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Abstract: Escalations refer to the actions taken when workflow activities, which constitute business processes, miss their deadlines. Typically, escalations increase the cost of business processes due to the execution of additional activities, the compensation of finished activities, or the intervention of highly-paid workers. In this paper, we present on-going research addressing workflow escalations and the cost associated with them. Our goal is twofold: (a) minimize the number of escalations during... (Update)
Context of citations to this paper: More
.... are able to recognize that a workflow will probably not meet a deadline, and can then try to escalate the workflow execution [15]. However, the objective of cost time optimization is typically not addressed by WFMS, neither at the workflow specification nor at the...
...slack. Possible alternatives for computing these internal deadlines are the no slack and proportional slack policies described in [PR97b]. In the former case, the internal deadline is set to the duration of the activity. In the later case, the duration is extended by a...
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BibTeX entry: (Update)
E. Panagos and M. Rabinovich. Reducing escalation-related costs in WFMSs. In A. Dogac et al., editor, NATO Advanced Study Institue on Workflow Management Systems and Interoperability. Springer, Istanbul, Turkey, August 1997. http://citeseer.ist.psu.edu/panagos97reducing.html More
@misc{ panagos97reducing,
author = "E. Panagos and M. Rabinovich",
title = "Reducing escalation-related costs in WFMSs",
text = "E. Panagos and M. Rabinovich. Reducing escalation-related costs in WFMSs.
In A. Dogac et al., editor, NATO Advanced Study Institue on Workflow Management
Systems and Interoperability. Springer, Istanbul, Turkey, August 1997.",
year = "1997",
url = "citeseer.ist.psu.edu/panagos97reducing.html" }
Citations (may not include all citations):1582 Scheduling algorithms for multiprogramming in hard realtime .. - Lin, Layland - 1973
283 An overview of workflow management: From process modeling to.. - Georgakopoulos, Hornick et al. - 1995
253 Scheduling real-time transactions: a performance evaluation (context) - Abbott, Garcia-Molina - 1988
97 Experimental evaluation of real-time transaction processing (context) - Huang, Stankovic et al. - 1989
79 Managing heterogeneous multi-system tasks to support enterpr.. - Krishnakumar, Sheth - 1995
44 Deadline assignment in a distributed soft real-time system - Kao, Garcia-Molina - 1993
39 Report from the NSF workshop on workflow and process automat.. - Sheth, Georgakopoulos et al. - 1996
30 Business process management with flowmark - Leymann, Roller - 1994
27 Subtask deadline assignment for complex distributed soft rea.. - Kao, Garcia-Molina - 1993
21 The Workflow Management Coalition Group. A workflow manageme.. - Management, workflow et al. - 1994
18 Priority assignment in real-time active databases - Sivasankaran, Stankovic et al. - 1996
7 Escalations in workflow management systems - Panagos, Rabinovich - 1996
6 Towards adaptive scheduling of tasks in transactional workfl.. - Marazakis, Nikolaou - 1995
6 Collaborative workflow system for the way people work (context) - Flow
6 Predictive workflow management - Panagos, Rabinovich - 1997
1 Inconcert technical product overview (context) - of, XSoft
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