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Abstract: This paper explores the role of shopbot and pricebot software agents in electronic service markets, where users have to wait to obtain the service or product because sellers can only process requests at a finite rate. In our model, we consider a stream of customers that arrive in a market and, based on their expected utility costs, choose a seller from which they receive service, and we explore the effects of changing the information and capabilities available to buyers and sellers. We show... (Update)
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BibTeX entry: (Update)
@misc{ markopoulos-shopbots,
author = "Panos M. Markopoulos and Lyle H. Ungar",
title = "Shopbots and Pricebots in Electronic Service Markets",
url = "citeseer.ist.psu.edu/396947.html" }
Citations (may not include all citations):136 Middle-agents for the internet - Sycara, Decker et al. - 1997
120 Fundamentals of Queueing Theory (context) - Gross, Harris - 1985
51 Shopbots and pricebots - Greenwald, Kephart - 1999
24 Strategic pricebot dynamics - Greenwald, Kephart et al. - 1999
20 Price-war dynamics in a freemarket economy of software agent.. - Kephart, Hanson et al. - 1998
11 The American Economic Review (context) - Baron, product et al. - 1981
11 User delay costs and internal pricing for a service facility (context) - Dewan, Mendelson - 1990
7 Improving service by informing customers about anticipated d.. - Whitt - 1999
1 information and efficiency: The linc between solutions and e.. (context) - Nelson - 1993
1 The web is no shopper's paradise (context) - Mardesich - 1999
1 Price and waiting time dispersion among service firms (context) - Daniel, Mulligan - 1995
1 The great yuletide shakeout (context) - Green - 1999
1 Dynamic pricing in a reputation brokered agent mediated know.. (context) - Zacharia, Moukas et al. - 2000
1 Kephart and Amy Greenwald (context) - Jeffrey - 1999
1 Equilibrium in servicing industries: An economic application.. (context) - Davidson - 1988
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