which product to buy. For a product manufacturer, the comparison enables it to easily gather marketing intelligence and product benchmarking information. Second, a new technique based on language pattern mining is proposed to extract product features from Pros and Cons in a particular type of reviews. Such features form the basis for the above comparison. Experimental results show that the technique is highly effective and outperform existing methods significantly.

Abstract. This paper describes a corpus annotation project to study issues in the manual annotation of opinions, emotions, sentiments, speculations, evaluations and other private states in language. The resulting corpus annotation scheme is described, as well as examples of its use. In addition, the manual annotation process and the results of an inter-annotator agreement study on a 10,000-sentence corpus of articles drawn from the world press are presented.

This paper presents the results of developing subjectivity classifiers using only unannotated texts for training. The performance rivals that of previous supervised learning approaches. In addition, we advance the state of the art in objective sentence classification by learning extraction patterns associated with objectivity and creating objective classifiers that achieve substantially higher recall than previous work with comparable precision.

We present Sentiment Analyzer (SA) that extracts sentiment (or opinion) about a subject from online text documents. Instead of classifying the sentiment of an entire document about a subject, SA detects all references to the given subject, and determines sentiment in each of the references using natural language processing (NLP) techniques. Our sentiment analysis consists of 1) a topic specific feature term extraction, 2) sentiment extraction, and 3) (subject, sentiment) association by relationship analysis. SA utilizes two linguistic resources for the analysis: the sentiment lexicon and the sentiment pattern database. The performance of the algorithms was verified on online product review articles (“digital camera ” and “music ” reviews), and more general documents including general webpages and news articles. 1.

Lexical-semantic resources, including thesauri and WORDNET, have been successfully incorporated into a wide range of applications in Natural Language Processing. However they are very difficult and expensive to create and maintain, and their usefulness has been severely hampered by their limited coverage, bias and inconsistency. Automated and semi-automated methods for developing such resources are therefore crucial for further resource development and improved application performance.

Numerous NLP applications rely on search-engine queries, both to extract information from and to compute statistics over the Web corpus. But search engines often limit the number of available queries. As a result, query-intensive NLP applications such as Information Extraction (IE) distribute their query load over several days, making IE a slow, offline process. This paper introduces a novel architecture for IE that obviates queries to commercial search engines. The architecture is embodied in a system called KNOWITNOW that performs high-precision IE in minutes instead of days. We compare KNOWITNOW experimentally with the previouslypublished KNOWITALL system, and quantify the tradeoff between recall and speed. KNOWITNOW’s extraction rate is two to three orders of magnitude higher than KNOWITALL’s.