Agent amplified communication (1996) [53 citations — 3 self]
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@INPROCEEDINGS{Kautz96agentamplified,author = {Henry Kautz and Bart Selman and Al Milewski},
title = {Agent amplified communication},
booktitle = {In Proceedings of the National Conference on Artificial Intelligence},
year = {1996},
pages = {3--9}
}
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Abstract:
We propose an agent-based framework for assisting and simplifying person-to-person communication for information gathering tasks. As an example, we focus on locating experts for any specified topic. In our approach, the informal person-to-person networks that exist within an organization are used to "referral chain " requests for expertise. User-agents help automate this process. The agents generate referrals by analyzing records of email communication patterns. Simulation results show that the higher responsiveness of an agent-based system can be effectively traded for the higher accuracy of a completely manual approach. Furthermore, preliminary experience with a group of users on a prototype system has shown that useful automatic
