Modern window-based user interface systems generate user interface events as natural products of their normal operation. Because such events can be automatically captured and because they indicate user behavior with respect to an application's user interface, they have long been regarded as a potentially fruitful source of information regarding application usage and usability. However, because user interface events are typically voluminos and rich in detail, automated support is generally required to extract information at a level of abstraction that is useful to investigators interested in analyzing application usage or evaluating usability. This survey examines computer-aided techniques used by HCI practitioners and researchers to extract usability-related information from user interface events. A framework is presented to help HCI practitioners and researchers categorize and compare the approaches that have been, or might fruitfully be, applied to this problem. Because many of the techniques in the research literature have not been evaluated in practice, this survey provides a conceptual evaluation to help identify some of the relative merits and drawbacks of the various classes of approaches. Ideas for future research in this area are also presented. This survey addresses the following questions: How might user interface events be used in evaluating usability? How are user interface events related to other forms of usability data? What are the key challenges faced by investigators wishing to exploit this data? What approaches have been brought to bear on this problem and how do they compare to one another? What are some of the important open research questions in this area?

Use of technology often has unpleasant side effects, which may include strong, negative emotional states that arise during interaction with computers. Frustration, confusion, anger, anxiety and similar emotional states can affect not only the interaction itself, but also productivity, learning, social relationships, and overall well-being. This paper suggests a new solution to this problem: designing human-computer interaction systems to actively support users in their ability to manage and recover from negative emotional states. An interactive affect-support agent was designed and built to test the proposed solution in a situation where users were feeling frustration. The agent's text-only interaction used components of active listening, empathy, and sympathy, in an effort to support users in their ability to recover from frustration. The agent's effectiveness was evaluated against two control conditions, which were also text-based interactions: (1) users' emotions were ignored, and (...

Researchers in Computer Supported Cooperative Work have recently developed discount evaluation methods for shared-workspace groupware. Most discount methods rely on some understanding of the context in which the groupware systems will be used, which means that evaluators need to model the tasks that groups will perform. However, existing task analysis schemes are not well suited to the needs of groupware evaluation: they either do not deal with collaboration issues, do not use an appropriate level of analysis for concrete assessment of usability in interfaces, or do not adequately represent the variability inherent in group work. To fill this gap, we have developed a new modeling technique called Collaboration Usability Analysis. CUA focuses on the teamwork that goes on in a group task rather than the taskwork. To enable closer links between the task representation and the groupware interface, CUA grounds each collaborative action in a set of group work primitives called the mechanics of collaboration. To represent the range of ways that a group task can be carried out, CUA allows variable paths through the execution of a task, and allows alternate paths and optional tasks to be modeled. CUA’s main contribution is to provide evaluators with a framework in which they can simulate the realistic use of a groupware system

Software maintenance and evolution are the dominant activities in the software lifecycle. Modularization can separate design decisions and allow them to be independently evolved, but modularization often breaks down and complicated global changes are required. Tool support can reduce the costs of these unfortunate changes, but current tools are limited in their ability to manage information for large-scale software evolution. In this paper we argue that the map metaphor can serve as an organizing principle for the design of effective tools for performing global software changes. We describe the design of Aspect Browser, developed around the map metaphor, and discuss a case study of removing a feature from a 500,000 line program written in Fortran and C. 1

this article we describe our design-oriented evaluation method and apply it to a highly popular commercial application: Microsoft's Art Gallery, a hypermedia guide to the National Gallery in London 's painting collection. Art Gallery is an outstanding and enjoyable application. Initially designed only for the museum's visitors [20], it is now widely available as a CD-ROM [17].

At first glance it seems absurd that busy people doing important jobs should want their computers to interrupt them. Interruptions are disruptive and people need to concentrate to make good decisions. However, successful job performance also frequently depends on people's abilities to (a) constantly monitor their dynamically changing information environments, (b) collaborate and communicate with other people in the system, and (c) supervise background autonomous services. These critical abilities can require people to simultaneously query a large set of information sources, continuously monitor for important events, and respond to and communicate with other human operators. Automated monitoring

Although engineering models of user behavior have enjoyed a rich history in HCI, they have yet to have a widespread impact due to the complexities of the modeling process. In this paper we describe a development system in which designers generate predictive cognitive models of user behavior simply by demonstrating tasks on HTML mock-ups of new interfaces. Keystroke-Level Models are produced automatically using new rules for placing mental operators, then implemented in the ACT-R cognitive architecture. They interact with the mock-up through integrated perceptual and motor modules, generating behavior that is automatically quantified and easily examined. Using a query-entry user interface as an example [19], we demonstrate that this new system enables more rapid development of predictive models, with more accurate results, than previously published models of these tasks. Author Keywords

The acceptance of UML as a de facto standard for the design of object-oriented systems, together with the explosive growth of the World Wide Web has raised the need for UML extensions to model hypermedia applications running on the Internet. In this paper we propose such an extension for modeling the navigation and the user interfaces of hypermedia systems. Similar to other design methods for hypermedia systems we view the design of hypermedia systems as consisting of three models: the conceptual, navigational and presentational model. The conceptual model consists of a class diagram identifying the objects of the problem domain and their relations. The navigational model describes the navigation structure of the hypermedia application by a class diagram specifying which navigational nodes are defined and an object diagram showing how these navigational nodes are visited. Finally, the presentational model describes the abstract user interface by composite objects and its dynamic behavior by state diagrams. Each model is built using the notations provided by the UML, applying the extension mechanism of the UML, i.e. stereotypes and OCL constraints, when necessary.

We propose a precise UML-based authoring method for Web applications. This authoring method is part of the UML-based Web Engineering (UWE) approach. Starting with a requirement analysis done by use cases technique, it focuses on the design phase. The conceptual model of the application is used as guideline for modeling the navigation space. From the navigation space model we derive, in a next step, a navigation structure model which shows how to navigate through the navigation space using access elements like indexes, guided tours, queries and menus. Finally, a presentation model is constructed based on the navigation structure model. It provides an appropriate UML notation to support sketching and storyboarding. In addition, we suggest to use UML interaction diagrams to represent the presentation flow. During the whole development process we identify steps that can be performed in an automatic way thus providing the basis for a generation mechanism for Web application design. The different models of the design process are represented by using a UML conform extension of UML for Web applications (UML profile). The authoring process is illustrated with an example: a Web--based conference review system. The strength of the presented Web engineering approach is given by the fact that we use exclusively the UML notation and techniques. Moreover, our specification of constraints with OCL (part of UML) allows augmenting the exactitude of the models. In the same way our methodology has a high degree of precision in the description of guidelines of the authoring process of Web application, which can even partially be automated. Keywords: Web Engineering, Unified Modeling Language, Web applications, Authoring Process, Design Method, Systematic Development, UML Extension 1

Usability evaluation of systems for mobile computers and devices is an emerging area of research. This paper presents and evaluates six techniques for evaluating the usability of mobile computer systems in laboratory settings. The purpose of these techniques is to facilitate systematic data collection in a controlled environment and support the identification of usability problems that are experienced in mobile use. The proposed techniques involve various aspects of physical motion combined with either needs for navigation in physical space or division of attention. The six techniques are evaluated through two usability experiments where walking in a pedestrian street was used as a reference. Each of the proposed techniques had some similarities to testing in the pedestrian street, but none of them turned out to be completely comparable to that form of field-evaluation. Seating the test subjects at a table supported identification of significantly more usability problems than any of the other proposed techniques. However a large number of the additional problems identified using this technique were categorized as cosmetic. When increasing the amount of physical activity, the test subjects also experienced a significantly increased subjective workload. 1.