R. Bentley, J. A. Hughes, D. Randall, T. Rodden, P. Sawyer, D. Shapiro, I. Sommerville  Home/Search
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Abstract: This paper relates experiences of a project where an ethnographic study of air traffic controllers is being used to inform the design of the controllers' interface to the flight data base. We outline the current UK air traffic control system, discuss the ethnographic work we have undertaken studying air traffic control as a cooperative activity, describe some of the difficulties in collaboration between software developers and sociologists and show how the ethnographic studies have influenced... (Update)
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BibTeX entry: (Update)
Bentley, R., Hughes, J.A., Randall, D., Rodden, T., Sawyer, P., Shapiro, D. & Somerville, I. (1992) Ethnographically-informed systems design for air traffic control. In Proceedings of CSCW '92, ACM Conference on Computer-Supported Cooperative Work. http://citeseer.ist.psu.edu/bentley92ethnographicallyinformed.html More
@inproceedings{ bentley92ethnographicallyinformed,
author = "R. Bentley and J. A. Hughes and D. Randall and T. Rodden and P. Sawyer and D. Shapiro and I. Sommerville",
title = "Ethnographically-informed systems design for air traffic control",
booktitle = "Proceedings of the {ACM} Conference on Computer Supported Cooperative Work ({CSCW}'92)",
publisher = "ACM Press",
address = "Toronto, Ontario",
pages = "123--129",
year = "1992",
url = "citeseer.ist.psu.edu/bentley92ethnographicallyinformed.html" }
Citations (may not include all citations):144 Plans and Situated Actions (context) - Suchman - 1987
43 Faltering from Ethnography to Design (context) - Hughes, Randall et al. - 1992
35 Collaborative Activity and Technological Design: Task coordi.. (context) - Heath, Luff - 1991
27 End-User Modifiability in Design Environments (context) - Fischer, Girgensohn - 1990
22 An architecture for tailoring cooperative multi-user display.. - Bentley, Rodden et al. - 1992
18 Harmonious Working and CSCW: Computer Technology and Air Tra.. (context) - Harper, Hughes et al. - 1991
9 Sociologists can be Surprisingly Useful in Interactive Syste.. - Sommerville, Rodden et al. - 1992
6 A Prototyping Environment for Dynamic Data Visualisation - Bentley, Rodden et al. - 1992
6 Working for Profit: The Social Organisation of Calculability.. (context) - Anderson, Hughes et al. - 1989
5 The Impact of automation on Air Traffic Control Systems (context) - Hopkin - 1991
4 The Automation of Air Traffic Control (context) - Hughes, Shapiro et al. - 1988
3 CSCW: The Convergence of Two Development Contexts (context) - Grudin - 1991
The graph only includes citing articles where the year of publication is known.
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