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Abstract: Redesign of administrative business processes is currently attracting a lot of interest. Although many software tools exist to model such processes, hardly any attention is paid to the analysis of quantitative aspects to support or optimise the (re)design. In other application areas in which distributed systems play a role, such as computers and telecommunication systems, manufacturing systems and traffic, many techniques for quantitative analysis of, among others, temporal aspects have been... (Update)
Context of citations to this paper: More
...workflow descriptions. An often used quantitative measure to assess the e#ciency of a business process is its completion time (Jonkers and Franken, 1996). Model based analysis is most suitable for this purpose, because it allows for the comparison and manipulation of...
.... from different timebased quantitative perspectives, resulting in different (but related) analysis and or performance measures (Jonkers and Franken, 1996): Customer perspective: response time, the time between issuing a request (by a customer) and receiving the result; the...
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Structural And Quantitative Perspectives On Business.. - Franken, Jonkers, de.. (Correct)
Completion Time and Critical Path Analysis for the .. - Jonkers.. (Correct)
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1.1: The Application Of Hybrid Modelling Techniques For Business.. - Jonkers (1997) (Correct)
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BibTeX entry: (Update)
Jonkers, H.; and Franken, H.M. 1996 (Oct.). "Quantitative Modelling and Analysis of Business Processes". In Simulation in Industry: Proceedings of the 8th European Simulation Symposium, vol. I,A.G.BruzzoneandE.Ker- ckho#s, eds., 175--179. http://citeseer.ist.psu.edu/jonkers96quantitative.html More
@misc{ jonkers96quantitative,
author = "H. Jonkers and H. Franken",
title = "Quantitative Modelling and Analysis of Business Processes",
text = "Jonkers, H.; and Franken, H.M. 1996 (Oct.). Quantitative Modelling and
Analysis of Business Processes. In Simulation in Industry: Proceedings of
the 8th European Simulation Symposium, vol. I,A.G.BruzzoneandE.Ker- ckho#s,
eds., 175--179.",
year = "1996",
url = "citeseer.ist.psu.edu/jonkers96quantitative.html" }
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The Application Of Hybrid Modelling Techniques For Business.. - Jonkers (1997) (Correct)
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