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by Joseph M. Firestone, Ph. D
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Abstract:
corporate goals, business processes, and to IT applications? Most discussions of KM benefits and, for that matter, of benefits of other alternatives to KM, are not tightly coupled to corporate goals and business processes [1]. In the KM literature the discussion of benefits thus far has not approached a systematic analysis of corporate goals, objectives and benefits in the context of KM alternatives. Instead, in most analyses there is an ad hoc listing of envisioned outcomes or effects of the introduction of KM initiatives and an assertion that these outcomes are unequivocal benefits. The approach is basically intuitive rather than analytical and comprehensive. It doesn’t clarify the relationship of the claimed or envisioned outcomes to corporate goals or business processes. And it often doesn’t distinguish the outcomes in terms of the degree of benefit they provide. This paper presents concepts, methodology and tools for producing improved KM benefit estimates. My objective is to provide a framework for thinking about more comprehensive estimation of KM benefits-- estimation that is tightly
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