While knowledge is viewed by many as an asset, it is often difficult to locate particular items within a large electronic corpus. This paper presents an agent based framework for the location of resources to resolve a specific query, and considers the associated design issue. Aspects of the work

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Permission is granted for noncommercial reproduction of the work for educational or research purposes.

for this state of affairs is that existing theories of work The authors express great appreciation to members of the consulting firm that helped us gain access to the organizations where this research was conducted; to Kenneth Brousseau, Daniel Feldman, and Linda Frank for assistance in data collection

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