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Table 4: Extent of implementation of service delivery processes
2005
"... In PAGE 8: ....19 1.177 Service delivery covers the processes required for the planning and delivery of quality IT services, and looks at the longer-term processes associated with improving the quality of IT services delivered (Worthen, 2005). As shown in Table4 , implementation of IT service continuity management is the most advanced of the five ITIL service management processes. Although most respondents intend to implement all the ITIL processes, nine percent of respondents had no plans to implement the IT financial management process.... ..."
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Table 20 E-government service delivery targets of selected countries Country Electronic service delivery target
2001
"... In PAGE 52: ... Governments (mainly, but not exclusively, in developed countries) are putting in place strategies to transform themselves into e- governments, and setting targets to measure progress. Table20 provides some information about the... ..."
Table 1. Research Project Ideas Developed by Small Groups Service Delivery
"... In PAGE 8: ... Given the time allowed for this discussion, only one or two of the identified research questions could be further developed within each group. The topics each group selected for expanded discussion are shown in Table1... ..."
Table 1: Social Topology, ICT and Government Service Delivery Model Social Topology Region Network Fluidity
1980
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Table 5.1 Service delivery information and primary data sources Activity
Table 6.2 Availability of service delivery information Activity Groups Jurisdiction Data for
Table 1: The ten rules in the mind set change to meet the six aims of service delivery
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